Restaurant Martino Reviews 85

TrustScore 2 out of 5

1.8

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Company details

  1. Restaurant

Information provided by various external sources

Hos Restuarant Martino serverer vi lækker italiensk inspireret mad med Aarhus' bedste udsigt. Vi er placeret på Marselisborg Lystbådehavn ved Tangkrogen i Aarhus med en fantastisk udsigt over Aarhusbugten og Marselisskoven.


Contact info

1.8

Poor

TrustScore 2 out of 5

85 reviews

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1-star

Replied to 44% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Not a restaurant…

Service:
Having worked in service for 10 years, I have never experienced less of a service for a restaurant. Don’t expect waitresses to know anything you ask about.

Food:
- saddest salad for 129 kr I’ve ever had. Pizzas were burnt and sad crazy salty!

Drinks:
- The only reason I gave 1 star…

Overall - OVERPRICED AND LEAVING HUNGRY…

June 4, 2023
Unprompted review
Restaurant Martino logo

Reply from Restaurant Martino

Hi, We are very sad to hear about your experience at Martino. Could you please explain what happend so we can improve? Please reply at martino@martino.dk

Rated 1 out of 5 stars

Never again!!

We went during dinner days, that included a pre-booked and unfortunately pre-payed 3 course menu.
To start with, we were ignored at the door, which set the trend for the whole evening. Sat in the back-end of the restaurant, all tables in our section experienced extreme wait times between 1-2 hours and disorganized service. The staff did not bother clearing tables, asking for drink orders or serving the ordered wine menu.
Beyond that, the main dish was supposed to be braised beef, but it rather resembled leather.
After reminding the staff twice about dessert, we decided to leave. Upon asking for the head waiters opinion on the evening and if we should pay for the water and one glass of wine we ordered extra, he generously said it’s on the house. However, he never apologized for the absolutely disastrous evening.
On the upside, the very overwhelmed junior waiter in our section at least tried, he was friendly, did not have an attitude problem and recognized the issues around.

October 21, 2022
Unprompted review
Show reviews in all languages. (85 reviews)

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