Mars The Label Reviews 

The service is really good

Great material and color

My email was responded to quickly and a resolution provided speedy! Really appreciate it. Thanks to Jo!

Surprised at the amount of low rating reviews on here! My experience with Mars customer service team has been 10/10, even though my top arrived ripped - I was responded to on the same working day and received a good few options to remedy the matter by the lovely Jo - super warm and a real credit to the team. Have been a loyal customer of Mars for the last 5 years and good customer service like this makes you want to keep supporting. Thank you x

Don’t order from this company.
I ordered two corsets 6 and 8 and one skirt size 8
I didn’t even open the second corset out the bag as tried top and skirt in 8 and both fit and kept them.
Sent back size 6 for a refund costing me £7 in postage.
They have refused my refund and sent me a picture of a top with a stain on.
The picture is clearly taken to hide most of the top, any size details of the top and labels and hides all details of the refund form. So there is nothing to even link my order to this top from this photographic evidence.

They offered my 30 percent refund on a gift card which is no way will I be accepting.

Going from the reviews on here it is clear they send people dirty items or incorrect items regularly. This top could have belonged to anyone.

I won’t let this drop and until I get my refund.

I loveeee the products, they are really flattering. Its just that the shipping takes way longer than what it says when you order it. In my case it took more than a week longer both times i ordered.

Beautiful product. Zipper immediately broke. Different than the zippers in ads and commerce.
Would advise to have them changed immediately. No client should have a product break in a “try on phase.”

I followed the size guide but still the clothes didn’t fit right. I will say that the clothing’s seem of good quality and came as advertised and on time

I use to buy a lot of dresses from here but beware of their prices.
This is an email I wrote to their customer service which they dgaf about but please spend your money elsewhere! They are robbing yall in daylight!
“My last dress from you guys I paid 82.55 in February 2026 pre tax+ shipping now you guys are charging $110 pre tax+ shipping. It feels predatory and tone deaf to increase your prices that much. I have 4 dresses from you guys and it is pretty disappointing that your greed drove a 33.25% increase. With the flat fee of 10% tariffs between the US and UK, it should only be $8.26 but you know what, I’m sure you guys already know the math. It really is insulting to the girls who work hard but now have to work harder just to look nice for a night out. I know you guys have competitors but the reason I loved you guys was that you guys were a bit more affordable with basics and that’s changed. What a shame.”

I ordered on Thursday early hours of the morning and paid £7 for next day delivery because i wanted the outfit for a date on Saturday, it was not delivered by the carrier on Friday, i have emailed mars the label which I prefer to call so things can get sorted out, im yet to hear a response i now have a dress that wasnt provided for the occasion i wanted and after paying £7 for delivery im now reading that i have to pay more to return the dress which seems really unfair considering it wasnt delivered to any fault of my own.
Im also not overly keen on the dress as the corset is too short for my torso and looks really unflattering.

I’ve placed multiple orders from Mars The Label & OBSESSED with every piece. Every piece I’ve ordered has always arrived in great condition & with the best quality. I had an issue in regards to shipping of a pre order item & the support team were quick & efficient to help me with my item. I couldn’t recommend Mars anymore 🤍

I ordered a dress for an event three weeks in advance, only for Mars the Label to send me a completely random, see-through skirt instead. Not even remotely close to what I ordered.
I contacted customer service immediately and explained that I needed the dress for an upcoming event. At that point there was still over a week until the event, which should have been plenty of time to fix their mistake based on their advertised shipping times. Instead, I received no response for over a week. In fact, they didn’t reply until after my event had already passed, leaving me without the dress I specifically ordered.
When they finally got back to me, there was no meaningful attempt to make things right. Instead, I was told I had to return the incorrect item before being reimbursed for an error that was entirely their fault. To make matters worse, they required me to print a physical return form. I don’t own a printer, so I had to go out of my way and pay to use one at a library just to process the return of an item I never ordered in the first place.
Sending the wrong item is a mistake. Ignoring a customer until after their event has passed is unacceptable. Making the customer jump through hoops to correct your own error is even worse.
Poor customer service, poor communication, and zero accountability. I would never shop here again and would strongly advise others to avoid this company if they need reliable service for an important occasion.

I’ve been a loyal customer of Mars The Label for years and have purchased both directly from their website and through stockists. Until now, I’ve never had any issues.

Unfortunately, my most recent order was disappointing. When I removed the hygiene sticker from a pair of bikini bottoms, the adhesive transferred onto the fabric and left a large sticky residue behind. For swimwear at this price point, I wouldn’t expect such a basic quality issue, especially when none of my previous Mars purchases have had this problem.

I contacted customer service immediately, explained the issue, and provided photos. Over two weeks later, I still haven’t received a response. The lack of communication has been more frustrating than the defect itself.

As a repeat customer who was planning to place another order before an upcoming trip, this experience has unfortunately made me reconsider purchasing from the brand again. Quality issues can happen, but ignoring customers when they reach out for support is unacceptable.

Very disappointing experience from a brand I’ve previously recommended to others.

Update: I received an email to ask for additional details as a reply from this review. I provided them and still yet to receive a reply. Nearly 2 months later I’m still yet to receive a reply from mars the label from the original emails I sent. Really disappointed!!

I ordered two corsets, one of which I will be wearing on my wedding day. Unfortunately, the size that fit had a tiny mark on it and due to the occasion it was going to be worn. I wanted it to be perfect. I contacted customer services and received a response from Jo promptly, without question a new corset has been sent out to me on special Saturday Delivery and labels for Me to return the other two corsets. Thank you so much for such fabulous customer service, in a world where good service no longer exists!
Thank you Jo!

Customers experience js amazing and offer a range of help unlike other brands I appreciate the hard work

I have had a great customer service journey with Jo from Mars the Label, I cannot thank you enough for your empathy and understanding. I will definitely be back to shop with you soon!

Amazing customer service from Anais who refunded my item after there was a slight fault with a zip. Will definitely continue to use MLT as I love their clothing and customer service

Please reply to my emails regards the status of my delivery in which should be here within two working days. I have emailed twice and received no email update or reply from your company. If I receive no response by tomorrow I will be disputing the charge with my bank. Very unprofessional company.

⭐⭐⭐⭐⭐ 5 STAR REVIEW

Outstanding customer service — went above and beyond!
I was so worried as my order showed as pending, I had no order number, and I needed this outfit urgently for Father’s Day weekend. Jo was absolutely amazing — she found my order straight away using my PayPal details, explained everything clearly, processed it immediately, arranged Next Day Delivery, and even kindly refunded my delivery fee as a gesture of goodwill.

She was patient, reassuring, and responded so quickly when I was stressed and confused. It’s rare to find such genuine, helpful support these days! The whole team really cares about their customers.

I’m so grateful — my parcel is on its way and I know it will arrive in time. Thank you so much Jo, you are a credit to Mars The Label! Will definitely be ordering again and recommending to everyone x

I now will feel beauitful on Father’s Day thanks to Jo x

I ordered a halter neck top and it unfortunately had a slight mark on it on arrival, however when I contacted their customer service she was so helpful in assisting either returning the item or keeping it at a discount. Anais resposes where quick, helpful and polite. Was so lovely to receive great customer service