MASEVEN Reviews 

Left with bedbug Bumps 😔 got home from a long trip and had to wash and heat en clean alll my stuff when u got home it was so bad I was Crying my holiday was over and ended like that

Bad experience no customer service. Saturday 23.07.22 our family booked 2 rooms for a total of 5 people at MASEVEN München Messe Dornach. When I booked, 2 adults and 3 children aged 12, 12 and 15 entered and the hotel came up as available with room for us in 2 rooms. I paid and waited for my booking confirmation - but no one came. On Sunday I got an email saying that if I hadn't received my confirmation I should click on this link and write it to Bookingbargin's customer service. I have written 3 times during the week but have heard nothing from them. I called the hotel to find out if they had received my booking and they had, I got confirmation on the phone that it was 2 rooms for 5 people, so it wasn't so bad we thought - but it was!! when we arrived tired at the hotel at 21.00 on Saturday evening 30.07 we signed in, both adults and our 3 children with names and dates of birth etc. on all of us. we got our keys and went up to the rooms. one room was for 2 people without a bed and the other was for 1 person!! we went to the reception but were told that he could not help us with other rooms as everything was booked, but otherwise it was normal that an adult could sleep with 2 on 12 in a double bed it was 2 beds pushed together, it said o their order confirmation - the one we had never received. it was not what we had ordered and it ended up that our daughter had to sleep on the floor - a wooden floor, and we then got 2 extra sets of duvets and pillows so that the single room became 2 people and the 2 man room became 3 with an extra bed on the floor . luckily we had a blanket in the car so she could lie on the blanket. The worst hotel experience I have ever had with terrible customer service.