Marshall Motor Group Reviews 

My daughter purchased a car from the Northampton BYD branch. Tuba was great in supporting Lucy make the right decision for her and even came in on his day off to handover personally. Excellent service.

Non existent after sales service at Marshall Jaguar/Landrover Cambridge. Pre sale agreed conditions have not been fulfilled and Nathaniel Pruden now ignores my emails. A formal complaint has been made to Ian Bullock (Head of Business) who has ignored me completely and not replied to my extensive and explanatory email. I'm now also preparing a complaint for The Information Commissioner's Office (ICO) regarding a breach under GDPR and the Data Protection Act 2018. An awful experience from the moment we stepped in the showroom with no clarity or direction unless you want to be laced with a free drink and Biscoff biscuit ironically offered by the eagerness of.....Ian Bullock. And no Sharron, I'm not emailing your 'review' email address as I've spent far too long trying to get anywhere with Nathaniel and Ian. Perhaps it best you do some investigative work yourselves to sort this problem out. An utter shambles.

Purchased my car from Marshal at Nottingham. The process was very slick, at the same time we never felt rushed. I am very pleased with the car. The products and after sales services offered are excellent. Amy Eldridge deserves a specific mention who looked after us from start to finish going what dent the extra mike to make us feel a valued customer. I will definitely be visiting again in the future.

My family and I purchased an “Audi Approved” vehicle from Marshall Audi South East London. It turned out to be one of the most alarming and stressful experiences we have ever faced.

During the test drive, the air conditioning wasn’t working. I was assured it only needed a re-gas and was told the vehicle had passed Audi Approved checks and an MOT with no advisories.

After continued issues, I arranged an independent inspection through Audi Coulsdon. They identified multiple serious defects, including leaking coolant hoses, failed engine mounts, heating system faults, a failed Quattro system requiring a new rear differential, brake discs worn below MOT limits, and brake pads approximately 90% worn.

Most concerning of all, Audi Coulsdon discovered that the air conditioning system was leaking refrigerant gas into the vehicle cabin. I have video evidence of this.

This was not a simple air conditioning fault. My family, including my two young children, had been travelling in a vehicle later found to be leaking refrigerant gas into the passenger compartment. One of my children has chronic lung disease and has required 3 intensive care admissions this year alone. While I cannot at this time make any direct medical link, discovering that my family may have been exposed to leaking refrigerant gas in a vehicle sold as “Audi Approved” was absolutely horrifying.

Despite these serious issues, calls to the branch were ignored, emails went unanswered, and I eventually had to escalate the matter to Audi UK. The dealership’s proposed resolution was a buy-back offer significantly below what we paid, despite us covering only around 5,000 miles in 13 months.

I still struggle to understand how a vehicle with numerous major defects — including a refrigerant gas leak into the cabin and brakes below MOT limits — was sold as “Audi Approved.”

Based on my experience, I would strongly advise anyone considering buying from Marshall Audi South East London to obtain an independent inspection and not rely solely on Approved Used checks or MOT assurances.

A disgraceful experience from a main Audi dealership.

Brand-new Jaecoo 7 PHEV faulty after 3 weeks — poor aftersales and no call backs
I collected my brand-new Jaecoo 7 PHEV from Marshall Omoda & Jaecoo Nottingham on 11th May on PCP, and the experience has been extremely disappointing.

The collection itself was delayed and communication was poor. They did give me a free full tank of petrol as an apology, but sadly that has not made up for what has happened since.

After only three weeks, the car has developed several intermittent faults. The screen randomly changes to Chinese when using Apple CarPlay and YouTube Music, the lane departure system randomly displays a failure warning, and I have experienced power issues. The car also does not seem to be charging the battery properly in HEV smart mode, which means I am having to charge it daily. That completely defeats the point of buying a hybrid — if I wanted to charge every day, I would have bought an EV.

I contacted the dealership last Friday and was told I would be called back. Nobody called. I contacted them again today, twice, and was told by a salesman that the manager would call me back. Again, no call back.

They have said they can look at the car in a week’s time, but I would have to be without a car while they do it. For a three-week-old vehicle with warning faults and power-related issues, I find that completely unacceptable.

The only real response I have had so far is “that’s not ok,” but nothing has actually been done. The lack of urgency and poor communication is just not good enough.

Buying a brand-new car should be exciting and stress-free. Instead, this has become stressful, frustrating, and has left me with no confidence in either the vehicle or the dealership.

Based on my experience, I would not recommend Marshall Omoda & Jaecoo Nottingham.

I cancelled my new car purchase and was told I would receive my deposit back within 8 days, we are now on day 18, all I’ve had is excuses after excuses and told the refund has been processed,
absolutely appalling company,

I used their user unfriendly app to eventually supply information for a pex. They had the gall to offer me less than we buy any car, for a car in very good condition and recent new Nissan 19 inch wheels. The guy, was completely dismissive. I had said I didn't want to pay more than 5k on top. I did ask for a conversation re: wriggle room but was told there are no discounts, the value is the value - if I wanted to consider finance for the extra, they would consider it. I was absolutely disgusted. At NO POINT did I say I couldn't afford the extra, I am absolutely not going to oay more than I should. I told him he was condescending. Whilst the rules of engagement in buying used cars is very different to what it used to be, the off hand dismissive attitude will only make me look elsewhere. He did try to apologise and suggested I let him assist me in searching fir a cheaper vehicle. Ironically, I have spoken to 2 different Nissan franchises whose attitudes were far more accommodating. If he had shown just a little accommodation for a discussion, the outcome might have been different. Avoid

My Audi has been at this branch for 3 weeks and zero repair work has been done. No updates unless I chase them.

