Marco Bicego Reviews 8

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Jeweler

Written by the company

Scopri i gioielli firmati Marco Bicego: gioielli fatti a mano in oro 18 carati che combinano tecniche tradizionali di artigianato e design contemporaneo.


Contact info

2.9

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality

High quality, great design and wonderful presentation.
These earrings have become my favorites.
Thank you very much for the beautiful earrings!

April 29, 2025
Unprompted review
Rated 2 out of 5 stars

Lovely Jaipur earrings but can't be…

Lovely Jaipur earrings but can't be worn as both veer to the left so one is flat to yiur face and the other faces straight on.
Supposedly corrected by MB in Italy, issue is still there.
Nearly £2k for a pair of earrings which can't be worn and are only fit for scrap as they can't be straightened at jewellers as they may snap.
Sadly wouldn't buy from this brand again.

October 26, 2024
Unprompted review
Rated 1 out of 5 stars

Marco Bicego coil bracelets

Marco Bicego coil bracelets
Now 3 of these expensive pieces have broken - they would kindly repair it at my expense with a gold reinforcement added to „try and stop it happening again“. There is a fault in the design at the point it twists on and off the wrist and it finally breaks. What a con! Don’t be fooled by the glossy artisan adverts. Very poor. However, they have now agreed to mend the bangle for free - how kind is that! Thankyou MarcoBicego - it is such a lovely bracelet and I can’t wait to be able to wear it again and have it back in my collection ❤️

September 24, 2024
Unprompted review
Marco Bicego logo

Reply from Marco Bicego

Dearest Victoria, thanks for reaching out.

We apologize again about this, but as you know we are already taking care of this issue separately, through our customer service e-mail channel.
We really hope we can find a good solution together, that can be convenient for both of us.

Thank you again for your feedback.


Marco Bicego Customer Care Team

Rated 1 out of 5 stars

No response

Made an enquiry via their website contact form and separately via email. No response to either.

May 9, 2024
Unprompted review
Marco Bicego logo

Reply from Marco Bicego

Dear Simon, thanks for reaching out.

We sincerely apologize for the experience you've had with our customer service. We think we have answered today at your e-mail (we are not sure since we can't see your surname here), if not, please let us know at customerservice.eu@marcobicego.com. Our team will be ready to take a closer look into this for you and assist with any next steps.

Thank you again for your feedback.

Rated 1 out of 5 stars

Awful experience never again

Dreadful customer service. My husband buys me a Bicego piece for anniversaries and this last ring from 2 years ago just snapped. Contacted Bicego got a 'we don't really care' sort of email with a DEAD link to retailers who could fix it.Emailed back saying the link was dead and never heard again. Never again.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service at Marco Bicego Venezia

I found the most beautiful bracelet, from Marco Bicego on my holiday in Alicante Spain. I wasn’t able to buy it, but could not forget it. My daughter was on holiday in Venizia and I found Marco Bicego Venizia on the internet. I called and spoke to the most friendly and nicest women. She was extremely helpful and found my bracelet Paradise and kept it until my daughter came and bought it.
I’m so thankful and pleased by the wonderful service you gave me and my daughter Katharina. Thank you🙏
I hope to visit you one day to buy more from your beautiful jewelry.
My very best recommendations for your amazing service and jewelry.
Ann Bettina Mathiesen.

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic jewelry ranges. Nothing you’ve seen before

Fantastic jewelry ranges.
Particularly liked Lunar and Jaipur collections. But those pure gold and precious stones earrings must be worn stacked - I think minimum three.
I managed to scramble the pennies only for one:) and almost bought amethyst & citrine boucles d’oreille mais ma Mère m’a arrêté (c’est-à-dire toujours une phase d’hypomanie bipolaire) et un plus notre bateau au lac Como en Italie devait partir pour nous amener au Milano. En visitant le Lac de Como passer s’il vous plaît mes compliments sincères à George Clooney et sa femme avocat.

March 9, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look