Marshallweb Reviews 

Took my Mercedes e class to the Blackburn branch for a full service pan roof service and full gearbox fluid service/change!! Got my car back to notice the pan roof still sticking also to engine oil cap looked as if it had not been touched as it still had the layer of dust on it unspoiled!!! 4000 miles later I’ve developed transmission problems and took it to an independent Mercedes specialist up on him draining the oil he discovered the oil was filthy like it’s never been changed!! So now i need a gearbox rebuild at a cost of £3000 plus vat!! Thank Marshall’s for stealing £1000 for doing absolutely nothing and costing me a further £3600 you absolute scum bags……..

Where do i start? I had water sloshing around in my car so I booked my car into Blackpool mercedes. At this point my car was under warranty.

After 6-7 visits they couldn't diagnose the fault. They kept saying it's fixed but the problem was still there. Alot of dishonesty on each visit.

In the end I gave up as I was fed up of travelling 40 mins each time to drop off and collect the car. I also wasted alot of fuel travelling up and down and took time off work to book the car in.

This has led to bigger and expensive problems as I have water coming to my car now, which has caused my rear camera and sensors to deactivate due to water going into the wiring and module for the camera.

My warranty has ran out so I've to pay out of my own pocket to get it fixed which has cost me well over £1500. This should have been fixed whilst under warranty but these guys just can't diagnose faults.

I've been a customer of Mercedes for 8 years and I can honestly say the after sale service has really gone downhill from when I bought my first car. The service used used to be excellent and efficient.

Really stressful and expensive experience at this dealership and won't be visiting again. It has put me off buying a mercedes in the future.

Avoid Marshall Mercedes-Benz Preston at all costs.
I’ve now had four visits for the same fault on my E220d. I paid £600 for diagnostics and two supposed “fixes,” yet the fault reappeared within a mile every single time. When I asked for an explanation of the work I’d paid for, they promised documentation twice but never provided it.

On the third visit they tried to push a £1,500 Distronic module replacement — with no guarantee it would fix the problem — despite the symptoms clearly pointing to an intermittent connection. Not once did anyone explain the fault was supposedly “unsafe” or MOT-critical.

At my latest service/MOT, they told me the car would fail based on an assist-system warning that every independent professional I spoke to confirmed should not be an MOT fail. It’s hard not to view this as pressure to approve expensive work.

This dealership has cost me money, wasted my time, and destroyed my trust. I strongly advise choosing any other Mercedes dealer or a competent independent specialist.

⸻

2. LONG REVIEW (Detailed, Calm, Devastating)

Marshall Mercedes-Benz Preston has given me the worst dealership experience I’ve ever had with any brand.
My strong advice: do not use this dealership. My experience has been a sequence of misdiagnosis, poor communication, missing paperwork, and pressure to approve unjustified, expensive work.

The fault and first three visits

My 2017 Mercedes E220d began showing intermittent warnings that the driver-assist systems were being disabled:
• Distronic inoperative
• Active Brake Assist functions limited
• Lane Keeping Assist inoperative
• Blind Spot Assist inoperative

The behaviour strongly indicated an intermittent connection: the warnings appeared on a cold start, then cleared after driving for a period.

Visit 1 – 21/07/2025
Marshall’s barely listened to the description of the symptoms. I was charged £200 for one hour of diagnostics. They later called to say the car was “fixed” after a software update. Within one mile of leaving the dealership, the fault reappeared.

Visit 2 – 12/08/2025
Back it went. More overnight diagnostics. Another £400 for two hours. Again they verbally assured me the car was fixed. And again, within a mile, the fault returned.

Visit 3 – 19/08/2025
By now I’d spent £600 on unsuccessful diagnostics. Instead of any ownership of the situation, they presented a £1,500 quote for a replacement Distronic Control Module — without any guarantee it would solve the issue.

I asked for a detailed record of the work and findings from the previous visits. They twice promised to send it. Nothing ever arrived.

Not once did anyone mention this issue posed MOT or safety risks. In fact, it’s entirely a driver-assist system that can be toggled by the driver and is not part of the vehicle’s core braking system.

