Martin Tolhurst Solicitors Reviews 

522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and helpful staff for providing clear communication and reassuring guidance throughout complex property sales and legal processes. Consumers note that the overall service is exceptionally efficient, highlighting rapid responses to queries, positive interactions, and remarkably smooth transactions from start to finish. Some people were dissatisfied with occasional communication delays and inconsistent updates during their lengthy and stressful property transactions. Reviewers also mentioned feeling unsupported at times or experiencing difficulties getting hold of someone directly when urgent questions arose regarding their files.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and proactive throughout property purchases... See more

Service

Clients share positive opinions on service, highlighting that the team is professional, efficient, and... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Customers report great satisfaction with response times, noting that staff were consistently quick to reply... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that everything feels handled with real care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful... See more

Company replied

Rated 5 out of 5 stars

We used Martin Tolhurst for both property sale and execution of a will at the same time. Both Gemma Nie (conveyance) and Sarah Begley (wills) and their teams were very helpful, friendly and profession... See more

Rated 5 out of 5 stars

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported... See more

Company replied

Rated 5 out of 5 stars

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick resp... See more

Company replied


Company details

  1. Lawyer

Written by the company

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(522)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good.

Really good experience with timely correspondence.

August 30, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Thankyou Amanda.(Solicitor)

Amanda (solicitor)was brilliant,She guided me along on the technical issues on the sale of my property,and made it easy with my paperwork to complete,my Wife and I would like to say thankyou for all your hard work with this sale kind regards Mr & Mrs Canning.

August 28, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Thank you to Hannah for her services

Thank you to Hannah for her services! Hannah was excellent in assisting me in negotiating a property purchase price with an unreasonable and disgruntled ex partner, she dealt with all matters in a very professional and precise way, she was extremely thorough and showed patience with all of my queries. I would highly recommend Hannah Stanford!

June 20, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

An efficient, professional & quick experience

Dealt with Kirsty @ Gillingham for a property sale as Power of Attorney. Buyer had no property to sell, we had no property to purchase. Both parties used Martin Tolhurst Solicitors, albeit different offices, as part of an arrangement with Wards Estate Agents. Instructed on 25 July and sale completed on 27 August. An efficient, professional & quick experience which is much appreciated.

August 27, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Sarah at Martin Tolhurst was always on…

Sarah at Martin Tolhurst was always on hand to answer questions during a very difficult time when sorting out my late father's estate. She was particularly patient and understanding when faced with the problems caused by family members who did not always agree. Would definitely recommend!

July 1, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Professional, High Quality Service

Dealt with Roger on a commercial property lease a few months back. Very helpful and professional, always felt like I was good, safe hands. Would highly recommend them to anyone dealing with commercial transactions

April 12, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for taking the time to review our service. We are delighted we met your expectations. We look forward to working with you again.
Kind regards,
Ilaria
Online Team

Rated 1 out of 5 stars

Bad experience

Really un helpful , moving the goalpost martin tolhurst have made buying a home a terrible experience.

August 15, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Dear Mr O'Brien,

Thank you for your feedback, we appreciate your comments and are sorry you found the service unsatisfactory. We will refer your comments on to the relevant persons who dealt with your case.

Kind regards,
Online Team

Rated 5 out of 5 stars

Amazing services

Amazing services. Charlotte was very quick and responsive. She advised us over and above our expectations. Definitely recommend Charlotte. Well done guys.

August 6, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria

Rated 4 out of 5 stars

Purchase of Property

The purchase of my property was a rather long process, taking over 10 months and as a first time buyer I found my initial contact with the solicitor appointed to me difficult as I tried to understand the process and what I had to do. I didn't always feel supported or listened to. However, as soon as Richard Carter took over my case, I felt in much safer hands. I was communicated with, I understood what I needed to do and I felt able to reach out to Richard if I had any problems. I also found his secretary, Heidi Gray to be very approachable, helpful and efficient even if I asked some silly questions! If I had had Richard looking after my conveyancing from the beginning I would have given five stars, it's only the first few months of dealing with another solicitor within the company and feeling left rather adrift at times which has made my score lower.

