Placed an order online and didnt receive tracking or dispatch confirmation and waited a while. Contacted their email customer service and never got a reply so opened a paypal dispute case. Paypal aske... See more
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I have just had my doll delivered and I'm absolutely amazed by her...her little hands and feet are so realistic I'm blown away..super quick delivery and she came all packed beautifully,i bought my dau... See more
Absolutely the best place for dolls and bears with an unbelievable Collection and value for money. I visited with my daughter and received a very warm welcome the team couldn’t do enough and showed us... See more
Absolutely disgusting behaviour from a large male, possible owner who basically kicked us out if the shop. We took our mentally and physically disabled auntie who was never blessed with a child despit... See more
2.7
Poor
23 reviews
No history of asking for reviews
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Amazing service
Amazing service.
I sent a customer service email to ask product advise on a Sunday evening and had a email answering as much as they could from home less than 2 hours later. My impatient daughter decided she wanted me to online order the items, which we did, the website on occasions was quite clunky to navigate around, but clearly not to hard as I placed me order.
The following day I had a phone call from the shop as they needed to dress my daughters doll in a different outfit, the lady checked I was happy with this and still wanted to proceed. Thought that was really kind as the webiste says outfits can vary. Really good customer service!
The order then arrived the next day! Yes the next day by DPD local.
All beautifully packaged as described and in lovely condition. You made my daughters day! I would indeed use again and again!
June 29, 2021
Unprompted review
Absolutely the best place for dolls and…
Absolutely the best place for dolls and bears with an unbelievable Collection and value for money. I visited with my daughter and received a very warm welcome the team couldn’t do enough and showed us all types and prices ranges to suit our budget nothing was too much trouble. We came away very happy and will certainly be visiting again this great store in the fabulous city of York.
June 2, 2021
Unprompted review
Highly recommend! Xxx
I got 2 dolls from this place. I love both of them, great experience. xxxx
December 16, 2020
Unprompted review
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