Service & MOT – November 2025

At my latest service, I was upfront with them: I wanted the long-standing issue fixed but simply couldn’t trust them after repeated failures and £600 already spent.

A few hours later, I received a call saying that if they continued with the MOT, the car would fail due to the “Active Brake Assist – functions limited” message.

They cited section 1.7 Electronic Braking System (EBS) – Warning Device Shows System Malfunction.

This is a misapplication of the rules.
The warning device is not malfunctioning.
And the EBS in question is a driver-assist, not the car’s actual braking system.

I immediately contacted three independent motor trade professionals. All were clear: this warning is not an MOT fail.

By this point, it felt very much like the dealership was using the MOT process to pressure me into approving previously refused expensive work.

Final thoughts

This dealership has wasted my time, cost me money, withheld promised documentation, repeatedly misdiagnosed the fault, and then attempted to leverage the MOT as a tool to force authorisation for costly repairs.

I love my Mercedes, but I will not return to Marshall’s and would strongly urge anyone reading this to avoid them. There are excellent independent specialists and better dealer groups.
Choose one of them instead.

Zero stars in more appropriate - Appalling Experience from Mercedes Preston.
I enquired about a used Mercedes seen online that had not arrived in to the branch. Was asked by the sales executive to pay a deposit and was assured it would be taken off sale for me. Car arrived into the site and needed prep work doing to it which would take a week. Arranged to view when complete and sort out paperwork to complete sale. Two days before I receive a call to be told, your deposit is being refunded, no explanation as to why. When queried with the sales executive, was told used car sales manager had sold the car to someone else. Disgusting attitude from the used car manager who certainly needs retraining as well as a lesson in customer service. Complaint launched at the branch who state the used car sales manager will investigate the complaint - what a joke! - shocking customer service and a complete lack of integrity. Clearly, this dealership is not reflecting the high standards you expect from Mercedes Benz. Just look online at all the review sites and see the negative reviews others have left. Save yourself the hassle and go and spend your money at a Mercedes-Benz dealer that is not Marshall! - there are many others in the North of England - LSH, Stratstone etc...

Purchased my e class convertible July 2024 some 9 months later call to see you guys, max explained take to my local dealer in Stockport this is covered under warranty, so was booked in for them to sort it upon collecting was presented with a 150 pound invoice for inspection.. they said water in rear lights was not covered under the warranty even though max said in Blackpool it is.
He said they would sort it up there and would arrange for the car to be collected, never got any reply to my emails or phone calls on a number of times I was chasing him, in the end he says warranty won’t pay for them to be sorted out.
What a load of faffing around and all this inconvenience to myself after he assured me this would be resolved, as I’m sure you can appreciate I wouldn’t recommend you to family or friends after the bad experience you have given me, I’ve bought many a car at 30 40 grand plus and never treated like this

We called in to Marshall MM on the off chance to get a valuation on our current vehicle. We met Charlie and his colleague Craig and they could not have been more helpful. We are pleased to say that with their advice we have purchased a Range Rover Sport, Dynamic. The whole experience went very smoothly and Charlie made us feel extremely comfortable. A huge thank you.

Did not allow me to do a no star review- Took car in as it tended to shudder when braking. This was after the car had been left for two weeks in the snow whilst on holiday. After driving it for a while on my return it seemed to improve but to be safe I booked it in at Marshall’s Blackpool for a health check ( car is a 17 month old e class). They informed me that it needed replacement disc pads to both front and rear and had a disc distortion on the rear. This was in red on the report as urgent and needing immediate attention. This is my sixth Mercedes and for its age I was surprised at the deterioration ( and not under warranty although brakes were factory fitted when the car was new).Total cost to repair/ replace was just over £ 1200 plus a further £199 to drain off some engine oil which had already been done during the free health check, but now was listed as a retrospective charge needing immediate attention. This did not add up so I took it to the local mot centre who had done the service on the car at 12 months. They very kindly checked the brakes and printed a report stating the brakes were perfectly acceptable and there was no need to replace anything. I was understandably annoyed that there was such a variance between a local garage who have serviced all my cars to a Mercedes dealership with a supposed good reputation. I have done this review as a warning to others

