Marshall Motor Group Reviews 

I purchased a new Audi Q5 from Oxford Audi.

The vehicle developed a fault within weeks of purchase. The dealer investigated and informed me that I would have to wait 10+ months for the update, that may fix it, to be released by Audi.

There is an ongoing expectation that I continue to drive a ‘new’ car with daily warning lights on the dashboard for an indefinite period.

Oxford Audi have so far have failed to provide me with a refund despite selling me a faulty vehicle.

Customer service is non-existent.

I now await involvement from the Motor Ombudsmen and would advise no one to buy a car from Oxford Audi.

From the first enquiry to the collection of my new Discovery Commercial everything was smooth. We dealt with James Peutrell and he was fantastic. Nothing was a problem and the vehicle is amazing.

We will have no issue dealing with Marshall in the future.

Marshall Van Centre in Reading have looked after me and my T6 Kombi very well since I bought it as a used van 5 years ago. There's a closer centre to my home, but I will always come back here! The front-of-house service team of Amy and Becky look after you brilliantly - communication on how any service, MOT or repair work is progressing is always top notch.

Behind the scenes and on the spanners, Simon always does a top job, and his videos of the safety checks performed and any advisories are appreciated.

The Marshalls Reading team are a credit to the Marshall Motor Group and to VW. I won't take my van anywhere else.

I had a fantastic experience buying my new Audi from Audi Coulsdon. Steve was friendly, knowledgeable, and made the whole process smooth and stress-free from start to finish. He kept me informed throughout, answered all my questions, and made sure I was completely happy with my purchase. I couldn't be happier with the service and would highly recommend Steve and the team to anyone looking for a new car. Thank you!

I purchased a 2022 Skoda Enyaq from Marshall Skoda Reading, only to later discover significant, latent defects that were never disclosed at the point of sale. The vehicle had undisclosed structural bumper damage and paintwork issues, which ultimately triggered a total parking sensor failure.

Rather than taking responsibility for selling a vehicle with pre-existing damage, Marshall Skoda Reading has completely rejected my claims and denied liability. I took the car to another main Skoda dealership and they found evidence the car had been in an accident and the bumper had been subsequently repaired.

Because Marshall Skoda Reading refused to resolve this fairly, I have been forced to escalate this dispute to Marshall Group Compliance and Skoda UK, and I am currently taking the case to the Motor Ombudsman.

I am incredibly disappointed by the lack of care, transparency, and basic customer service from this dealership.

I would strongly advise potential buyers to look elsewhere or exercise extreme caution before purchasing a vehicle from them.

Absolute scammers. Avoid them at all costs.
I should have known what kind of place this was when I was sitting in the showroom buying my car and had to listen to another customer openly complaining about a vehicle they’d just bought from them. Massive red flag.
This dealership doesn't give a toss about customer satisfaction or basic road safety—they are completely money-grabbing, obsessed with hitting their profit targets, and totally fine with doing half-assed jobs hoping you won't notice.
The state they handed this car over to me in is shocking. It came with a physically sliced tyre sidewall—which is incredibly dangerous—and their brilliant idea of prep work was to slather it in thick workshop tyre shine to hide the cut. The diamond-cut alloys are completely gouged and scuffed (despite them explicitly promising they’d refurbish them before I picked it up), and there’s a chip in the windscreen they didn't mention.
To make it even worse, he is now trying to blame me for not spotting their cover-up job during the handover inspection. They literally slathered the tyre in thick grease to hide a dangerous, sliced sidewall, and now he’s using the fact that I didn't catch their hidden trap on the day against me. It's an absolute joke.
When I caught them out and sent photos of the damage, the Head of Business. tried to completely mug me off and make it my problem. He actually claimed a sliced tyre meets "BMW standards," and instead of fixing it, he offered a pathetic, insulting amount of money that wouldn't even cover the cost of refurbishing a single wheel.
They are a completely dishonest outfit that relies on cutting corners and crossing their fingers. I've had to get my finance company involved to launch a formal safety dispute just to protect myself. Save yourself the massive headache and go literally anywhere else.
I have never in my life left a negative review for any business before, but I couldn't sit quiet on this. It's the absolute principle of the matter. They are acting with zero integrity, choosing to play games with people's road safety just to protect their own pockets. If you value your money and your safety, stay far away from this place.

