Always exceptional quality & great delivery, timing plus produce still firmly frozen..over many deliveries this last couple of years we have only had one minor issue which Marshfield quickly rectified... See more
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Review summary
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Reviews shaping this summary
Answered my call for help in a crisis - grandsons coming and not enough of their favourite 5-star ice cream in the freezer. Marshfield to the rescue - ensured there were lashings of the best ice cream... See more
Fantastic ice cream. Great flavours especially the sorbets which are my favourite. Nice size tubs for the price and delivery was quick. Well packed and arrived completely frozen without any re freeze.... See more
Been buying their ice cream via home delivery on a regular basis and over 5 years later, I still am. Great ice cream, particular favourite is Rich Clotted Cream (does that make me boring?😅). Always d... See more
Company details
Written by the company
We are Marshfield Farm Ice Cream. We’ve been creating a whole host of award-winning flavours on our family farm in the South West of England for over 35 years. Our flavours are inspired by British classics, with a few surprises in the line up too. From creamy to crunchy, fruity to fudgy, we believe we have something to make the whole family happy – even the dog! One Family, One Farm, One Herd of Happy Cows Three generations of The Hawking family have been farming the land we love for over 50 years. Our cows spend most of the year outdoors, free to roam on our pastures which we farm using sustainable, regenerative techniques to increase biodiversity and reduce our carbon footprint. We only ever use our own milk in our ice cream, which moves only meters to our ice creamery where it is combined with the best quality ingredients and churned into our delicious ice cream.
Contact info
4.7
Excellent
296 reviews
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Replied to 20% of negative reviews
Typically replies within 24 hours
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You cancelled the order as apparently…
You cancelled the order as apparently you can't ship to Ireland, but I live in Scotland which was pointed out, but you just refunded it anyway and I have ordered several times before so I'm not sure what the problem is. I have emailed, but no response as yet, needed the Ice Cream for last week. Please get in touch
May 27, 2025
Amazing flavours
Speed of delivery
Cost
Flavours are amazing
This was my first purchase but I will be ordering again very soon
…..before the bottom of the tub….
Cheers
May 27, 2025
I love Marshfield ice cream but the new spoons
I love Marshfield ice cream, particularly when we go to Bath Theatre, it is our interval treat. However what have you done to the spoons. The new cardboard are rubbish, they bend so easily and become unusable before you get half way through. Another couple were also complaining. Bring back wood!
May 14, 2025
Unprompted review
Repeat orders of delicious ice cream.
Repeat orders of delicious ice cream.
Only criticism is your plastic packaging; using a Tetra Pak like Croats and Monica gelato would be better for the environment, and would
Take less space in the freezer.
April 30, 2025
Reply from Marshfield Farm Ice Cream
Thanks so much for your kind words! We're thrilled you've had such a great experience with us. After lots of testing (and a fair few melty mishaps!), we’ve made the decision to move our 1-litre tubs from cardboard to plastic. We’ve done everything we can to stick with cardboard, it works brilliantly for 500ml tubs, but sadly, it just can’t cope with holding 1 litre of ice cream.
We were seeing lots of waste from damaged plastic lids, caused by dented and misshapen cardboard tubs. It was causing more harm than good, and we knew we needed a sturdier solution.
Our new tubs are made from PP plastic, which is tough, keeps your scoops safe, and is highly recyclable when recycled correctly.
Reply from Marshfield Farm Ice Cream
Thanks so much for your kind words! We're thrilled you've had such a great experience with us
Always a great service from Marshfield…
Always a great service from Marshfield Farm and excellent products
May 1, 2025
Reply from Marshfield Farm Ice Cream
Thanks so much for your kind words! We're thrilled you've had such a great experience with us
Very very good service.
April 29, 2025
Reply from Marshfield Farm Ice Cream
Thanks so much for your kind words! We're thrilled you've had such a great experience with us
Excellent
Excellent service our doggy loves the ice cream thank you for a fantastic product and delivery would recommend.
April 28, 2025
Reply from Marshfield Farm Ice Cream
Thanks so much for your kind words! We're thrilled you've had such a great experience with us
When it was delivered the parcel was…
When it was delivered the parcel was left in our blue bin with no message through the door and no one knocked. I know this because I watched the delivery through my front room window. If I hadn't seen the delivery the goods would have been ruined
April 28, 2025
Brilliant service
Very prompt service from start to finish. Was kept informed of delivery 😃
April 28, 2025
Reply from Marshfield Farm Ice Cream
Thanks so much for your review! We're glad to hear the ordering and delivery process was nice and easy
Icecream is delicious
Icecream is delicious, delivery comes on time and well packed. Can’t recommend enough
April 30, 2025
Reply from Marshfield Farm Ice Cream
Thank you for the lovely feedback! We're so pleased you're enjoying the ice cream and that delivery has been smooth and reliable. Your recommendation means a lot to us!
Reply from Marshfield Farm Ice Cream
Thank you! We're so glad you enjoyed the ice cream and received excellent service. We really appreciate your support!
Ice Cream was delivered frozen…
Ice Cream was delivered frozen promptly. The Rum and Radin flavour was amazing
April 28, 2025
Reply from Marshfield Farm Ice Cream
Thank you for the great feedback! We're delighted to hear that you loved the Rum and Raisin flavour — it's one of our favourites too!
Quick delivery of freezer
April 28, 2025
Reply from Marshfield Farm Ice Cream
Thank you for your feedback! We're glad to hear the freezer was delivered quickly. We appreciate your support and look forward to serving you again soon!
Appalling customer service
Updated - this was eventually resolved so I’ve updated the rating.
Firstly, I love the ice cream, as do my dogs. My issue is with the home delivery and customer service experience. I ordered some dog ice cream and a tub for me, the delivery guidelines said there was 30 hours of transit time available with the dry ice. There was no option to schedule delivery so unfortunately I was at work when the delivery arrived. My neighbour took it in and put it somewhere cool but by the time I arrived home 6 hours later it was liquid. Theoretically with a next day delivery service this should still be within the 30 hours. Customer service have since ignored 3 emails, and the phone line simply tells you to email. Disappointing.
April 23, 2025
Unprompted review
Reply from Marshfield Farm Ice Cream
Thank you so much for your feedback, and we're glad to hear that both you and your dogs enjoy our ice cream! We truly apologise for the inconvenience caused with the delivery and customer service experience. We've now resolved the issue, and we're continuously working on improving our processes to ensure a better experience in the future. Your comments are invaluable in helping us make the necessary adjustments. We appreciate your understanding and support!
All flavours of ice cream were lovely
All flavours of ice cream were lovely. Best ice cream in my opinion. Quick delivery and well packed and insulated.
April 7, 2025
Reply from Marshfield Farm Ice Cream
Thank you! We're so happy you loved all the flavours and appreciated the speedy, well-packed delivery. That “best ice cream” shoutout means the world!
Reply from Marshfield Farm Ice Cream
Thanks so much! We're delighted you enjoyed the taste, variety, and speedy delivery. Hope to scoop you more soon!
Great quality ice cream
I purchased ice cream from this company for the last 10 years for my business. I have to say we had our ups and downs but overall fantastic quality ice cream and Great bunch of people to deal with.!
March 31, 2025
Reply from Marshfield Farm Ice Cream
Thank you for your continued support over the years! We really appreciate the honest feedback—and we're so glad you've stuck with us. Here's to many more scoops together!
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