Having difficulty buying parts from Marshall's of Blackpool used to order over the phone pay by card for them then pick up when they were in. But now I have to go into the branch order parts and pay by card as I'm usable I find this extremely difficult to do, can't understand the changes as I have bought thousands of pounds worth of parts from them over the phone for the past 4 years and I also have a service contract with them on my car, my garage tried to get parts today and they are told the same and also Marshall's will not deliver parts to them im now contemplating canceling my service contract with them there doesn't seem to be a logical reason not to be able to pay for parts over the phone and pick them up or in the case of a trade sale have them delivered ?

Contacted about some security updates for my Velar and at the same time enquire about service packages. They took my number and said they would call back as couldn’t book in or discuss at that time? No response after a week, called back , again details taken .. week later no response. Off to Marshalls Leicester for me . Customer service zero. Must be flush with business

I purchased a a class a200 amg line from blackpool Marshalls mercedes.i would like to put on record a large thank you to Anthony Bailey,from our initial enquiry Anthony has gone above his line of duty and care in making buying a new car a pleasure and he has communicated all along the way with email and phone calls without delay.
Anthony didn't do any hard sell and gave us all the information we needed to make our mind up.
Helpfull courteous and professional and a good advertisement for mercedes benz.

If I could have put Zero I would!
Bought an E-Class from Marshall’s Mercedes, under 3 years old. There was a draft noise coming from the passenger side. Took to a local Merc dealership, they said it could have been in an accident. Marshall’s wanted it back to look at, and sent it to their garage( not Mercedes) after another six weeks, I was given it back. Same issue !!!! After many discussions and talks to the miter ombudsman and citizens advice, they offered me over £3000 less than I bought it for! The car was not right!! So accepted their offer. Then I see it being sold again on Autotrader fro £1,300 more than I got!!!
Do not trust this company!!!!!!!!

Phoned Blackpool dealership 3 TIMES left message for slaes man Max to call me back still waiting 3 weeks later. They invited me to their VIP event but could not be bothered to call me back WHAT A LOUSY COMPANY A COMPLETE JOKE

Recieved an airbag recall letter and after numerous attempts my car was booked in. My car was with them all day and I went back to collect. Approx a month later an airbag fault error light appeared on my dash. After trying for a week to speak with Marshalls they advised it wasnt their problem but they could look at it for a £190 diagnostics fee. After emailing Marshall's direct they advised they'd check their work without charge. Took it back in and was told it wasnt down to them - this was after being told the airbag fault was on the drivers side and the work carried out was on the passengers side. When advised the error was showing as the left side, Marshall's admitted the error was on the passenger side and yes the work they carried out was on the passenger side but it's still nothing to do with them. Awful company - do not touch with a barge pole!

Ps - already emailed the will @ Marshall's email address. No reply so had to chase them up even with this. Tin pot company.

Recently purchased a new GLE coupe from Marshalls Mercedes Benz of Preston.
The whole experience from sales to hand over was nothing short of excellent. Our sales executive Adam Soloman could not do enough to satisfy our questions and was very accommodating. He even provided his mobile number at hand over and insisted if we had any questions not to hesitate and call him.
I would certainly highly recommend this dealership to anyone wanting good customer care.

Debated whether or not to leave review, possible lesson to be learnt at mercedes marshal's at Preston. It might be a better idea not saying to my husband, we haven't gota car to fit you.My husband is quite tall. The car we were hoping to buy was a glc250d. Which my husband fits in perfectly. Unfortunately salesman obviously thought he was funny (not).possibly think twice before opening mouth in future .

