The supplier did not deliver the goods
The supplier did not deliver the goods. Although I received confirmation via email that something was wrong with my goods, I was instructed to call a phone number. The phone was not answered. I looked at reviews of the delivery company, which made me very worried about whether I would ever receive the products. Following this, I went to the store in Estepona and explained my experience. I bought the products in the store. This meant that I had paid twice. Eventually, the store in Estepona ensured that I received my products. So now I have a lot of products in my home that cost a lot of money. You can imagine that I am not satisfied with the way things have gone.
Reply from Mascota Planet S.L. - Estepona
Lamentamos sinceramente los inconvenientes que has experimentado con tu pedido. Entendemos lo frustrante que debe haber sido no recibir tus productos a tiempo y la falta de respuesta en el teléfono. Agradecemos tu paciencia y nos alegra saber que nuestro equipo en la tienda de Estepona pudo ayudarte a resolver la situación. Estamos comprometidos a mejorar nuestro servicio y a evitar que esto vuelva a ocurrir. Para resolverlo personalmente, por favor contáctanos en consultas@mascotaplanet.com o en el teléfono 952 820 999. 🙏
