Marcus by Goldman Sachs UK® Reviews 

I've been with Marcus since their UK startup and have had no issues at all. Ok their website is at best minimalistic but their saving account rates are among the best.

Marcus' processes for managing bereavement are inadequate and their responses during a very long complaint process were unsatisfactory and inconsistent. I will be closing my own account with Marcus as I want nothing to do with this organisation. Under no circumstances do I want my next of kin to have to deal with Goldman Sachs.

Ok so when I first opened an account their interest rates were much higher …they have dropped considerably . BUT they have just upped it a little , and are now the best rate for instant access account . They are just following the Bank of England rate .
The thing that is good about Marcus is the customer service . It’s excellent . Their staff are really helpful and you aren’t kept on hold for ages pressing lots of buttons followed by the hash key . They answer pretty much straight away !!

We've just received emails advising us that we can increase our Saving's Interest Rate.
This may be by only 0.1% but it's much better than ANY other Bank out there has offered . . . in fact they have offered NOTHING.
We both like Marcus and will be looking to save more with them rather than the 'other' so called caring banks.

Totally inept don't know how they get away with controlled fraud basically?

I'm surprised to read negative reviews about Marcus. Obviously the interest rate has dropped..it has everywhere..but l have always found the Customer Service to be superb..
Efficient , courteous and very quick to answer the phone. The account is so easy to use..simple and clear..it's like an object lesson in how to do it.
I love Marcus..really don't understand any negativity towards it.

We had a marcus account but have now moved our money out. Rates are in Marcus are some of the lowest around currently . We found some much better deals.

Awful customer service! All we wanted to do was change the linked account - previously not a problem - now hoop after hoop to jump through for less than half a percent interest. Bye Bye Marcus.

Marcus by Goldman Sachs bank have been amazing. I have had an on going issue with another payment provider which resulted in my money being bounced back and "go missing" and the customer service at MGS have been nothing but helpful!! Really going out their way to help me retrieve this money which is not even their fault.
Makes me feel a real sense of trust between them and my money. Great service!!

Been with Marcus for a year now, found the account was very easy to open. Opened Easy Access and a Fixed 1 year policy. Rates were good at the time, but the current climate reflects low interest. Found the web site easy to access, and very easy to navigate and layout is very simple to use. Easy to top up funds and withdrawn them when required. Follow up with TXT and e-mail for information. Never had to contact by phone, but no complaints

Marcus you used to be so good. In every respect. And although you still say I can deposit money through my linked account. That is inaccurate,out of date,total rubbish. You should be ashamed at your incompetence to keep your website up to date,
I tried to deposit money by cheque. Refused. I spoke to Daniel at Worthing. Apparently I had entered the wrong bank titel Was I told? No just returned my cheque without explanation. Currently I get locked out if I try to deposit money from bank account although allegedly I appear to be following correct procedure.
This is an offiicial complaint about Marcus and Goldman Sachs International Bany. Who are the parent company.
Thoroughly appalled Angry and disappointed

Awful...supposedly an online access bank with a rubbish website, really not to uk standards. Terrible customer service, poor communication and they don't even know how to manage an isa..don't touch with a barge pole

Customer service excellent! Phone answered quickly and query dealt with efficiently. Shame the interest rate is dropping. Would have liked to keep using.

Straightforward and user friendly website. Better rates than any other high street bank for savings accounts as far as I can tell. No queue times when calling them and friendly customer service.

I wanted to say thank you for some really great customer service through a difficult recent issue. The level of support was really appreciated.

So far, I am very satisfied about the service provided.

Since I have opened my account in May '20 there was no issues with money transferring to or withdrawing from the account.

The interest rate is good, comparing to the other providers' offers it is very competitive.

The platform's clear and simple design is also very user friendly.
5 stars for Marcus, keep up the good work!

I have recently phoned Marcus Bank regarding a request on my Bank Account
Can I congratulate the customer service representative called Alberto
He when out of his way to show me how to deal with my request , he was efficient , effective, polite and highly effective a great asset you your company
The phone call was answered immediately
Unlike most companies today who take ages to answer the phone ask you to enter many numbers and then tell you they can’t answer your query and to contact the chat line or send N email

Congratulations to Marcus Bank for great customer service

Since the 1 January 2021 I can't access their website or my account because I am outside the UK. Had no warning they were going to deny me access to their website and had no problems last year accessing their website even though I was outside the UK. Even using a VPN connected to the UK still can't access my savings account with them. Raised a complaint and their IT dept said there was nothing they could do. How unhelpful is that. Too bad for anybody who is abroad and wants access to their money.

The Marcus savings account is very easy to use on-line and still offers a reasonable rate. They dropped the rate recently, but not as quickly as other banks have done.
I had a problem with a lost payment (Marcus sent it to NS&I, NS&I could not track it). The Marcus phone services was superb. The call was answered immediately every time. The agent Jo emailed me detailed information about the transaction, and this information enabled NS&I to locate the lost payment. Very happy now!

Excellent service and fair returns. Very happy to continue banking with this company. Very Easy to use. Transfers back to my bank fairly quick. Depositing quick and easy.