We were interested in a car at Land Rover Melton Mowbray. The sales person persuaded us to put down a refundable deposit of £250. The next day we went and saw the car which was not to our liking. They had put 4 budget tyres on a £33,000 car.
The sales person said that the deposit refund would be actioned straight away. After 2 weeks of chasing we still have not had the refund.
We would never go back there again

DIshonest and Untrustworthy Dealership
DIshonest and Untrustworthy Dealership. Once they have your money they have no interest in you.I purchased a Mercedes Used car in May 2018 and received a 12 month extended warranty with the vehicle. My car developed a fault in month 10 of that warranty however my car is still not fixed some 27 months later. Marshalls have failed to provide a solution and yet try to trivialise the significance of the fault without actually diagnosing the problem. They never raised a claim on the warranty and refused to do so when asked. They washed their hands of the vehicle and told me to take my complaint to the Motor Ombudsman. After 16 months I still havent had a ruling despite Marshalls Preston claiming the Motor Ombudsman had judged in their favour. An adjudicator submitted a discussion document in February 2020 which included the response from Marshalls and in the six points they raised every one of their claims was disingenuous and I have evidence to disprove every claim they made. As they received a response form the adjudicator (NOT the Ombudsman) they now refuse to deal with this matter any further. When a dealership stoops to supplying false information in order to deceive the Ombudsman into finding in their favour then they really don't deserve to be in business. I have complained to the Ombudsman about the false information Marshalls supplied. Will have to see if they have any sanction against them for this as this breached the code of conduct whereby they co-operate with any complaint. Yes sure they do!

Today I visited Marshall’s in The Havens, Ipswich, in my grubby little 14 reg. Agila. I wished to buy a pair of wiper blades, and to make an appointment to have the vandalised offsite door mirror repaired (the glass had been pulled out, and was hanging by the two wires).
Rather than just book the car in, the nice man at service reception asked to see the car, came out in the cold with a young man from the workshops, who removed the gaffer tape repair I had done, and clicked the mirror into place. No charge.
Everyone I dealt with today was most pleasant and helpful, from the young woman at the welcome desk and the young man in the parts department, to the two who came to repair the door mirror.
I could not ask for better or fairer treatment. Heartfelt thanks to all concerned. Andrew Brown

On the 25 May i picked my approved Range Rover up from Marshall Land Rover in Melton Mowbray .

All was well at this point and service seamed to be 5 stars.

On the drive home the message about exhaust fluid fault appeared and started the count down to no start, This was fixed by Land Rover assist ( technician reported old software on the vehicle and some one had brimmed the add-blue all should have been picked up on the Approved Promise Check's )

Also the electrical oil check is not working, I have tried several occasions and it still says unavailable ( car up to temperature then left 20 mins, 40 mins ,1 hr 1/12 hr, 2 hr, 3 hr, all night ) should have been picked up on Approved Promise Check's

Noise coming from passenger front wheel over small bumps ( banging noise ) should have been picked up on Approved Promise Check's
Drivers front Tyre cut in sidewall and painted in Tyre black in the cut, should have been picked up on Approved Promise Check's

I also insisted at point of sale that the next service was done before i picked the vehicle up this was agreed and every conversation after the service had been done until i looked in the service center on the car and it only has 2000 miles to next service,Marshall's still insisted it had been done until i spoke to the service department who confirmed it had not been done.

I HAVE RANG THEM ON SEVERAL OCCASIONS AND THEY HAVE PROMISED TO RING ME BACK STILL WAITING ??

My advice is if you are looking for a used approved land-rover look some were other than here.

Marshall Land Rover have sold me a faulty Evoque with endless electrical difficulties. I do not recommend. Most recently I was stranded on a French motorway for 24 hours (with Land Rover Assistance refusing to pay the costs I incurred) due to a faulty Smart Key reading in the car. I drove the car for 300 miles with no smart key in the car and no error was ever given until the engine was finally stopped in an Aire. I had 4 dogs in the car and the temperature was 30C outside where we waited for 6 hours to be recovered to a nearby hotel with no dog food or people food.
Other Evoque faults include:-
1. DEF (diesel exhaust fluid) reading errors making the car undriveable while abroad.
2. Tyre pressure gauge warning indicators giving endless faulty warnings
3. Seatbelt use errors
4. Highbeam sensor errors
5. Not changing the high beams between countries (even when selected to do so) - a real pain for driving between the UK and France.

DO NOT BUY THIS CAR. I have MY2016. No excuse for such appalling car mechanics in this day and age and with the price we paid.