I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
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See what reviewers are saying
I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
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I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
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I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Happy with Maskateer!
Orderd twice. Very good service, good waistrainers and good delivery! Can't wait for the next order!
July 18, 2022
Reply from MASKATEER
Thank you so much for the great review.
I'm very satisfied with all the…
I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking waist trainers or gym belts, or shaping products. Also the customer service is very helpful and with fast response. I would also like to applaud the much faster delivery in this year (for Germany).
June 24, 2022
Reply from MASKATEER
Thanks you for the excellent descriptive review, we are so happy you liked our products and will continue to strive for perfection.
Reply from MASKATEER
Thanks for the great review.
I love the corset
I love the corset, the quality is good.
Delivery is fast, even Im in Taiwan. Planning to buy the second one!
June 8, 2022
Reply from MASKATEER
Great that you mentioned where you were. We deliver everywhere and are happy that you are happy with our product and service. We look forward to be of service to you.
Delivery time to Serbia was amazingly…
Delivery time to Serbia was amazingly fast. At the moment I'm living in Kosovo and I still didn't see the product. My sister says its great quality. 4 stars only because you don't deliver to Kosovo, I am certain plenty of women in Kosovo would love to wear your corsets. When I try the product then I can review it.
May 27, 2022
Reply from MASKATEER
Hi, thanks for the great review. However, we do deliver to Kosovo and have a good delivery network in 150+ countries, contact us on support@maskateer.com if you want to know more about our Kosovo delivery service.
I have very bad experience with…
I have very bad experience with Maskateer last time.
I already use their product and I did not paid any extra cost last year when I spent avot 140 euro od goods. This year I spen less than 70 euro and paid extra cost for custom and transport even if our Government act states that we have to pay if amount is higher than 150 euro.
When I bought goods there were written than I paid shipping costs and I was sure that it will be same procedure as last time.
My goods delay more than 3 weeks and their answers about return are very dissapointed.
May 17, 2022
Unprompted review
Reply from MASKATEER
Hi, thank you for your review. We are sad that you had a not so good experience on this occasion unlike the previous one. Unfortunately, like you, we are so disappointed with the new regulations in 2021 since Brexit, which made delivery more complicated for everyone to certain regions around the world. Both buyers and sellers were affected and Customs fees and Import duty are also some things that we do not control. We do on the other hand help our customers as much as we can, and some Customs delays are again our of our hands. We continue to to the account managers from the shipping companies we use to ensure things improve week by week, and we can say that things are getting much better between deliveries across international borders and we operate locally in different regions now also so our customers can avoid Customs fees and Import duties in certain regions.
DHL cost
Good day,
I received from the DHL email where is written that I have to pay additional cost of 60 eur for there services and customs clearance is included in the package as well.
If I knew that I have to pay almost double price I would never order from you waist trainer. I come from Serbia and here salaries are not high as you may know, average salary is 400 eur.
You should have option to send package with the regular post office and if someone wants can request DHL for the fast shipping.
Apart of that waist trainer is very good I am satisfied with the quality.
Best regards,
Marija
May 11, 2022
Reply from MASKATEER
Hi, thanks for you review and yes we use more than one carrier for Serbia. for returns we also advise our customers to to use carriers like PostExpress EMS in Serbia. In terms of Customs and Import duties, it is not us that charge you these fees but the Government and your tax authority for when you purchase international products. Despite being a British brand, the good news is that now we have a local warehouse in Serbia so no more Customs fees for our customers.
Finally, thank you for your great review on the product also. :)
It would be good to make more models…
It would be good to make more models for short people as well
April 14, 2022
Reply from MASKATEER
Thanks for your review but we do have models and collections for short people. The Couture and LUXE are particularly for short toros or shorter people.
I highly recommend the product ❤
I cannot express how pleased I am with my purchase!
I am usually sceptical about internet shopping because of many previous disappointments and you, dear Maskateer Team, are a really pleasant surprise in every way:
- From replying and »comforting me« that you will take care about my mistake that I have made by ordering the wrong size (this size fits perfectly)
- To how fast I have received the product
- How nicely it was packed and of course, main thing
- The product is fantastical, super comfortable to wear and almost invisible under my outfit.
April 5, 2022
Unprompted review
Reply from MASKATEER
Hi Tadeja, thank you so much for the wonderful in-depth review, we are so happy that you liked the product and service.
No return
On the return, the corset was stained probably at the customs, so Maskateer did not send me the right size, even though I've explained to them that I didn't even put it on.
Very unsatisfied with this purchase.
March 29, 2022
Reply from MASKATEER
Hi Marina, we are so sorry to hear of your experience. The size chart on our website is extremely accurate and depends on how one measures themselves. It is sad to hear that you ordered the wrong size.
Very happy with quality!!
March 29, 2022
Reply from MASKATEER
Thank you Gabrijela for your great review.
They were so pleasant and helpfull I…
They were so pleasant and helpfull I am just about to buy a new waist trainer. Amazing products and customer service.
March 13, 2022
Reply from MASKATEER
Dear Zorica, thank you for your beautiful words. :)
Great Quality
Great Quality, presentation and speedy delivery. Always happy with my order.
March 11, 2022
Reply from MASKATEER
Hi Krystie, thanks for the marvellous review.
Reply from MASKATEER
Dear Nicola, you are welcome and thank you so much!
Great fit
Great fit! I love my waist trainer. It's so soft and comfortable to wear and very well made. I already see a result in one week period. The shipping service to US was fast too.
March 4, 2022
Reply from MASKATEER
Wow Asami, thanks for the details on your experience with us.
FEEL MORE CONFIDENT
FEEL MORE CONFIDENT
It was difficult to put on at first, but I had a feeling this would be the case since you're wearing it to hold you in and give you extra shape!
I can not wait to see the results, for now my bloating has decreased and I started to go more correctly
February 25, 2022
Reply from MASKATEER
Great to hear Marija. Thanks for the comments.
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