Martin & Co Bedford Reviews 

One year later, and I’m still angry about my experience with Martin & Co Bedford.

I lived in a property managed by Martin & Co for two years. From the moment I moved in, the property was dirty and clearly had not been properly cleaned. What made it worse was that the previous tenants came back to collect some of their belongings and told me they had been charged a cleaning fee when they moved out. Yet the flat certainly did not look like that money had ever been spent on cleaning.

When it was my turn to move out, I had the distinct impression that they were looking for every possible excuse to charge me for cleaning-related costs from my deposit. After seeing similar experiences described in other reviews, I find it very difficult not to question whether this is simply how they operate: charge tenants cleaning fees, regardless of the actual condition of the property or whether the money is genuinely being used to clean it.

And I particularly want to mention Neil, because my experience with him was exceptionally frustrating. Neil, if this is the kind of work you are happy to do for a living, I sincerely hope your Mom is proud of you. Treating tenants like this and trying to squeeze money out of their deposits is nothing to be proud of.

It has been a year since I moved out, and I still haven’t forgotten how angry this experience made me.

I would strongly recommend tenants document absolutely everything when dealing with Martin & Co Bedford — take photos, keep emails, and record the condition of the property before moving in and when moving out, and challenge the deposit deduction , never say OK to those disgrace creatures.

We had a very disappointing and frustrating experience with Martin & Co regarding the property at 119 Eastdale Close, Kempston, Bedford -MK42 8LY.
We lived in the property for three (3) years, 1/3/2023 to 28/2/2026) during which the rent increased significantly from £975 to £1200. Throughout our tenancy, we did not receive adequate support in addressing maintenance issues. For instance, a cockroach infestation arose due to a faulty and outdated fridge provided by the landlord. When we reported this, we were asked to contribute half the cost of a replacement, which we found unreasonable given that white goods are the landlord’s responsibility.
At the end of our tenancy, we were charged £390 for deep cleaning and £90 for the visits conducted by the agent after we left the property, despite having already paid £180 for pest control services in January 2026 through Martin & Co. We do not understand the reasoning behind charging us £90 for each visit made by your team to the property. Once tenants have vacated, it becomes the responsibility of the agent/landlord to manage, inspect, and maintain the property.
In addition, we were asked to pay £750 for carpet replacement. The carpet had undergone normal wear and tear over three years of use, with only minor damage; therefore, charging such a high amount for full replacement appears excessive and disproportionate.
Our deposit held with the Deposit Protection Service was £1,095, yet the total charges being claimed amount to £1,630. This level of charging is unreasonable and raises serious concerns about fairness and transparency.
Furthermore, we have not received a clear or timely update regarding our deposit held with the Deposit Protection Service, while the landlord is attempting to claim a total of £1630 for cleaning, carpet replacement, and pest-related issues.
This is particularly concerning given that we maintained the property to a good standard throughout our tenancy, and no concerns regarding cleanliness were raised during inspections over the three-year period.
Overall, we found the service lacking in responsiveness, fairness, and accountability. We would strongly advise prospective tenants to exercise caution.

Mr.Amal Babu
Ph: 07831177488

We have been happy with Martin & Co managing our rental property over the years. We would like to thank Habib Rahman for making contact during the sale of our property and keeping us updated as it progressed. We would also like to thank him for sorting out a problem quickly and professionally when it arose.

Communication from property information, to viewing and feedback was great. Agents are quite competent in giving the advise of the properties, banding and repair procedures. Excellent service from Kelsey Capone and the rest of the team

Minhazul, Lauren, Chloe and the other staff have been brilliant. Especially Minhazul who moved us in. He was and has been patient with us throughout. One thing I love about them is, when they say we’ll call back soon, they indeed call back sooner than you’ll think. I am more than happy to write a reviewanytime. Excellent Staff at Martin&Co. All of them.

Hi I've recently acquired a flat through Martin & Co, The service through out from start to finish has been first class , well done to every one working at the Bedford branch, hast off to you ,in particular especially to the viewing agent Chloe Heather who has done an excellent job in my opinion and I believe, if it wasn't for her, I wouldn't have this flat and be where I'm am today , I would definitely recommend this estate agent to others , its the least I can do ..thank you Martin & Co..

Just started renting with Martin and Co, would like to give a big thank you to Chloe for making the process run so smoothly and quickly.

Would deffo recommend to use.

First they inflated the advertised price for a rented property claiming another party offered more (we later discovered there was no such offer as they let it slip in conversation). Next they forgot to mention not all the white goods were included with the property. Finally though, when I contacted them about issues involving a faulty bathroom flush, radiators not heating properly, a rusty unusable dishwasher (from the inside) and a musty damp smell coming from the room my 3 year old son was sleeping in, I was told the property was rented on a 'as seen basis', so they weren't really obliged to do anything...

After pushing them they agreed to look into it. It's been a month and nothing has been fixed yet. I'm chasing contractors myself who keep saying they're getting stonewalled by the estate agents.

Appalling service.