This body cream is lush. I couldn't Imagine ever putting chemical cream like the stuff stacked on shelves in most shops ever again I'd literally rather use my own pee which would be better for the ski... See more
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Delivery and packaging - felt like you were a special customer. Loved the touching details with gift box. Arrived in good time. Generous size of both pots. Perfect for dry patches - elbows, soles... See more
The Bath and Body gift set is beautifully presented in a white box and gift bag. The products smell absolutely amazing, and feel like great quality. As well as being environmentally friendly. My parc... See more
Company replied
Highly recommend Product’s are beautifully packaged body butter is so great to use if you suffer with dry skin especially through winter season . Leaves skin well moisturised and smooth 100%... See more
Company replied
Company details
Information provided by various external sources
Contemporary apparel & footwear. 100% natural bath & body products.
Contact info
Mary Smith Limited, B9 4DJ, Greenhouse, Digbeth, United Kingdom
- hello@marysmithltd.com
- www.marysmithltd.com
I am obsessed with the body balms
I am obsessed with the body balms, they smell divine and last for hours. They’re non greasy and feel luxurious
October 15, 2025
Unprompted review
Body balms are super rich!
Shipping was super quick! And the body balms are fantastic, exactly what my skin needs during the cold and dry weather. My skin is instantly nourishing and the balm texture is too rich! Love it
November 29, 2024
Reply from Mary Smith
Thank you so much for your review! We are also pleased you have taken the time to share your experience with us and our products. We also love that you are seeing our progress. We do all we can to improve and make great products that deliver results for our fabulous community! Thank you :-)
Literally all but I would have to say I love the scent of the lemongrass and bergamont!
My favourite products! I honestly feel like other brands don't compare! These creams were the only thing I could use safely for my baby and still use till now. I have slight eczema in my face and it is the only thing that actually helps to cure it. When I stop using these creams I literally see how my skin suffers. It actually works. The soaps, the candles everything are all safe. I hate using products that have other things hidden claiming to be natural, I always know because I break out but never once with Mary Smith creams. I use on my hair, lips as well. I will be stocking up for winter because it again has been the only thing that has stipped my lips chapping and penetrate deep enough below my skin and eczema. My husband and I have already concluded that we need to remain consistent with this brand especially after what it did for my daughters skin when she had a reaction am I glad they have a subscription because that would help with my years supply. Thanks for being a genuine brand that works!
July 1, 2024
Unprompted review
Reply from Mary Smith
Thank you so much for your review. We are pleased our products are helping you whole family! We love the feedback as it really does help others. Thank you :-)
I absolutely love Mary Smith Products
I absolutely love Mary Smith Products. I've been using Thier creams for over 9 years on myself and my kids.
I have minimal stretch marks after 4 pregnancies.
We recently used their soap for our newborn and it cleared off the dry skin with ease. My kids skin just glistens.I absolutely recommend it.
September 28, 2024
Unprompted review
Reply from Mary Smith
This is fabulous news! Yes our body balm is known to prevent stretch marks due to our certified list of ingredients. Thank you so much for taking the time to share your feedback.
Treat yourself or send a gift set
Highly recommend
Product’s are beautifully packaged
body butter is so great to use if you suffer with dry skin especially through winter season . Leaves skin well moisturised and smooth
100% natural and vegan friendly
December 8, 2023
Unprompted review
Reply from Mary Smith
Thank you! We are constantly trying to make sustainable packaging beautiful so thank you. We love the body balm! Perfect for all seasons especially the winter. Thank you :-)
Love these products
Love these products vanilla and sandlewood balm cream is a m a z i n g , im a repeat customer!!
November 26, 2023
Reply from Mary Smith
Thank you also for your A M A Z I N G feedback and for being a great customer :-)
best shea butter out there!
Genuinely the best shea butter I’ve used. I use it on my skin and have been using it on my toddlers skin since she was born. Smells lovely and nourishes without being greasy.
October 26, 2022
Unprompted review
Reply from Mary Smith
Thank you so much for your feedback :-) Its great to hear you trust us with your precious child, Thank you :-)
Xmas duo of Body Balm favourites
Delivery and packaging - felt like you were a special customer. Loved the touching details with gift box.
Arrived in good time.
Generous size of both pots.
Perfect for dry patches - elbows, soles of feet
The Sandalwood is both good for male or female and is gentle enough to use every day.
Results - feet feel refreshed and nourished and the fragrance is divine.
July 22, 2023
Packaging is not how it looks on the…
Packaging is not how it looks on the website. Bath bombs arrived in a very small paper cup in powder form. Think twice before placing your order with them. Extremely dissatisfied with my order.
May 30, 2023
Reply from Mary Smith
Hi ME,
thank you very much for your feedback. We do value all. It helps us improve and also gives customers an honest view of when we get things right and when things need to be fixed.
