MarimekkoReviews 

The Marimekko Outlet company is a scam! Ordered months ago and product never arrived.

I have never had any issues receiving any of my orders to Scotland in time, and every time the items being it textiles or kitchenware have been in perfect condition.
However, considering their reputation Marimekko should invest more for the customer experience by standardising their packaging as currently it is a hit and miss. For example orders send directly from Finland come, as expected in a nice Marimekko-branded cardboard box but the items that are sent elsewhere- in this case when I received my Unikko- bedspread order, it was simple wrapped in an ugly plain grey bin bag look alike plastic. No Marimekko logos just my address attached into the plastic. It was such a disappointing experience. I REALLY appreciate beautiful packing and really would expect this for all Marimekko orders. In addition I’d like to see Marimekko start using more environmentally conscious packing materials such as replacing plastic tape to paper one. And naturally stop using grey ‘bin bags’ for aesthetic and environmental reasons.

Odered some things online for a Birthday gift and they stated 3-5 business days for delivery of goods. I sent them an email as 6 business days later there was no update on my order.
I have rang their customer head office number X 3 and it goes to message bank!
They send me an email on day 6 after I had emailed them to inform my order had been sent. Yet it could not be tracked!
Absolutely awful service and will not purchase from this company again. I can see lots of negative feedback regarding them

Absolutely brilliant service, I put a request online via email, I was rung within two hours advising me that the item I wanted was available. I paid via credit card over the phone and receive the item the next day by post. Absolutely brilliant service by Isabelle. Not only was she professional, friendly and easy to talk to. She was also very proficient at her job. The packaging for my item was first class, beautifully packaged and the handwritten note was an added bonus such fantastic customer service. Thank you Isabelle👍 Highly recommend this store.

Ordered a sweater monday. Recieved it here in Denmark today, thursday! Very fast delivery.
Perfect and thank you.

Marimikko are disgusting. Do not order from them from the UK. They do not refund tax charges when returning items.

Worst experience ever!

They use terrible DHL delivery service and when DHL lost the package I had returned to Marimekko they could not figure out what had happend to my parcel. It was just lost...

After 2 weeks my parcel suddenly showed up at Marimekko. Then a long time to process my refund started. It took Marimekko 3 weeks to repay me. I will never buy anything on Marimekko.com again.

Very bad experience, sold broken jackets to royal customers. And bad attitude in retail shop. Does not worth to Purchase anything from there

Our kids recently got a blanket cover set each from grandmom.

On the same day we wanted to swap and get the money back to reconsider the color.
Unfortunatelly this wasn't possible due to that we only had the receipe and not the card ot was bought with???

The staff understod my problem and couldn't help - cash back would have been my expected action, but no...

I feel sorry to write this about a strong brand, but I will not return again.

Great quality, Great design and quick shipment!

Since 2015 I have faced on four occasions problems with inaccurate cutting of dresses (Kassandra Aita, Marjet, Kapiteeli Galleria, Noukkia Kebab) f.ex. the other sleeve is longer 1,5 cm or the central pieces of the back between zipper differ 2 cm. This is not an acceptable margin of error in the cutting process, especially, if the brand’s image is high quality! My advice is, that before purchasing, use a tape measure!

Worst customer service and not at an acceptable level for a luxury brand. Even if you do get through to a person on their customer service line they glibly tell you to send an email. They use a terrible and incompetent DHL delivery service and then if you need to return goods you are expected to call a premium rate number to arrange your courier collection. They take a long time to process refunds and basically show a blatant disregard for their customers.

extremely unreliable. I bought my purchase and wanted to return bc of the size issue, after I confirmed with their customer service with full refund I shipped it back more than two weeks ago. since last week I start to emailing and calling their customer service to check my return status, it's more than 4-5 times, and also on twitter and instagram i left messages, no response at all! first of all their quality of dress is disappointed, and then their customer service, made me wonder if anyone is actually working during their work hours, till today I still didn't see any refund.

Made 2 orders 2 weeks ago and the items are still not even shipped and customer service responses are a joke (we are doing our best etc, thank for your understanding etc) Not recommended.

If your online sales volume increases by shutting down all your brick&mordor stores -HIRE ENOUGH STAFF TO HANDLE IT OR ASSIGN THE PEOPLE TO HELP WITH ECOMMERCE.

Hi! Ordered a few plates for a present. It is now been 2 weeks after back and fourth from customer service to get delivered the items. The website is mentioned 2/3 days it is a lie. I received a free coton bag without the items. In response I got 15% discount from my next delivery, Customer service isn’t the most flexible for Uk standard. Disappointing and will think twice to order again from them!

Very happy with my order. The order arrived in one day! Oona from the Customer Service was very kind as well!

Love their designs and fabrics :) usually buy in store

After returning an item for a refund, I was told they had refunded me. However a week later the money had still not been refunded to me. After taking this up with Marimekko customer services by phone and be email, they insisted I need to contact their payment provider Klarna AB. This proved to be difficult as they were not easily contactable. I felt this error was Marimekko responsibility. I contacted Marimekko customer services again and they repeated that they would need me to contact Klarna AB.
The refund only eventually came through 8 days later once I emailed them my statutory rights. Dissappointing customer service from a Marimekko.