Email confirmations and notifications were prompt after placing order online. JR Pass arrived in my post box by the estimated timing provided and in perfect condition. Safe receipt and with regist... See more
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See what reviewers are saying
Great service!! They are so fast to respond and very helpful!
Service rapide, très fiable et très efficace. Je recommande très vivement Japan Rail Pass by Marco&Polo pour votre achat de pass de train pour le Japon. -- Very fast, reliable and efficient servic... See more
Incredibly straight forward to use. Tell them where you want to go and what time and they'll sort it all out for you. Employees all speak good English. You can book train tickets up to two days in adv... See more
Great service
Buying JR pass was having no issues at all. Everything gone smoothly. The ticket receipt was delivered very quick. No issus when activate the card. All went well!!
January 29, 2014
Unprompted review
Perfect service
Received JR Pass and saved lots of money on travel in Japan.
January 24, 2014
Unprompted review
checkout process was good. shipping to wrong address
Shipped to wrong address. Sent to friend who ordered separately. Charged everybody for shipping. No response to emails.
January 23, 2014
Unprompted review
Easy communications, fast delivery, cheaper than other
Everything as described; quick delivery, easy instructions, a bit cheaper than direct competition.
January 23, 2014
Unprompted review
Indispensable for traveling by train in Japan
Despite some limitations especially within large cities, the jrpass is essential for traveling in Japan for a lower price. Trains in Japan are extremely expensive. The more you go the cheaper it gets. You may want to plan the trip in advance and do math, which is very easy because the site works fine. Sometimes it is not easy to coordinate the various trips, but can even be seen as an interesting game. It is a pity that the Tokyo subway network is not included.
January 23, 2014
Unprompted review
Truth worthy
Customer service is very good!
Very prompt in delivery!
January 23, 2014
Unprompted review
Extremely fast
In the beginning I felt a bit unease because the company seemend to be a bit shady (company name similar to a well-know big company, address somewhere in the suburbs of Paris). However everything went fine. Extremely fast delivery of the JR Pass voucher. It took just one day from Paris to Germany. Life-tracking via FedEx. The exchange of the voucher in the real pass in Japan was trouble-free.
Note: Even though you have to state a starting date of the voucher on the day of purchase the exact starting date is specified on the date of exchange in Japan. So do not worry if you want to have it started at a different date than originally specified.
October 7, 2013
Unprompted review
Happy with my JR Passes
I received my passes quite quickly and with the most expensive delivery method even tough it was included in the price!
September 23, 2013
Unprompted review
Reliable service
Next time I'll book Japan Rail Pass for 2 weeks for me and my friends only by Marco and Polo.
September 20, 2013
Unprompted review
Cheap and Reliable!!!
Best shop to buy a JapanRailPass. This is the lowest priced seller on the internet and even FREE shipping. Have bought 3 times at this adress. Will buy again in future.
September 14, 2013
Unprompted review
Quick delivery, could do better in the customer relations department.
A very good place to get your JR-Pass. Accepts Paypal, which is great. The only downside is the very limited contact you will get from these guys. After placing my order I didn't receive a confirmation for about 1 hour, during which I tried to contact the company to confirm the order went through but to no avail.
The confirmation finally turned up and subsequently my JR Passes arrived 2 days later as expected. Overall definitely a good website to order from and one I can recommend.
September 5, 2013
Unprompted review
Excelent and fast service
Excelent and fast service. Good exchange rate and very fast shipment to Spain. Good comunication. Thanks!!
August 30, 2013
Unprompted review
Magnifique. Very good service.
As my request could not be handled within 24 hours I got imnediately an e-mail by an assistent. Finally it needed 1 week but I habe no stress and I always got updates by the Assistent. I received evereything. Perfect.
August 30, 2013
Unprompted review
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