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Manuka Doctor Reviews 

4,830
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,709 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the products, often noting their positive health benefits. People appreciate the competitive pricing, great value, and the smooth, efficient ordering and delivery process. However, some customers also noted difficulties with product packaging, citing issues like harsh plastic lids and seals that are hard to open. A few other people also felt that orders were sometimes delayed or not received, and some expressed concerns about product quality, including short shelf life or unexpected reactions.

What people talk about most

Product

Clients share positive opinions on product quality, with many consistently praising the taste and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Price

Customers consistently note positive experiences with price, often highlighting great value, competitive... See more

Order

Customers had positive experiences with order, finding the process easy and efficient, whether online or by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought the 540MGO manuka honey on offer to see if it could help shift a sinus infection hoping that boosting my immune system by taking two teaspoons a day (one with breakfast and one before bed)w... See more

Company replied

Rated 5 out of 5 stars

It tastes great but I was rather sceptical even as I bought the product. However I decided to give this honey a go and to be honest I think it is helping with my silent reflux sore throat but not on... See more

Company replied

Rated 5 out of 5 stars

I have repeat orders of Manuka Doctor products and am highly satisfied with every product. From the ordering process to packaging and delivery it is a smooth process. The facial moisturisers that I... See more

Company replied

Rated 5 out of 5 stars

Always do by phone as easier for me. The assistant helped me and was friendly as usual. Reliable company. Easy to pay. Annoyingly you have stopped doing the large hand pump hand lotion but she sai... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Health Food Store
  3. Vitamin and Supplements Store

About Manuka Doctor

Written by the company

Manuka Doctor is New Zealand’s Number 1 independent Manuka honey brand sold in over 40 countries.

We’re Trusted for Wellness by Doctors, Health Professionals and over 100,000 verified reviewers.

When you choose Manuka Doctor you’ll get award-winning, proven natural products. Superior quality, and sourced directly from our bee-keepers in the clean, green mountains of New Zealand.

We’re famous for offering excellent value Manuka Honey. Great deals with five star customer service and fast delivery to your door.

All our Manuka honey is packed in New Zealand and tested multiple times by independent laboratories to ensure purity and strength. Every jar clearly displays its MGO or UMF rating for transparency and trust. Our honey is RAW, certified, and fully traceable from hive to home - offering you authenticity, integrity, and the highest possible standards, every time.

Proudly sold in some of Europe’s biggest health food retailers – Manuka Doctor is the best-selling Manuka Honey brand in over 1,000 branches of Holland & Barrett.

Our official New Zealand licences: UMF (1026), New Zealand Made (805337), Fernmark (100241).

In the UK we offer quick, reliable delivery with Royal Mail and DPD. Delivery is typically within 2-4 working days. A next working day delivery is also available.

Our UK office is based in Hinckley, Leicestershire. The customer service team are here to help and can be contacted on 01455 895959 or customerservices@manukadoctor.co.uk


Contact info

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4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,830)

1,725 reviews in the last 12 months

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Rated 3 out of 5 stars

not as light and smooth as hoped

Delivery was swift. I was very surprised that the cream (spf30), though initially it felt light and easy to apply, as reviewers said, as I continued to smooth it in to my skin, it seemed to become stickier and didn't feel as nice as expected (I wasn't using too much!). I haven't used it long enough to know how effective it is, so can't comment on that. It may still be very good, but this is my first impression.

May 22, 2026
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Reply from Manuka Doctor

We appreciate you sharing your initial impressions. We're glad the delivery was swift. We hope you'll continue to use it and see its full benefits.

Rated 5 out of 5 stars

Good honey

Quick delivery. Pleased with the product and the quality. Using it for oesophageal healing and finding it helps so thank you.

May 21, 2026
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Reply from Manuka Doctor

Thanks for sharing, glad to hear it's helping!

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout. Manuka honey at competitive price and top-grade quality.
Royal mail delivery service and online tracking, seamless.

Thank you!
Liz G

May 21, 2026
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Reply from Manuka Doctor

Thank you Liz for your kind feedback, we hope you continue to enjoy our products and the service we have to offer!

Rated 5 out of 5 stars

Great service my shipment was lost by…

Great service my shipment was lost by Royal Mail contacted manuka Doctor
And another supply was sent out straight away and arrived 1/06/26

May 18, 2026
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Reply from Manuka Doctor

Glad to hear customer services were able to assist and resolve your delivery issue. Hope you enjoy your order!

Rated 5 out of 5 stars

First time tasting

Now have manuka every morning. Love it.

May 20, 2026
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Reply from Manuka Doctor

Thanks for sharing! We hope you continue to enjoy

Rated 1 out of 5 stars

Very disappointed

Very disappointed. I purchased 4 jars of Manuka honey with the intention of sending them overseas as gifts. When the order arrived, all jars with less than a year of shelf life. While I understand that honey remains safe beyond its best before date, however my concern is about enjoying the product at its peak quality. I believe customers purchasing premium Manuka honey should be informed when stock has a relatively short remaining shelf life.

In addition, the jars did not have the certified sticker on the lids to confirm they are “Tested Certified Manuka”

When I raised these concerns, I was told I could return the products at my own postage cost. I find this unacceptable and very poor customer service. I expected better quality control and more reasonable solution.

Please don’t market yourselves as a premium honey company if this is the level of product quality and customer care provided. What a shame.

May 22, 2026
Unprompted review
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Reply from Manuka Doctor

Hello, I would like to assist further please can you email us customerservices@manukadoctor.co.uk

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