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ManoMano Reviews 

29,921
•
TrustScore 4 out of 5

3.8

Home Improvement Store
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Rated 5 out of 5 stars

Purchased a large bathroom wall mirror which is backlit and is anti fog. The mirror looks absolutely fabulous in our bathroom and looks so expensive although it was a very good price. Easy online o... See more

Rated 5 out of 5 stars

Item supplied had a flaw in the fabric. Within 48 hours ManoMano had sorted issue with supplier and we had received the replacement. 1st class service & great prices.

Rated 1 out of 5 stars

I ordered on 31/03/2026… I had notification of delivery on 10 April 2026 … in real I did not received delivery .. when I claimed for delivery … they replied … they delivered on wrong address .. they w... See more

Company replied

Rated 4 out of 5 stars

I bought a an extremely well priced mattress and was happy but ordered orthopaedic pillows from the same company and never received them. The company was gracious and reimbursed me and dealt with the... See more

Company replied

Company details

  1. Home Improvement Store
  2. Do-it-Yourself Shop

Contact info

3.8

Great

TrustScore 4 out of 5

30K reviews

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3.8

All reviews

(29,921)

1,062 reviews in the last 12 months

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Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE EVER! AVOID!

TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM MANOMANO!
I ordered a basin, waste and taps from this company. I took the advice of the online ‘expert’ when placing my order as to which waste was suitable for the basin I was ordering. When it arrived, the waste he had recommended was clearly unsuitable for the basin (it was slotted and I needed an unslotted waste). I contacted MANOMANO to explain and ask for a refund/exchange. They said they would sort it out. This was a week ago and they have still not arranged a refund/return/exchange. I have now had to buy a suitable waste from another company. I have sent multiple emails every day and they keep asking me the same questions but have still resolved nothing. The value is £9.99. I have a feeling they are just stalling and hope I will just go away.
BE WARNED, THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM THEM OR TAKE THEIR ‘EXPERT’ ONLINE ADVICE.

UPDATE: The taps I ordered at the same time as the above never arrived. I have now raised a dispute with MANOMANO with my credit card company for the unsuitable basin waste as MANOMANO flatly refused in the end (after many many emails from me, resent multiple times, giving them ALL the details) to offer me a refund or exchange as they said that they had no record of the online chat I had with their ‘expert’. I did not have a record either as I didn’t think it necessary to record an online chat, but if you use this service (I WOULD ADVISE YOU NOT TO!) make sure you screenshot any online chats you have as they will deny they ever happened. I HAVE HAD A FEW BAD CUSTOMER SERVICE EXPERIENCES BUT MANOMANO HAS TO BE THE WORST. Their response emails are infuriating and do not answer your questions but keep asking you to send the same information that you have already sent them and say that they are still waiting for a response from you!

PLEASE DON’T MAKE MY MISTAKE AND WASTE YOUR TIME USING MANOMANO, FIND ANOTHER SUPPLIER.

March 10, 2021
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