We responded to your email promptly when you kindly informed us that the bath bombs arrived to you crushed. For that we are sorry and apologised to you then and now. This is not normal at all as you can see from reviews.
From your order, we can confirm that you did receive the bath bombs in our white gift boxed and rose gold foiled branded box- packaging. This what we send out all 'gift items' in unless stated otherwise. We also sent you gift tags and branded foiled stickers.
As you mentioned, the bath bombs were unfortunately crushed despite being wrapped in bubble wrap for shipping. Again, we are sorry as there could be a number of reasons why this happened.
We let you know that we will/have replace all bath bombs. Please check your emails as this has been communicated.
We also do put a clause on our website that items are not always as pictured as we do change packaging from time to time for example at Christmas. We have learned from your review and will make this more obvious.
The difference with your packaging was the thank you printed on the inside of the box with social media handles. We've replaced this with a luxe card - this was also in your order.
The bath bombs are smaller in size due to customer feedback. We referenced this in your order packaging slip and also online on the site. Smaller units make it easier to package and ship.
I hope this helps you and others. Once again thank you for your feedback and your order. We've carefully packaged your replacement order to ensure safe delivery.
Have a wonderful day,
Team MS
Fantastic product I love it ❤️
February 25, 2023
Reply from Mary Smith
Hi,
thank you very much for your feedback! We're glad you also love your product as much as we do. Your feedback helps others as well as ourselves, so thank you once again.
Team MS
Excellent product beautifully presented…
Excellent product beautifully presented love it
December 22, 2022
Reply from Mary Smith
Hi,
Thank you for your feedback! We do our best with beautifully packing the items so they arrive to you as intended. Your feedback helps others so thank you once again.
Enjoy!
Team MS
I ordered the lemongrass
I ordered the lemongrass, geranium and bergamot balm. Great for eczema and dry skin, really helps lock in moisture. A little goes a long way which means it lasts long and its great value for money!
December 6, 2022
Reply from Mary Smith
Hi,
Thank you so much for your feedback! Our body balms are our best seller and they are truly helping others with challenging skin issues.
Your feedback helps others as well as ourselves so thank you!
Team MS
Reply from Mary Smith
Hi,
Thank you so much for your feedback! We appreciate it and love that you can express how much you love the scent of the body balm!
Enjoy!
Team MS
I love Mary Smith's body balms
I love Mary Smith's body balms. They are very moisturising and knowing that the ingredients are natural is reassuring. I love all of the scents but my favourite is the Lemongrass, Geranium & Bergamot, it's so divine. I will continue to buy these balms again and again.
April 24, 2022
Reply from Mary Smith
Hi,
Thanks so much for your feedback.
Our body balms are our best seller so it really does help that you shared in detail what you purchased and your experience with them.
Thanks again,
Team MS
Ordered the ecellent Nourishing Body…
Ordered the ecellent Nourishing Body Balm - Lemongrass & Bergamot and received it the following day. Excellent delivery service and lovely product. *****
April 13, 2022
Reply from Mary Smith
Hi!
Many thanks for your feedback. It is refreshing to see how our products are helping our customers and how much they love them.
Thanks again!
Team MS
This body cream is lush
This body cream is lush. I couldn't Imagine ever putting chemical cream like the stuff stacked on shelves in most shops ever again I'd literally rather use my own pee which would be better for the skin than that stuff. For natural & smell purposes I choose Mary Smith everytime, I use it on all my kids including my new born baby
March 5, 2022
Reply from Mary Smith
Thank you so much for your feedback! We love to hear how our balms are used for all the family like your babies!!
It’s nice to hear customers love our products as much as we do.
Thank you and do share your experience with friends:)
My new favourite product
Delivery - Order was placed on a Sunday evening, goods were delivered promptly within 48 hours. Email received stating that goods had been dispatched, and also when they were out for delivery.
The product - The body balm is gorgeous! I purchased the Lemon & Bergamot scent, smells amazing! The butter quickly turns to an oil and is easy to apply. All natural ingredients and even though it has a strong scent, it does not irritate sensitive skin. I use this on my 6 year old daughter too who also loves it. Would highly recommend!
November 15, 2021
Bought for my wife
Bought for my wife. Beautifully well made shoes and fabulous box and packaging. Worth every penny.
October 7, 2021
Reply from Mary Smith
Thank you for your feedback! We are super pleased you and your wife love the shoes :) We love designing them for you all!
Beautiful shoes
Shoes are beautiful and the service was so quick from order to delivery.
August 17, 2021
Reply from Mary Smith
Thank you so much for your review! We are so pleased you love your shoes and we'll continue to do our best to improve on services such as our courier partners. Thanks again :-)
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