Marler Haley Reviews 6

Many many years ago Marler Hayley had a good reputation, I ordered 3 Counter Graphic Wraps, they arrived late just before setting off to and Expo.

They had put the Velcro in totally the wrong places even though the 3 were for the same counters they hadn't even got the mistakes in the same places.

Not only the above they had supplied 2 of the wrong designs, they were totally unusable, this was June 2022, no matter how many times a contact Gareth Shilton no response, I wouldn't use them ever again.

I wish I had read this website first! I also placed an order 16th September for delivery by 27th September, paid an additional fee for quick delivery but here I am 10th October and still waiting for my order! I have left countless emails and voicemails and when I do get through I am advised I will hear back with an update and just don't hear back! This level of service isn't acceptable. Be very careful before you place an order.

Very Poor. Would not recommend this company.
Placed an order on 27/04/22. After several attempts to chase the order with no call backs I was eventually told on 16/06/22 that the order could not be produced and payment would be refunded. This was despite the items I ordered still appearing on their website. They did suggest perhaps they should remove the items from sale!! Very poor experience all round.

I ordered an item for an event and put in the 'additional information' box that it was needed by 27 August. Also rang up to make sure this was ok.

Tried to submit my artwork several times but kept having problems. Also had problems making a payment on the website.

Finally sorted this, and was told that everything was on track for the delivery date. A couple of days later I got a call saying the banner frame was not in stock in the size I ordered but they were 'trying to sort it'. Heard nothing for two days so I rang up. Was told everything was fine and it would be delivered on Friday.

On Friday I called to check where it was and was told someone would get back to me in 10 minutes. Several hours later I got a call saying the banner had not been produced and would not be delivered today. I have cancelled my order and thankfully have found a printer that can do it, but I will have to pay extra for express turnaround time, and re-size all my artwork. Overall a stressful and poor experience.

Placed an order on May 3rd.

The items were for social distancing items to ensure I can reopen my business safely. The online process asks you to pick a date you require the items by (a suggestion they are working hard to help you meet your requirements).

I was contacted as an item was out of stock and was told to wait for the a couple days for the sales person to find an alternative. Two days later, I contacted this person (on the personal mobile number provided) to make them aware that I chose something else with another supplier. As for the other items, even though the items were sold as social distancing stickers, I had to request that these be printed with the artwork advertised by phonecall.

Meanwhile I ordered another item separately from the company which has thankfully been dispatched. The original order, however, had no confirmed delivery day or even an estimation. I called back two days ago and was told I'd hear back from the salesperson that day or the next. Upon hearing nothing, I sent a text (to the personal number provided) expressing my disappointment, I heard nothing back. I called today only to be told that the order should indeed be cancelled. All-in-all the lack of transparency and inability to keep their word, I have wasted 10 days in securing vital social distancing items for my business.

I am not surprised or disappointed that it had taken longer, I am only upset with the lack of communication and meaningless reassurance from the salesperson - feeling like I was strung along.

Honesty and clarity would have been appreciated rather than to be waiting for 10 days only to be told the order should be cancelled if I expected it two weeks after ordering.

I will now receive the items from another supplier next week (20 days after the initial order).

I strongly advise that you make much clearer statements on expectations and what you can actually deliver. You may blame the ongoing situation, and myself, on slowing down your process, however, the lack of clarity has cost my small business and has caused the customer unnecessary stress - something there has been no apology for.

They messed up a print job. Got the item collected. Failed to provide a refund and they wont reply back.