Marshall Motor Group Reviews 

I had an incredibly disappointing and stressful experience with this BYD store.
At the beginning of June, I placed an order for a white BYD Dolphin (Comfort trim). I was explicitly promised a delivery timeframe of 3 to 4 weeks, or by the end of June at the very latest. Trusting this timeline, I went ahead and invested in installing an EV home charger and switched my home energy tariff to prepare for the car's arrival.
During the entire 4-week waiting period, the store provided zero updates. When I reached out to them, I was brushed off with "nothing yet."
After the 4 weeks passed, I went into the store in person to get answers. A manager informed me that if I wanted the white car, I would have to wait another 4 to 6 weeks, with no guarantees. However, they offered an alternative: they had a grey model available immediately and stated they would honor our original approved quote for it.
Because this car was for my wife, I told them I would return with her the following day to finalize it. Yet, when we arrived the next day, they went back on their word, claiming they could no longer offer the grey car at the quoted price.
After 4 to 5 weeks of anticipation, tension, and terrible customer service, I finally decided to cancel my quote entirely.
My advice to anyone visiting this store: Do not trust their verbal promises. If they give you a delivery timeline or a price match offer, demand a written copy or a confirmation email on the spot. Very pathetic and unprofessional experience.

Shout out to Callum Gibbs, Marshall Škoda Canterbury. Thank you for your assistance with the purchase of my Škoda. I was extremely impressed by your speed and efficiency throughout the process. You kept me fully informed at every stage without me ever having to chase for updates, making the whole experience straightforward and stress-free.

You were pleasant, helpful, and diligent throughout, and you put together an excellent package with all the information I needed to make decisions with confidence. Your professionalism and attention to detail were greatly appreciated.

I would have no hesitation in recommending you to anyone looking to purchase a new or used Škoda in the Canterbury area or beyond. Thank you again for such an excellent level of service.

DO NOT BUY FROM MARSHALLS
Plenty of other places to buy a car from – Don’t risk having the same experience as me.
3 weeks ago I left a bad (but truthful) review of Marshalls of Worcester. Their customer service is so bad it is beyond words. Well, to be honest, it’s only bad when they bother to reply, which is very rare. Terrible service. I assumed that this terrible service was just at the Worcester branch.
After I left my review someone called Anna, from Marshall Motor Group, added a comment asking me to contact her so that they could look into my complaint. Now, 3 weeks later and despite chasing it up I have not heard a single thing from Anna or Marshalls. Just like their Worcester branch they completely ignore you and any problems.
I believe Marshalls only asked (publically) for me to contact them so it would down play my review. That is typical of my experience of Marshalls. I do not believe it’s a coincidence that complaints are ignored. It seems to me to be company policy.
If you buy a car from them and its fine then all good. But if it has even a slight problem you’ll be on your own trying to sort it. They don’t care once they have your money. Learn from my experience, buy your car from anywhere other than Marshalls.

Ihave just had a aircon condensor fitted and ella and harriate got me in quick and got it done.i rate service staff highly.most helpful and friendly.before the car went in i had the car valeted when i got it back i found grease or oily marks on the front bumper and the radio had been used with the radio station being changed.i would like to make a suggestion that before a car is returned to its owner that someone just make sure that they return it the way it was found.it was spotless when they collected it as i take very good care of my cars.why should anyone mess with my radio when it has gone in for something else.i want to add that i will still say that the service reception staff are one of the best,always helpful and polite.i just wish that i did'nt have to make a issue over a minor problem but as i take great pride in my cars.however i would like to say that ella and harriate are a credit to the company and have always took very good care of any concerns i may have and been very helpful which is very much appreciated.kind regards roy.

Marshall’s of Taunton are a company that I will never do business with again. Bought my wife a VW T-Roc which was a good car but after sales service was non existent with, for example, being told that a short battery life on an ignition key could invoke a £90 diagnostic charge. When I complained I was completely ignored. Sold the car now as do not want to deal with this company as the only local VW dealership in the area. Going next for a company that cares.

The service at the Medway Skoda Branch was fantastic when we purchased our used car recently, Jon was very helpful and kind, and had a personal touch.

I made an enquiry through auto trader for a car for sale. I was contacted swiftly by Joseph Harper Sales Executive who was professional helpful and listened to my requirements. I was really impressed by his knowledge empathy but mostly his transparency. There was no hidden agenda just a desire to make a mutually beneficial deal which Joe achieved. His personable nature and communication skills coupled with his product knowledge were second to none. He is an asset to your company. Thank you

My Polestar 2 broke down in the middle of February and got towed to Marshall Volvo Nottingham the next day. I received a call the next day saying it might take a week or 2 as it was likely they'd need to order parts from Sweden. Since that time Marshall have not contacted me once other than to respond to my enquiries, of which there have been many! I was first told the parts had arrived at the end of March and it would probably be ready 'next week'. Since then I have been told parts have just arrived or have been ordered again multiple times. But every time I get in touch (which is difficult as they rarely answer the phone), I get fobbed off with another story...'the technician is on holiday', 'the technician is off sick', 'there are other cars on the ramp' etc etc. But they always insist it should be done 'next week'. And then every time I hear nothing. Now here we are almost 5 months later and still no sign of my car and they're now not only ignoring my calls but also my pleas on their live chat service. Utterly disgraceful service and I will be raising grievances in as many places as I can to try and get them to finally get their arses into gear and fix my car!!!

My Nissan Ariya was left completely undriveable for around 30 minutes and was recovered to Marshall Nissan Grantham for diagnosis. Whilst the dealership provided a DTC fault code report, I have now sent three polite emails over several weeks asking for the technician’s conclusions following the investigation. Unfortunately, I have received no response. I simply wanted to understand what was found and whether there is any ongoing concern regarding the vehicle’s reliability. Disappointing communication and aftercare.