Car was under manufactures warranty, had an issue, was fixed quickly and effectively by Volkswagen MK, had such a lovely team member - Alys - she always ensured I was kept updated and was so professional and helpful, she truly was amazing. Thank you Alys! And to the technician, James, for fixing my car. My air con is amazing, definitely needing it in this heat.

Vanessa and Lisa were so helpful and welcoming when I had our vehicle in for service. They were attentive and friendly, and bent over backwards to be helpful.

Sale of the car was great which was completed over a year ago however I was sold alloy wheel insurance which I did choose to take. MORE FOOL ME.

Buyer beware DO NOT TAKE THIS CAR CARE ALLOY INSURANCE out no matter how good the sales person makes it sound as i have just had a dealing with them and they are refusing to assist and repair the alloy wheel. Reason was corrosion was more than 30 days old which it definitely was not. Car gets hand washed at least every 2 weeks so i would have noticed this corrosion

Got wheel repaired for less then £80 and the repairer also agreed this corrosion was less than 30 days old as it was smooth to the touch it was only the lacquer that had came of the alloy.

This sounds like the get out clause for this insurance company at all cost.

if one person does not take this policy from reading this I will feel that my fee to this insurance company was worth the loss.

I have already had an email from you asking me to send you my details, which I did. But this morning I received a message saying that the information had not been received. Say that your server was not working. I have resent this again today. If you still don't get this information, please call me on 7896474455 . Thank You

My car broke down, so I contacted Skoda Assistance as I have extended warranty through the All‑In plan. The assistance team were excellent — they sent a technician who was professional and helpful. When he couldn’t repair the fault on-site and confirmed the issue in his diagnostic system, he arranged recovery to Marshall Skoda Oxford and organised a hire car for me. Assistance even booked a taxi to take me to the dealership to collect it.
This is where everything went wrong.
When I arrived, the service advisor told me they had inspected my car but “couldn’t find any fault” and that “there were no fault codes,” claiming the breakdown technician must have erased them. I explained that I had photos of the fault codes taken directly from the diagnostic machine, but I was told this “didn’t help.” I was then informed I would be liable for a £176 diagnostic charge.
The General Manager became involved and suggested they keep the vehicle for a few days to see if the fault reappeared. I agreed and continued using the hire car.
Five days later, I received a call saying they still couldn’t find a fault after “around 100 miles” of driving. I challenged this, as my MySkoda app showed only 49 miles had been driven. I was then told I needed to return the hire car or I would incur charges. Skoda Mobility confirmed I had only 48 hours left before penalties applied.
I accessed the diagnostic log myself and discovered the dealership had recorded the fault codes during their own inspection — and they were the ones who cleared them, preventing the issue from being processed under warranty.
When I confronted the General Manager about being told there were “no codes,” he said it wasn’t a lie, just “misleading.” He then became defensive and told me I should collect my car and “never come back.” When I tried to discuss the situation reasonably, he dismissed me again, saying I “knew better than them” and should take the car elsewhere.
The customer service was dreadful — dismissive, defensive, and focused solely on ensuring they got paid rather than helping a customer. They were perfectly happy when I had the car serviced there twice, but the moment a warranty issue appeared, the attitude completely changed.

I recently visited Audi Canterbury for a transmission oil change on my A4 Avant, and from start to finish I had a fantastic experience. I was warmly greeted by Craig, who clearly and professionally explained the entire process. He was very informative and made sure I understood what would be done. I spent most of the day in the waiting area, which was comfortable and well-equipped, allowing me to continue working on my laptop with free Wi-Fi, along with complimentary food and beverages. It made the wait very easy and pleasant. Throughout the day, I received regular email updates on the service progress, including a free health check and helpful videos highlighting issues I was previously unaware of. Before returning my car, they also provided a complimentary car wash, which was a great finishing touch. The pricing was also very reasonable. I strongly recommend Audi Canterbury for their excellent service and customer care.

