Marlborough Tiles Reviews 10

TrustScore 4 out of 5

4.1

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Company details

  1. Tile Manufacturer
  2. Tile Store

Written by the company

We have been making high quality wall tiles by hand since the 1930s, exploring the visual potential of elegant hand painted designs and richly coloured glazes. Today, as Britain’s leading artisan tile producer, we’re still driven by a passion for pushing the boundaries of our craft.


Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Tile splashback for a range cooker

When we changed our range cooker, The tile splashbackpanel behind it was damaged and I needed a replacement. Having lived through the kitchenrefit, I wanted something that would be a finishing flourish. Marlborough Tiles was just what I was looking for. Their range of hand painted tiles were gorgeous to choose from, and my herb panel was the perfect find for me. Cassie was very patient helping me work through the measurements, colour choices and grout decisions. I am thrilled with the result. It wasn’t cheap, but it’s something I will look at several times a day every day, and when I do, I will always be glad I spent the money on Marlborough Tiles.

March 27, 2026
Unprompted review
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Reply from Marlborough Tiles

Hi Tara, thanks so much for choosing our tiles for your new kitchen! We are thrilled that Cassie was able to be so helpful and that you now have tiles above your range that you can love and enjoy for many years to come.

Wishing you all the best, from the whole Marlborough Tiles team

Rated 5 out of 5 stars

I made a mistake ordering the tiles and…

I made a mistake ordering the tiles and the sales team were extremely helpful and understanding in processing the return. The product looked great too

February 26, 2026
Unprompted review
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Reply from Marlborough Tiles

Hi Fergus, thanks for your review and your order - we are glad the team were able to support you with your return and hope to welcome you back as a Marlborough Tiles customer in future.

Best wishes, the Marlborough Tiles team

Rated 1 out of 5 stars

Disgraceful behaviour

I ordered some tile samples not realising that they could not be returned. This is highly unusual as every other company - unless they are besoke - offers returns. I do not live near the showroom so I needed to order samples. They will not give me a refund and I think this is shocking and disappointing.

September 1, 2025
Unprompted review
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Reply from Marlborough Tiles

Thank you for sharing your feedback, Joann. We’re sorry to hear that you’re disappointed. As outlined in our Terms and Conditions of Sale on our website, our samples are non-refundable, as is standard with many tile suppliers.

We’re always happy to offer guidance before purchasing, whether over the phone or via email, to help customers choose the right tiles for their project. Please don’t hesitate to get in touch with our team if we can assist in any way.

Kind regards,
The Marlborough Tiles Team

Rated 5 out of 5 stars

Contemporary yet timeless tiles

Was able to buy a small quantity of tiles in a 5" square size that's not commonly available. The tiles are perfect as carefully designed and not over rustic or too industrial. Delivery was very quick. Thanks

September 3, 2025
Unprompted review
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Reply from Marlborough Tiles

Thank you so much for your lovely review Mary. We’re thrilled to hear that the tiles were just what you were looking for and that delivery was quick.

We really appreciate your support and hope your project has turned out beautifully!

Kind regards,
The Marlborough Tiles Team

Rated 5 out of 5 stars

I was eager to get British-made tiles…

I was eager to get British-made tiles and and happy with the quality and speedy delivery. I had ordered samples before proceeding with the full purchase and both went well.

January 1, 2025
Unprompted review
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Reply from Marlborough Tiles

Thanks for your lovely review - we are pleased to hear you are happy with the service and products received, and we hope you love your new tiles!

Best wishes, the team at Marlborough Tiles

Rated 5 out of 5 stars

Beautiful tiles

Beautiful tiles, great service

February 15, 2024
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Reply from Marlborough Tiles

Thanks for your kind words, we are so pleased. We do hope to see you again!

Best wishes, the whole team at Marlborough Tiles

Rated 5 out of 5 stars

I couldn't be happier with Marlborough…

I couldn't be happier with Marlborough Tiles. A brilliant, local product handmade with care by skilled craftsmen, what more could I want for my kitchen? Top-notch customer service matches the exceptional quality of their tiles. I am impressed with the beauty of the tiles on mass. I have a sample but seeing so many together is truly impressive. What gorgeous colour! I look forward to seeing them on the walls soon. I have no doubt I will be back ordering again and again.

June 13, 2024
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Reply from Marlborough Tiles

Hi Kim, thank you so very much for your glowing review - we are delighted you are so happy with both the tiles and our service, both of which we are very proud of. We are looking forward to working with you again for more tiles in the future!

Best wishes, the Marlborough Tiles team

Rated 5 out of 5 stars

Great tiles with great colour

Great tiles with great colour. Very happy with our new bathroom.

March 27, 2024
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Reply from Marlborough Tiles

Thanks Keith for your review, delighted you are so happy with your new bathroom, we do hope to see you again if you need more tiles in future.
Best wishes, the Marlborough Tiles team.

Rated 5 out of 5 stars

Beautiful tiles and great service

Bought some of the Lacock porcelain floor tiles for our bathroom and we are so pleased with them. Great quality and service, would definitely buy from them again and recommend to others.

October 16, 2023
Unprompted review
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Reply from Marlborough Tiles

Thanks for your lovely review of our Lacock floor tiles, we are so pleased you love them and would recommend us. We do hope to see you again soon!

Rated 5 out of 5 stars

Beautiful Tiles

I ordered 2 different colours of seasons for my shower walls and aged cracked tiles as splash backs for my sink area. Ordering process online was very simple and had email updates for order received and delivery dates when they were ready. They arrived sooner than expected in great condition, well packaged and they are gorgeous. You can tell staff have taken great care in each finished tile. I can’t wait for them to be put into my en-suite once my project begins.

July 5, 2023
Unprompted review
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Reply from Marlborough Tiles

Thanks for your lovely review Rachel, we are so pleased you love your tiles as much as we love making them for you and that your customer service experience was great too.

Sending all our best wishes,
The Marlborough Tiles team

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