My first purchase from Mantel. They have a great selection online and I hope to visit the store in the future. Placed my order, chose my preferred delivery method, picked up the parcel all within 48h... See more
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They had what I needed, at a discount, that other shops didnt carry or had to order. They shipped it free. I ordered in the evening and it arrived the next morning. Ive never seen such incredibly fast... See more
We were bike packing and at the end of day one a spoke broke and ripped a hole in my wheel rim (bike 25yo with rim breaks). We arrived at Mantel Rotterdam just before closing on Easter Sunday. Despite... See more
I’ve placed ~15 orders over the last 1.5 years and everything has always been smooth. Delivery is usually next day, no issues, no questions. Visited the physical store once as well, friendly people a... See more
Company details
About Mantel
Written by the company
Mantel: Al sinds 1938 alles voor jouw fietsplezier!
Van het kiezen van je nieuwe fiets tot een cassette of fietsbroek. Bij Mantel vind je een ruim assortiment en persoonlijk advies voor onderweg.
De grootste fietsenwinkel van Nederland
Met onze Superstores, webshop en Servicepunten zijn we altijd dichtbij. Waar je ons ook bezoekt, de beste service krijg je altijd.
- Superstores in: Arnhem, Den Bosch, Rotterdam en Utrecht
- Webshop: mantel.com
- Servicepunten: Voor lokaal onderhoud
Onze belofte
We zetten graag net dat stapje extra om jou zo goed mogelijk te helpen. Gaat er toch iets mis? Dan lost onze klantenservice dat altijd voor je op.
Mantel Service
Written by the company
- Gratis bezorging vanaf €49
- Deskundige klantenservice
- 30 dagen recht van retourneren
Contact info
Simon Stevinweg 12, 6827 BT, Arnhem, Netherlands
- 026-4450945
- service@mantel.com
- www.mantel.com
4.6
Excellent
125K reviews
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Reply from Mantel
Hi Sergey,
Thank you for your review.
We’re sorry to hear that your order was delayed.
Hopefully your next order will go smoothly!
Kind regards,
Jelte | Mantel
Perfect
Best price, quick delivery, 1st time I order with Mantel and it won’t be the last time
May 1, 2026
No replies from support
No replies from support. I even tried calling English speaking support number, but the queue never moved. I called on different days on different times and I was always second in queue. Keep in mind that I also waited on the phone.
April 30, 2026
Reply from Mantel
Goedemorgen Jake,
Bedankt voor je review.
We hebben op dit moment te maken met een grote drukte, waardoor het wat langer duurt voordat je word geholpen.
Onze excuses hiervoor.
Ik heb je antwoord gegeven in de mail die je hebt gestuurd.
Met vriendelijke groet,
Gwendolyn | Mantel
Mantel: first time purchasing
Easy to use website. Very competitive pricing. Prompt service.
Delivery was as expected. Goods arrived in perfect condition.
April 9, 2026
Unprompted review
Very fast delivery and great product
Very fast delivery and smooth transaction, the bike rack is also perfect for my MTB XL 29
April 23, 2026
Quick delivery to Spain 🇪🇸
Quick delivery to Spain 🇪🇸
Shame I have to order when I’m in Spain as don’t deliver to the uk anymore 😒
April 22, 2026
No nonsense
No nonsense. Was indeed very swiftly sent and received.
Pricing could have been just a bit better imo.
April 18, 2026
Unacceptable Packaging of a Safety-Critical Product — Child Bike Seat
I recently ordered a child bike seat from Mantel, and I was genuinely shocked by how it arrived. The seat was shipped across the country in its original retail box only — no outer carton, no protective wrap, nothing. For any product this would be poor practice, but for a child safety item it is completely unacceptable.
🔴 Safety concern: A child bike seat is a safety-critical product. The packaging arrived visibly damaged, and there is a mark on the bottom-left side of the seat suggesting it took a direct impact during transit. Structural damage to a child seat is not always visible to the naked eye — meaning I cannot trust the integrity of a product my child will depend on. This is not a minor inconvenience. It is a genuine safety risk.
🔴 Privacy concern: This is the first online order I have ever received where the contents were fully exposed to anyone handling or observing the shipment. Neutral outer packaging is a basic, standard expectation from any online retailer.
🔴 Customer service failure: After receiving the order in this condition, I sent Mantel multiple emails — none were answered. I eventually had to call them to get any response at all. When I finally reached someone, the outcome was deeply disappointing: Mantel offered no acknowledgment of wrongdoing, and no meaningful resolution. Their only offer was a return — which is not a gesture of goodwill. It is the legal minimum required under EU consumer law for any online purchase. Offering the bare legal minimum while taking zero responsibility for shipping a safety-critical product in a damaged and exposed state is, frankly, not good enough.
I would caution anyone purchasing safety equipment for children from this retailer.
April 15, 2026
Reply from Mantel
Good afternoon Assi,
Thank you for your review.
We’re sorry to hear that your order arrived damaged.
This is, of course, not what we intended, and we apologise for this.
However, we are permitted to dispatch the child bike seat in its original packaging.
If you had wished to receive the parcel in unmarked packaging, you should have specified this in advance.
We do not infringe upon your privacy in this way.
If an order is delivered damaged, it can be returned; you state that this is not a solution.
However, if an order is delivered damaged, it must be returned precisely because the product may no longer be safe to use.
Kind regards,
Gwendolyn | Mantel
Reply from Mantel
Good afternoon Simon,
Thank you for your review.
We’re sorry to hear that your parcel took so long to arrive.
This isn’t how it’s supposed to be, of course, but these things do happen occasionally.
We apologise for this.
Kind regards,
Gwendolyn | Mantel
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