Manulife Reviews 

I have been waiting now for over two months for my retirement payments to start .Paperwork was completed in early January ,I was told the process only take a few weeks and my first payment would be end on January .
Manulife always collected their monies on time as long as they are colecting and making money off you everything is fine ,however when you want to start colecting on your hard earned money this company performs with great incompetence.
I was told more then a few times now that everything was set up and payment will happen in a few days .
NOTHING , Still waiting .

April 2026 .
Still waiting on my funds ,Manulife has admitted they were overwhelmed in January ,my financial person at Lakeside Financial ( Mike Rienau)in Hamilton has proven to be completely incompetent .Manulife life financial has sent me documentation showing they advised Mike filled out paperwork wrong ,however Mike refuses to listen . As of April 28 I still have nor recieved any money from my investments .
The incompetence is running wild at this place .
Find a reputable institute to invest with .

How is manulife still allowed to operate as a business. Manulife shame on you if you even care to read your client's review. After 7months of submitting a claim all I hear is "still under review" after submitting all documents, they will even ask for same duccument twice. Worst mistake I ever make was paying out of pocket should have allow them deal with hospital direct.

Policy approved in late January 2026 but still no policy documents as of late February. I've called Manulife twice; the second rep, Edenny, simply repeated that documents had been 'requested' with no real explanation or ownership. I was later told my perfectly valid address had been marked as 'bad' with no proactive contact to confirm it. I've now had to file a formal complaint just to get basic policy paperwork. Very disappointing service for something as fundamental as life insurance documentation.

My dad is currently in the hospital after head on collision with a semi and 14 broken ribs fractured sternum and broken foot and can’t operate on him in the United States of America and keep delaying the helicopter back it’s been 4 days on just tylonal 3 and it’s unbelievable how a company can be so stingy for something we have paid for

So thinking the only way you would be associated with Manulife would be through your work. Why, cause they’re cheap.
My company separated from them and thousands have been trying to close their accounts. Manulife has made it super difficult to transfer funds. I guess they ate desperate to hold onto your funds as long as they can.
Each time I have called Manulife I have gone from threats that they will end the phone calls based on my concerns.

They are the worst..will not cover even after doing everything they have written on the documents. Avoid at all costs, they will give vague reasons to not reimburse, its a scam company.

Their site is horrible for determining status of pre-authorized drugs. According to service rep, approved information shows under claims, but nothing ever posts to the portal and it requires a phone call to support to get the information. Pre-authorization also only lasts for 1-2 years, but there is no communication about this and you only find out when denied a claim. Then you have to pay to have your physician fill out a form and then wait multiple weeks for Manulife to approve/deny. And then when they finally do process, you just get a generic "a claim was processed for $0" with no information, requiring to call in again to know wtf is going on. They'll also deny their own form if they update it between processing time because it is "outdated".

Manulife Travel ins don’t care. The incompetence I’ve dealt with is scary. They could not understand a word I said. I ended a hour later pulling my hair n spoke to the same assistant from the same HR before. I still got no where. Avoid at all cost they are awful and don’t care. I never could cancel my travel ins.
If you need a travel ins I encourage you to look into So Nomad 1-855-221-4555 they were charging me 350$ less than Manulife.

Unfortunately my company deals with Manulife for RRSPs. I decided to make a lump sum purchase of RRSPs this year and they automatically took the lump sum payment twice. Absolutely depleting my chequing account..I asked to please reverse the double lump sum withdrawal and it's been over two weeks. Now dealing with ISF charges in my chequing account. Manulife has responded they are still trying to reverse the double payment witch was an error on their part. If it wasn't for my company dealing with Manulife I would go elsewhere. Probably the worst customer service and website I have ever felt with or experienced in my life.

Their credit is awful. You can never reach anyone. The interest rates are higher and the rewards decrease every year.

Sucks and crap. Had my group retirement benefits info and group health benefits info connected now when i log in its asking me to connect the group retirement plan. Calling them means a hour minimum of dealing with someine who knows nothing or doesnt care. Freaking dumb man

Every single time I want to use the website I end up wanting to rip my hair out. Nothing works properly. Nothing ever gets fixed. Same issues for years now. How am I supposed to connect different accounts together if the website decides to never work properly. Also why does every damn business use manulife when its so damn bad, I dont understand how its so popular but complete and utter garbage. Oh thats right anything tied to the government here is complete trash 👍

Manulife Insurance has the worst, slowest service I've ever seen!!!
I submitted a claim on December 20, 2025, for medical equipment that I paid for out of pocket. After a month with no update, I contacted customer service and was informed that my documentation was incomplete. I then consulted my doctor, obtained the required letter, and resubmitted the claim on January 20, 2026.

However, after 10 business days, the claim was still pending. When I called again, I was told that an urgent note had been added to expedite the reimbursement. After another 5 business days with no progress, I called today and was informed once more that the claim is still pending and that another urgent note has been added, with an additional 5‑day processing period.

I have been a customer with Manulife for more then 20 years now, due to my company's choice. I am amaze how bad their customer service is and how they do not care about us, their customer. It is very sad that we cannot just delay the monthly payment that gets deducted from our pay, until they solve basic claims. They are making a lot of money with us and just don't realize that we are the ones making them making that money. I would not recommend them to anyone. Even making a formal complain to them just goes nowhere ... You get a pre-formatted email stating that you need to call them. When you call, they simply tell you that the claim department will not accept to take any client's call ..... RIDICULOUS.

NOT GOOD . DO NOT PUT YOUR MONEY THERE YOU WILL NEVER SEE IT AGAIN!!!!

I work for a Fortune 500 company and every year I call to transfer unrestricted funds from my EPSP to my RRSP. They have now made this so frustrating by making me fill out a form… when I received the form to my email, I had tried opening it and it was in some weird format than was not opening… it’s not 1990… why can you just let people do this on their app like every other banking system. Make things easy on people not harder… it’s simple. Who ever is in charge of customer experience should be fired.

Worst Benefts insurer! Go somewhere else! They don’t pay claims for weeks. Their website to submit is useless. The customer support says they will expedite your claim AND YOU STILL HAVE TO CALL AGAIN TO GET IT “EXPEDITED”. Ridiculous waste of time. Ours and their service reps. Please find another provider that works like Sunlife!

It doesn't load up, gives an error message. Can't check my investment balance. Always have to call customer service. I don't have an hour to waste everytime I want to check my account

Thanks to Quinn. Spoke to him
Jan 20/26 & problem was resolved
Jan 21/26. Problem was non payment of claim submitted October 2025. I made 6 phone calls & 2 emails to try & resolve without success. Luckily I was connected with Quinn & he quickly resolved my issue.

I bought an annual multi-trip travel insurance. Made no claims throughout the year. However for one of my trips in the 9th month I wanted to top up because I was going to extend my stay. I called and called and left messages but the phone only let you leave a message and no one ever called me back. And there was no online chat on their website. I ended up staying the rest of my trip without insurance. I will never deal with them again and ended up buying my next annual from another company for this year's travel. Good riddance.