Martin & Co Winchester Reviews 

71
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Terrible experience. Paid for a beautiful home for professionals and turned up to student housing with heavily stained mattress, food remnants, clutter and dirty house. They sent the inventory AFTER I... See more

Rated 1 out of 5 stars

Terrible end of Contract experience. My daughter has just finished a 12 month contract with Martin & Co & without any proof whatsoever, they are charging £110 for a carpet clean & a general clean o... See more

Rated 5 out of 5 stars

The best real estate company in Winchester they are excellent in their work and the properties they have are really maintained and clean. One of the agent in this company named EMILY she is so good an... See more

Company replied

Rated 5 out of 5 stars

My experience was nothing but lovely. We had an amazing viewing, all thanks to Georgie, who gave us a very informative and enjoyable tour around the house. The estate agents were very easy to use and... See more

Company replied

Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Investment

Written by the company

Search for properties to buy or to let in Winchester, Andover, Petersfield and surrounding areas. Houses and flats for sale and to rent. Leading estate agents and letting agents.


Contact info

3.0

Average

TrustScore 3 out of 5

71 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(71)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

I had a bad experience with them

I had a bad experience with them. We rented for nearly 3 years in a property they managed. There’s a month left on the tenancy agreement. We informed them for more than a month before we left the property and they told us that we might NOT pay for the rent that is due as long as we leave the property early and there’s a chance a new tenant will cover it. We left the property as clean as we could. However, they still charge us £350 cleaning fees and they have asked us to pay for a month’s rent even though the property was off the market 2 weeks after we left the property. I did reach out to them but they were insisting that I should pay. They could have told us earlier that we will pay the rent in the end. We could have stayed in the property for a month. It felt like I have put my thousand pounds in the BIN!!! I know there was a tenancy agreement but considering the years we stayed on that property and kept it well maintained, they could have considered it at least and be compassionate as it is hard to earn money and just paying the rent for nothing!!!Also, should have informed us earlier about the new tenancy commencing late so we could have resided still on that property. Also, the lady on the accounting was rude when I spoke to her on the phone! I was just trying to explain but she keeps on insisting we need to pay pay pay pay!!!What a shame!

December 9, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for your review.
I am very sorry to hear of your disappointment.

When you advised of changed circumstances and a need to end your fixed term tenancy early, we offered early re-marketing.
That is re-marketing, before the end of your tenancy, to find replacement tenants to takeover your tenancy.
No replacement tenants applied within the remainder of your tenancy, so your tenancy could not be ended early on this occasion.

This re-marketing exercise was explained and put in writing to yourselves and so your rent remained payable.

The independent inventory at the start of your tenancy recorded the property as professionally cleaned. The checkout at the end of tenancy confirmed the property as in need of cleaning, hence the professional cleaning required.

Thank you for your feedback.

Julian Bessey - Director

Rated 5 out of 5 stars

Emily ⭐️⭐️⭐️⭐️⭐️

Emily was super helpful and really understood what I was looking for very quickly. She made sure to keep me up to date and her communication was excellent. I love the WhatsApp communication- makes life so much easier!

November 25, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you very much for your kind feedback.
Very pleased we could help!

Julian Bessey - Director

Rated 5 out of 5 stars

Really Positive

Overall positive experience, Georgie was extremely helpful and proactive at finding us a new property when our first choice was taken!

November 23, 2024
Unprompted review
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Reply from Martin & Co Winchester

Thank you for your feedback - glad we could find you the right place for you.

Julian Bessey
Director

Rated 5 out of 5 stars

Piers is really helpful!

After quite bad luck finding a house we contacted martin & co and were put through to Piers who was extremely helpful and attentive to our needs! after viewing two houses which were extremely easy to set up viewings thanks to piers we found a student house for next year! would definitely recommend martin & co especially piers!

November 22, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Really pleased we could help you, after you had missed out elsewhere.
Happy new home to you.

Julian Bessey
Director

Rated 5 out of 5 stars

I really enjoyed viewing for this place…

I really enjoyed viewing for this place today and meeting Emily she was the nice person we meet and show us.

