Luxury villa but not luxury service
Broadly the villa itself was very nice, but the service we received was very poor. The lady we dealt with forgot to get the bed configuration correct despite being reminded 3 days prior to our arrival, so one couple slept on a camp bed on the first night. The location was accurate on google navigation, but not on Waze or others nav systems. We were not warned of this so Ubers and other users spent unnecessary time lost and having to call to find the villa. Gates and doors controlled by an app were not working, but we were told that there was not a problem with it despite warnings on the app (ie it’s our fault). It turned out there was a fault! So we had a number of issues getting in when out separately. They knew the barbecue was not working but never said anything, so we had to hastily change plans and cook all the barbecue food purchased indoors. We also had a number of issues with the house, ie air con, pool, sauna which having spent a lot of money we were very disappointed by, but things do go wrong and they did repair them quite quickly. However after having found yet another problem shortly after the last one was fixed, to be told ‘why didn’t you tell the maintenance guy when he was there’ was to say the least annoying and unprofessional, clearly we didn’t know at the time. They should have had someone meet new guests at the villa ensured everything was as it should be but sadly that was not the case.