It was the best price for a used BYD Dolphin. All done smoothly and professionally by the sales executive Alom Ali. W

Fantastic service from Alom! Couldn’t have asked for a better salesman! Hassle free, explained everything in detail! Would absolutely, highly recommend this company and Alom! Smooth sale with my new car! Thank you ☺️

Great customer service from Alom at BYD St Neots. Easy to deal with and gave a clear overview of what was available. Highly recommended

Awful. Just awful. Still waiting for a call from the garage and they’ve had the car for 4 weeks. Awful. Avoid at all costs.

All the reviews have this message from Marshalls saying that they want one to contact them. I’ve done so and yet again, no response !!! It’s unbelievable - they don’t contact you when you’re car is with them (4 weeks and counting without contact from them (I’ve tried countless times)), and pretend that they’re concerned about negative feedback but in reality couldn’t care less. I won’t do business with this company again. I strongly suggest that you don’t either !

Friendly and efficient service from Ethan. Always came back to me very quickly with any questions that I had and kept me up to date throughout. Very helpful and patient in finding me a vehicle even though I was so fussy with specs!

Shout out to Mike / Servicing at Marshall Seat Oxford / Abingdon - great service on a very busy day , THANK YOU ! Mike who managed to sort my car issue out yesterday at very short notice , enabling me to continue with my plan to get on the road today.
Thanks too to engineer Alex who did the health check on my car identifying damage to my tyres and then replaced two immediately. Great team work !

I just need to tell people about my experience with the Marshall warranty - I bought an extended warranty on my car from Leicester branch being told any Marshall garage would be able to deal with issues so felt assured my local branch would deal with this. When I had an issue early doors I was told that the local branch (Volvo in Derby) did not have the diagnostic equipment for the fault but arranged via an alternative specialist and the repair was carried out - however I had to pay upfront to release the car and had to chase Marshall to get the money back. I have now developed a fault with the aircon, so this should not be a specialist thing and phoned the local branch only to be told I would need to wait until September - 2 months or a branch in Notts in 1 month! I was told could take it back to Leicester, 30 miles from me but no car and no option to wait. Its now been sorted with a branch in Notts in 2 weeks time - that's not unfair for the issue but I would have been very stuck if it was something that stopped me using the car. I am looking at changing my car and was going to have a look at the Volvos when I dropped of my car - I don't think I will be now. So the warranty is great for peace of mind, but only if you can wait! And don't buy a Volvo from Derby, either the cars or the service is bad.

Me and my wife took our car a CUPRA FORMENTOR V2 for its second service last week to Reading Cupra Marshall’s. The team offed a valuation on our car whilst it was there. When we arrived to collect our car, the team let us know there was a few options to purchase a new car. The team were amazing, they made us feel relaxed the whole time. We test drove a CUPRA TARRMAR, wow what a fantastic car. The team allow us to have a very lengthy test drive which was great to see how it drove and how we would get on with the car in our daily life’s. On our return we finally decided to purchase a brand new TARRMAR in Fjord blue. We can wait to collect in a few weeks but what an experience the team gave us, they also gave us a fantastic deal. This is our second band new car purchase from this garage and again fantastic customer service. I would let to give a special shout out to the sale manager Ryan and Altay for the great service given us. Fantastic garage, fantastic team and service.

If i could give zero stars I would (Marshalls Tunbridge Wells). The service department has been an absolute disgrace and management is non-existent.

My car went in for a replacement alternator and an airbag warning light, both of which were covered under warranty (4th time in 18 months the car has been in with them for the airbag issue - which they can't seem to fix). They had the car for over three weeks, and in that entire time, I was not given a single proper update. Not once did anyone proactively contact me to explain the status of the repair, why the work had not been completed, or why it had been scheduled for one day and then left untouched for 10 days after that.

I called 20+ times and was repeatedly told, “We’ll call you back.” That never happened. Not once. Every time, there was another excuse about not having enough service team members available.

I then escalated the issue to the service department manager, who was supposed to call me back. He never did.

Eventually, I got the car back. The alternator works, but the airbag warning light has now come back on, meaning the issue clearly has not been properly resolved.

Since then, they have been impossible to speak to. I have called multiple times again, only to be told everyone is 'busy'.

The lack of communication, accountability, and basic customer service has been shocking. If this work had not been covered under warranty, I would never choose to bring my car anywhere near this dealership for servicing. STAY AWAY.

No complaints with the car (Audi A3) from Marshall Canterbury but their service pricing experience is lamentable....unless all you want are smiling faces, a decent cup of coffee and a comfy pleasant place to while away a couple of hours. I pay a monthly amount for a service plan but it is guaranteed that they will find plenty of 'urgent' extras during their safety inspection (c.£1k on previous events).....having seen a paper copy of a report, it appears that their technicians may be on some form of incentive to 'find' further work. Regardless, everything itemised is then grossly overpriced, which i suppose pays for the smiling faces, coffee, etc. Today it's the replacement of spark plugs for the comical cost of £214+VAT. As they say, you really couldn't make it up......but I think they do!

I took Honda Jazz into the new Marshall Honda showroon at Abbey Road Leicester.Unfortunatly its a terrible showroom difficult Location -Showroom shared with Nissan in waiting room could find no evidence of Honda look like a Nissan takeoer. The only good part was Richie the service receptionist 5*. Marshall relocated from Narborough Road which was a 5* Showroom -clearly customers were not taken into consideration -we will not be going back and so upset with the whole process we will seriously be considering moving away from the Honda brand