I’ve been without a car for over a month while caring for family members with disabilities, and have had to pay extra for taxis to get around. For the price Audi charges, the service is unacceptable.

Disgusting lack of communication and care for customers. Do not purchase a car here as warranty doesn't mean a thing and you won't be offered a courtesy car.

I have escalated to Head of business and customer services and nothing has been done.

Just picked up our new Honda CR-V Hybrid 2023 today and honestly couldn’t be happier with how the whole process went. This is actually the second time we’ve bought a Honda CRV from the Marshall Honda team in Clitheroe in the last 3 years and once again, they’ve been absolutely brilliant.
​A massive shoutout to Nathan, our sales rep, who looked after us from start to finish. He was incredibly patient, took the time to answer all of our questions, and just made the whole process feel completely stress-free and easy. No pushy sales tactics at all, just genuine care.
​Also want to mention Andy, the dealership manager, who was supporting things behind the scenes to make sure everything went smoothly for us.
​If you’re looking for a great car and want a team you can actually trust to look after you properly, I can’t recommend Marshall Clitheroe highly enough. Thanks again to Nathan and Andy, we’re absolutely buzzing with the new car!

Delighted with our BYD Seal udmi ! Also delighted with the service we got from Kerrie McGregor. She was extremely helpful and knowledgeable from the start to the finish of our car purchase. She made the whole process seem easy. Thanks Kerrie.

I recently purchased my Hyundai from Marshall Hyundai Maidstone, and the whole experience was absolutely fantastic.
A huge thank you to Claudia Parr, who handled my purchase from start to finish. She was incredibly helpful, patient, and professional throughout the entire process. Claudia went above and beyond to accommodate my irregular work schedule and made sure everything was perfectly organized for the handover.
The communication was flawless, transparent, and completely stress-free. If you are planning to visit this dealership, I highly recommend asking for Claudia – she provides top-tier, 5-star customer service!
Thanks again for a great experience!

Excellent experience from start to finish at Marshall Honda Clitheroe. Christie was fantastic — friendly, knowledgeable, and made the whole process feel easy and stress-free.
We felt genuinely welcomed and well looked after, with every question answered confidently. It’s rare to receive such attentive and professional service (and the coffee was good too!).
Delighted with our Jaguar and would highly recommend Christie and the team.

I want to say a big thank you to Michele Bailey and Philip J Deacon for their prompt response and support. Hopefully I get my car soon. Nice customer service received.

From start to finish the whole experience was excellent. Fiona was brilliant. We felt valued, welcome and seamlessly guided through the maze that is modern day car purchasing!
There were no questions she could not answer and she obviously knows her job inside out. It has been a long time since we have experienced such attentive, well informed, pleasant service anywhere. (and the coffee is good too!).
It is a pleasure to have dealt with Fiona and we are looking forward to getting a lot of pleasure out of the car..
Thank you.
Mel & Liz

I had an excellent experience purchasing my car, thanks to Liam. From my first enquiry through to collection, he was professional, respectful, and genuinely committed to providing great customer service.
Liam took the time to answer all of my questions, kept me updated throughout the process, and made everything feel straightforward and stress-free. At no point did I feel pressured, and I always felt that he had my best interests in mind.
What stood out most was his professionalism, honesty, and the respect he showed throughout every interaction. He was approachable, knowledgeable, and went above and beyond to ensure everything ran smoothly.
It's rare to find customer service of this standard, and Liam is a real credit to the dealership. I wouldn't hesitate to recommend both Liam and the dealership to anyone looking to purchase a vehicle.
Thank you for making what can often be a daunting process such an enjoyable and positive experience.

Plymouth Audi have probably the only 5 star service in the south west. From delivering a car to my door for a test drive to sourcing the exact car and getting it from Scotland to their showroom, ready for collection.
I’d like to thank Sam, Wayne and Jamie for their service. They kept me informed on every part of the journey.

We have just completed our transition to an EV with the help of Marshall’s Cupra of Emmer Green.
Our salesperson, Toby Hawker, helped us through the buying process by offering us knowledgeable and practical advice about the car and EV’s in general. We never felt pressured into making a decision and Toby was always on hand to answer any questions. The purchase and handover was smooth and very easy. We are first time customers of Marshall’s and we hope this will be the beginning of a long and positive relationship.

Tia, in the Service department, was most friendly and helpful and although new to the job was very passionate about her role as well as being co-operative.

On 20th May My partner and I were looking at cars under the motorbility scheme and we were interested in the Omoda 5 at Lincoln. Owen sat us down, talked us through everything and took us out for a test drive in a lighter older model because they didn't have the new one available. He was a pleasure to deal with, a friendly, kind, informative young man who made us feel completely at ease. Thank you.

Last Thursday my BMW GS1300 motorcycle failed to start in East Yorkshire having refuelled. The machine was one of several purchased new and nearly new over the years. I had an idea as to the issue but even Google failed to resolve. I initially had some difficulties with the dealership, suggesting I should perhaps have the bike recovered (50 miles away) but the resultant collection issues pushed me to insist on a word with Jess in servicing. She called straight back, resolved the issue within a minute and I was back on the road, not stranded in near 30 degree heat. Please send her a big thank you, and she is one of the main reasons I say with the dealership and don’t stray to other dealerships. Well done Jess. Dale Turrell.