I've learned not to leave reviews for any major purchases - especially cars - until the dust has settled and all is working as expected.
I certainly have no hesitation in leaving this review for Marshalls in Kidlington, even though we didn't buy a Nissan !
We discovered the car we were looking for - a used Ford Ecosport with automatic gearbox (fairly rare) - by chance on a Sunday visit to the motor park, which had just arrived into their used stock.
Right car, right age, right mileage, right condition, right price.
Rick Nandi of Marshall's sales team was excellent, handled the whole transaction very efficiently, and we drove it away a few days later after all its final checks.
Four weeks in, and a couple of minor niggles with a failed headlight and the aircon not performing as expected.
Easy booking process, great communications, all done under their included six-month warranty with a brilliant clean throughout - sorry I can't remember the name of the lovely girl who evidently managed the whole servicing process.
Can't recommend Marshall's highly enough

Absolutely stunned by the extremely poor service we’ve received from Marshall Volvo Derby. We paid a £500 deposit in good faith for a 21‑plate X‑Trail after being assured by two separate sales advisors, equally as bad as each other, that it was a fantastic example. The photos and videos certainly suggested that.However, the car delivered to us in Aberdeen was nothing like what we were led to expect. It arrived with significant damage, including a cracked bumper, clear signs it hadn’t even been valeted, and an engine that sounded genuinely concerning. Despite repeatedly asking, we were never provided with a video that included the engine running — and now we know why.
We immediately rejected the car on delivery due to its condition. We were then promised a full refund, including the £500 deposit. Instead, we’ve had constant excuses, delays, and broken promises such as “it’ll be in your account by the end of the day” or “we need the car back first” — even after the car was already returned.To make matters worse, the delivery driver informed us that the vehicle broke down on its way back and had to be recovered. That says everything about the state of the car we were nearly sold.We feel completely let down and are still waiting for the refund we were assured of. This experience has been unacceptable from start to finish.

Unimpressed. Asked for an ID3 with a variable luggage floor as a minimum requirement. Neither this dealer nor many others we contacted bothered to tell us that the current ID3 is no longer in production and cannot be factory configured. Worse still, Marshalls VW Milton Keynes agreed to contact us to let us know if they could retrofit one. We never heard back. Eventually a well-regarded broker in Manchester told us what our options are in relation to the forthcoming ID3 Neo. But this experience has put us off, we are likely to look elsewhere. Why are VW MK so uninterested in making a sale?

Wouldn’t recommend! Bought a car from
BMW Marshalls Scunthorpe which was over £35k and within a few days of ownership it was back in my nearest BMW garage where it spent the next month! My local BMW dealer stated the car failed its compression test signalling a major engine fault - diagnostics data showed this fault was there prior to purchase so warranty wouldn’t cover but Marshalls wouldn’t take ownership. Thankfully BMW UK supported in the matter and the car was rejected for a refund under the consumer rights act as the car was clearly not sold as advertised and certainly did not meet the BMW approved used standards. Marshalls gave refund but did not fund the lost tax, insurance costs or significant about of time trying to get it sorted - the worst customer service from Head of Business who simply told me to take the car back! BMW UK kindly paid for recovery so I did not have to drive nearly 3 hours in a car with a serious issue!

After going to another Audi dealership and getting bad service, I contacted Audi Coulsdon online via an enquiry for asking about a car they had despite them being further away from me, and Sam called me back, provided a video of the car and emailed it to me and from the get go in all of our phone amd email communications made the whole process easy, not daunting, she was really lovely and knowledgeable and honestly went above and beyond to ensure I had a great service in getting my dream car. I really felt at ease with her. I would highly recommend Sam Matic and Audi Coulsdon. You won't be disappointed, Sam always kept me in the loop. And in day of receiving my car she talked me through the whole car and how it works and all the buttons etc. I really had a wonderful experience and just couldn't wait to drive my new car... if ever I want to do it all over again one day, then I will definitely be back here.

My Car, 2025 id4 is due for recall, fault on the door lock. It was initially booked in late 2025 with the work scheduled for February however this booking was cancelled by VW and rearranged for mid June 2026, only 8 months after first contact.
Around 09/06 June just before the recall date I was called by the service manager, I got apologies but they were encountering problems trying to complete the recall, could they reschedule the appointment once they had a resolution? This is a VW Centre of excellence!
Since 12/06 I have phoned 11 times and emailed 3 times so speak to the service manager, each time he was either with a customer or was out and despite messages being left for him to contact me it has not yet happened.

Nice receiving, good response and explain very well
Very good service and have a good facilities.
Especially i like their response, patency and quick solution for the problem.

Special thanks to Tabinda Salman.

Visited for my daughter to buy a car. We had the pleasure of dealing with Elliott Chaplin. Elliott, was professional throughout the whole process. It was a real pleasure to deal with Elliott, the Head Of Business also came and thanked us on the handover day. Marshall VW MK, all their staff, in particular Elliott are fantastic. Nothing was too much trouble. Highly recommended car dealership.