August 1, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst were excellent

Martin Tolhurst were excellent. Can’t recommend them highly enough
Tom Bexhell was professional yet friendly. Always returned calls and emails and kept us informed at all stages

July 26, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

The best 10/10 very professional every…

The best 10/10 very professional every step of the way thanks keep up the good work

July 26, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Employment Law Representation

I recently faced redundancy, and Giles Dobson, a Legal Representative specialising in Employment Law, handled my case. His proficiency, approachability, and extensive experience were evident throughout the process. Giles guided me step by step, ensuring a smooth journey to the final Settlement Agreement Sign Off. Facing such a daunting situation, Giles provided reassurance at every stage and managed all interactions with the external HR Consultant. Notably, he identified and corrected miscommunications that had originally occurred. Thanks to Giles, the stressful situation was alleviated, and I am incredibly grateful for his services. I highly recommend Giles Dobson and Martin Tolhurst for any similar legal needs.

July 9, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your feedback. Your comments will be passed onto the staff who assisted you and are greatly appreciated.
Kind Regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Would highly recommend the Ashford…

Would highly recommend the Ashford branch of Martin Tolhurst. Very professional and efficient service for the sale of my Uncle's house.

July 24, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

As a first time buyer and not knowing…

As a first time buyer and not knowing how or where to start I was given the best service and turnaround from what I’ve been told my process was very quick smooth and well communicated I can’t thank Gemma and her team enough

July 10, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent service with our conveyancer

Excellent service with our conveyancer, speedy response to every email. Definitely recommend this company, it’s the second time I have used them to buy and sell.

July 12, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for the fantastic 5-star review! Our team is thrilled to hear that you had a great experience. We will definitely pass along your kind words to the staff who helped you.
Best regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Solicitor used- Gemma Nie

Solicitor used- Gemma Nie, I loved her approach and working method. Gemma in my opinion is a fantastic solicitor very confident in her work and knowledgeable, I found her very easy to work with, she is very direct in a good way, straight to the point, quick to reply via phone and email, gets things done as quick as she can and also other people i have spoken to when Gemma wasn't available have been very helpful. For me 5* i like honesty, to the point and genuine and Gemma is all of those things. Thank you i would definitely recomend.

July 12, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent service from Hannah Stanford…

Excellent service from Hannah Stanford and the team
Thanks so much

January 19, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

If you are looking for some legal advice - I would highly recommend this company

If you are looking for a caring, compassionate, and understanding Solicitors, I can’t recommend Martin Tolhurst enough. This is the company I would use everytime.

July 4, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 2 out of 5 stars

Disappointing experience

My partner and I were recommended to this firm by selling agents who have a referral arrangement with MT. We were very impressed with the file opening/client ID process and initial communications but it all went downhill from there. This was a straightforward sale of a rental property to first time buyers with a mortgage offer, no chain and a house without complications. It took 5 months to arrive at completion, which I believe was far too long given that friends have recently completed, in chain transactions, with numerous issues, in 7 weeks. I had to chase for updates and information from start to finish. There were long delays during which our conveyancer (whom I don’t think it’s fair to name) appeared to do little or nothing to press or chase the seller’s solicitors. Had it not been for me and the Purchaser doing as much as we could to move matters along, I think we would have waited longer to complete. There were mistakes in the paperwork, suggesting a lack of attention to detail e.g. advising on redemption of a mortgage when there wasn’t one. Additionally, I was asked to produce documents supplied at the outset, suggesting that what I had sent had not been noted or considered. It may be that the conveyancer had a very heavy workload and struggled to keep up, in which case there was a failure of supervision somewhere. I have bought and sold a number of properties and used to be a solicitor myself so I have a fair idea of what to expect and I’m afraid this experience fell far short.

June 27, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your feedback, we appreciate your comments and are sorry you found the service unsatisfactory. We will refer your comments on to the relevant persons who dealt with your case.
If you would like to email us at marketing@martintolhurst.co.uk we would be happy to investigate further. We look forward to hearing from you at your earliest convenience.

Kind Regards
Ilaria
Online Team

Rated 5 out of 5 stars

Very responsive and competent

Martin Tolhurst at Longfield (Sam ably assisted by Delia, Sonya and Elle) handed our sale and purchase.
We were very pleased with the service received, they advised ways on handling a couple of tricky points re our sale.
Communication was seamless - mainly email but by phone when needed, the portal showing progress was useful (and quite exciting!!)
They were very patient with the delays to exchange but still ensured we could complete 3 working days later.
Would highly recommend these solicitors for property transactions.

June 18, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.

Kind regards,
Ilaria
Online Team

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