November 12, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you very much for your feedback - delighted to read it. Glad we could help!

Julian Bessey
Director

Rated 5 out of 5 stars

Friendly and efficient

Emily was very friendly and helpful during the viewing. They also managed to book a same day visit.

November 12, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Many thanks for your feedback - glad we could assist!

Julian Bessey
Director

Rated 5 out of 5 stars

Brilliant Estate Agents!

My experience was nothing but lovely. We had an amazing viewing, all thanks to Georgie, who gave us a very informative and enjoyable tour around the house. The estate agents were very easy to use and helped us through every step of the process. I would highly recommend.

November 9, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for your feedback - very pleased we could help.

Julian Bessey
Director

Rated 5 out of 5 stars

The best real estate company in…

The best real estate company in Winchester they are excellent in their work and the properties they have are really maintained and clean. One of the agent in this company named EMILY she is so good and helpful to find you a best location according to your budget and priorities. She is very focused and dedicated in her work to give best service to the client. I would I highly recommend this company if you are struggling in finding a property.

October 23, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for your kind review.
Delighted we could help.

Happy new home to you.

Julian Bessey
Director

Rated 5 out of 5 stars

Emily was super helpful and quick at…

Emily was super helpful and quick at finding me a suitable property. She was professional and friendly and the whole experience was very positive.

October 14, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Delighted to read your feedback.
Thank you for sharing it.

Happy new home to you.

Julian Bessey
Director

Rated 5 out of 5 stars

Amazing Georgia

Georgia was amazing and found the home I was looking for straightaway. Very professional and highly recommended 😊😊😊 thank you Martin&co

October 9, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Very pleased to read your feedback.
Thank you for sharing it.
Happy new home to you.

Julian Bessey
Director

Rated 5 out of 5 stars

Brilliant service, timely and very responsive

Fantastic experience with Martin & Co so far in terms of searching for properties to rent. Our agent Emily has been incredibly helpful, professional and responsive throughout the entire process. Highly recommend them for anyone looking to either rent/buy in Winchester!

October 7, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you very much for your kind review.
That is just the experience we aim for.
Happy new home to you.

Julian Bessey
Director

Rated 5 out of 5 stars

Good customer response

Good customer response, respect and quality service. Emily is a pro😊

October 4, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you very much for your kind feedback.
Glad we could help!

Julian Bessey
Director

Rated 5 out of 5 stars

I have really been taken care of by…

I have really been taken care of by Emily, she has great customer service. Is very proactive, is a good listener and has always kept in touch and recommended properties that maybe of interest to me.

September 30, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for your kind feedback.
Very pleased that we could assist you and understand your needs.

Julian Bessey
Director

Rated 5 out of 5 stars

Georgie has been absolutely amazing in…

Georgie has been absolutely amazing in helping me sort a flat in such a short time frame. Thank you for all your help.

October 4, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for your kind review.
Delighted we could help you speedily!

Julian Bessey
Director

Rated 5 out of 5 stars

Emily Walsh has been amazing with…

Emily Walsh has been amazing with helping us find the perfect properties for us. She has gone above and beyond and found us exactly what we were looking for. Thank u very much

October 4, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

So pleased to read your review.
Thank you for sharing it here.
Emily loves to help.

Julian Bessey
Director

Rated 5 out of 5 stars

Big thanks to Georgie, Ellie and the rest of the team!

From the start to nearly now moving in to my new property the team have been very helpful. Georgie and Ellie were great in liasing with both myself and other parties involved to get things done as smoothly as possible. Can't thank you enough!

September 25, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Thank you for sharing your kind feedback.
I am delighted we could make this a smooth experience for you.

Julian Bessey
Director

Rated 5 out of 5 stars

Great agent

Georgie is very prompt about answering my questions and emails, and she is currently guiding me through my process of new tenancy agreement.
So far I have been updated with all the information I need.

September 23, 2024
Unprompted review
Martin & Co Winchester logo

Reply from Martin & Co Winchester

Great feedback to read - thank you very much for sharing it.

Julian Bessey
Director

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