Mark Ryden USA Official Store Reviews 98

Horrible customer service, one day they say the backpack I ordered is in stock, they next day they say it’s in stock. I paid extra for shipping but the backpack has not been received. It has been more than 2 weeks since i placed my order. Still in transit.
U need to get your customer service folks together and let them know that the manner in which they conducted themselves is not very customer centric. I won’t be ordering from mark ryden anymore

Product took too long for delivery and the communication throughout the process was not ideal. The product, however, is great!

I chose the option for quick shipping, it did not arrive in that time period. Then I received an unexpected charge from UPS international charges

Travel with me, and only bag that I used, from airport to restaurant, used it anywhere. I loved it and lots of space for my things, not bulky at all. I will buy this bag again.

I orded at the beginning of February. It said it would take between 10-18 days. When i didnt get any Updates after 14 days i wrote to costumer support asking for information and a refund since it took to long with no information. They responded in the evening and said they contacted the Delivery Agency and are waiting for Information. Then 3 days later suddenly i get a notification that my package will arrive today. It did, since I asked for a refund and already bought another bag i wrote again, asking for how to handle the return. I wrote several e-Mails asking about how to handle the return and got no Answer what so ever.

I would never Order there again.

Slow customer service, arrived late after I paid for express delivery. I was promised a refund that I still have not received. Will never order from here again.

I have sent several emails inquiring when this will ship have no one has answered any of them this was ordered beginning of February and I still have no answers 20 days later.

Website never updated that my order had been shipped. Paid for express shipping (5-8 days) but took 14 days for package to arrive. Sent 3 emails to customer service about my purchase and only had one replied to in which they stated it was an issue with the shipper but never giving me any tracking. Bag did arrive and is a fairly nice bag. Better communication and a website that actually shows tracking would be nice.

I haven’t received any feedback for almost a week. Now I request the refund of my purchase.

Packaged very well, everything was presented nicely. Will purchase from Mark Ryden again.

the produce ordered did not exist
even when i was told so they did not remove availability from the online store
never received any email confirmation but funds were taken
overall very poor service

My Order is so good very nice very good item thank you so much

Great product. Monsoon proof. Spacious, stylish and well made and it came in 10 days
I also got the Citi bag. Monsoon proof, clever design and unobtrusive for a commuter.

Great bag. All the functional features I wanted with style

Have still not received bag ordered on July 22. I have emailed, and received no communication!

I didn’t like how the product was packaged. It looked very cheaply packaged. It looked like a garbage bag with a bunch of tape on it. The product itself was very nice, but the packaging needs improvement.

Backpack looks fine o overall but the CHARGER doesn't work, I mean, come on. Something that simple was done right? It won't charge.
So disappointed.

I’m honestly surprised by how many customers seem to be in the same situation — delayed orders, no updates, and no clear communication. It’s frustrating, especially given how professional your website and brand voice appear. The experience so far hasn’t lived up to that image. I had hoped to receive it for my birthday — but clearly, that was wishful thinking.

THIS IS NOT A LEGITIMATE SITE! DO NOT PLACE ANY ORDERS WITH THIS USA-BASED MARK RYDEN SITE!

THE ONLY LEGITIMATE AND OFFICIAL SITE FOR PLACING ORDERS IS MARK RYDEN GLOBAL.

When you place an order on MARK RYDEN GLOBAL, you will indeed receive a tracking number and your order will surely be delivered. Once again, MARK RYDEN USA is a fraudulent site. Go to MARK RYDEN GLOBAL for all orders!