Martin Tolhurst Solicitors Reviews 

522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and helpful staff for providing clear communication and reassuring guidance throughout complex property sales and legal processes. Consumers note that the overall service is exceptionally efficient, highlighting rapid responses to queries, positive interactions, and remarkably smooth transactions from start to finish. Some people were dissatisfied with occasional communication delays and inconsistent updates during their lengthy and stressful property transactions. Reviewers also mentioned feeling unsupported at times or experiencing difficulties getting hold of someone directly when urgent questions arose regarding their files.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and proactive throughout property purchases... See more

Service

Clients share positive opinions on service, highlighting that the team is professional, efficient, and... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Customers report great satisfaction with response times, noting that staff were consistently quick to reply... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that everything feels handled with real care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful... See more

Company replied

Rated 5 out of 5 stars

We used Martin Tolhurst for both property sale and execution of a will at the same time. Both Gemma Nie (conveyance) and Sarah Begley (wills) and their teams were very helpful, friendly and profession... See more

Rated 5 out of 5 stars

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported... See more

Company replied

Rated 5 out of 5 stars

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick resp... See more

Company replied


Company details

  1. Lawyer

Written by the company

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(522)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in Conveyancing Service to Jane Williams

Excellent service to Jane Williams in what was a very long and difficult conveyance. Thanks also to Jenny Exeter for all her back up and support. Highly recommended.

December 6, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

BRILLIANT SERVICE FROM START TO FINISH

BRILLIANT SERVICE FROM START TO FINISH

December 10, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Fantastic Professional Service!!

I thoroughly recommend the services of Martin Tolhurst Solicitors, they have provided prompt responses to any questions and assisted in a swift and professional completion of my recent house sale. A star service received from them throughout the process.

December 6, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent Conveyancing

We have not bought a house in a very long time and the process is certainly more complicated than we had experienced. Ms Weller and Ms Hollands helped and guided us through the process with a professional but friendly approach. we were more than pleased with the service and the cost.
Thank you both very much.

December 4, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst, very professional

Martin Tolhurst undertook the conveyancing of our house sale. The entire process was handled professionally, with all requests/questions explained clearly, with instructions. With regular updates on progress and always friendly when contacted. Fees are very competitive. I highly recommend Martin Tolhurst

November 29, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Great Service

Moved from Kent to Carlisle. The solicitor, Gemma Nie gave a first class service from start to finish. Nichola was also very helpful. The team kept us up to date with the progress of our sale and purchase. Nothing was too much trouble and would recommend them.

November 15, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent company

Iv always used Martin Tolhurst and Jane Williams in particular, my house sale went very quickly and smoothly with no issues,I’m now using them again to buy a new build house. Excellent

November 22, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

First class service

We had great experience.
Lesley & Alicia were very efficient with the day to day legal dealings of selling properties.
We sold the house with no chain to complicate things, but the speed everything went, the exchange was completed in no time.

November 22, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future.
Best Wishes,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst service was fantastic

Martin Tolhurst service was fantastic,
Handled my purchase of my property extremely fast and efficient, very friendly and easy to talk to,
Never had to chase, always kept up to date

Couldn’t have asked for anything better

Thanks for everything Amanda &
Laura

November 19, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 1 out of 5 stars

Awful solicitors

Awful solicitors, taking their time over everything is never too much trouble for them. If something can be done in a day you can trust them to take 2 weeks. Avoid at all costs

November 22, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Dear Mr Leader,

Thank you for your feedback. After reviewing your details, we are unable to find any record of you as a client, nor can we identify the solicitor handling your case. As such, we kindly ask that you remove your review, as it appears to be inaccurate.

If you believe there has been an error, please contact us at marketing@martintolhurst.co.uk, and we would be happy to investigate further.

Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Did their job! Got us here.

Moved from Kent to Worthing. At 85 it was traumatic at times. Now settling in ok.
Lesley and Alicia were super. They negotiated one very difficult situation which might have ended the sale/purchase. Thank you.

November 20, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

We had very good service

We had very good service. The solicitor, Samantha Harvey, answered all our questions and helped us sell our property with ease. They also offered advise and support about probate which made it easier for us to deal with.
Thank you

October 18, 2024
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Excellent service

Had a really good experience with selling and buying a property. We had Kirsty Martin and she was great at responding to our emails, always very helpful. Very happy with the service we received, we also recieved a new home card in the post which was a lovely touch. Thank you so much.

November 15, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

First time buyer

Great experience with Jessica as my solicitor. The whole team were also great if i needed to speak to someone.
Made the first time buying process easier.

November 7, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Probate Service

We received the most wonderful service from Sarah Begley in what was a complicated Probate case. Always efficient and brought the matter to a conclusion. We the Executors could not have done this without Sarah and the team

November 15, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Property sale.

All the staff were very informative and professional throughout the process involved in selling our property.

October 25, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst Solicitors have dealt…

Martin Tolhurst Solicitors have dealt with my complex issues that required their expertise and representation via barristers in court. Martin Tolhurst have been professional, supportive, honest and friendly. I have been able to build a trust and as such I have been to face and make some difficult choices, with their full support. I had a good result and as such I have been able to move on from the problems I originally faced. I am confident that if anyone needs a solicitor and legal advice, then I would recommend Martin Tolhurst Solicitor's. I will definitely use them again, if needed. Thank you very much for your help

July 7, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

The amazing Mignonette Ellis

I used Mignonette Ellis for an extremely sensitive and emotional sale and it was possibly the best decision that I made. The help I received was always above and beyond and no question big or small or even stupid was a bother to her. I was constantly reassured and felt my hand was held from start to finish. She would always take time out of her busy day to make sure I understood every document and never ever made me feel like it was a bother to go over the same thing a couple more times if I didn’t quite get it. Thank you Mignonette, I honestly couldn’t had done it without your help, thank you for exceeding my expectations during a difficult time

November 8, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Amazing service

November 1, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.
Kind regards,
Ilaria
Online Team

Rated 5 out of 5 stars

Martin Tolhurst were really good…

Martin Tolhurst were really good helping us buy a house. They took us through the information from the searches, helping where we needed an indemnity from the vendor, and then exchanged really quickly once everything was agreed. We'd definitely use again.

November 1, 2024
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Kind regards,
Ilaria
Online Team

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