I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
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I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
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I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
Company replied
I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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amazing high quality waist trainers!!!
amazing high quality waist trainers - i have tried many but you can not beat the material quality, style and colours from Maskateer, the best part is their customer service is amazing and extremely helpful. highly recommend Maskateer if you are looking for quality shapewear that works!
April 28, 2021
The best ever!!!!!!
April 26, 2021
Highest recommendation
Excellent quality items
Super easy to order, the size chart was spot on
Beautiful packaging
Quick delivery and constant request for feedback.
That is what I call great customer service
The corsets are super easy to wear
Not uncomfortable at all
Now that I have worn both of them, I can say that the workout one is extremely efficient and the daily wear one very comfortable. I can see a little difference in my body shape.
Will update on progress
April 24, 2021
Terrible experience
They clearly label sizes incorrectly in their size guide. The customer service is terrible. It's the first brand I have encountered that tell their customers they are stupid. Moreover, they try to convince the customer that refund is not possible, despite the respective laws.
April 23, 2021
Unprompted review
Reply from MASKATEER
Hi, we are sorry you feel this way. Our size guide is accurate and we help/support each and every one of our customers thoroughly. Our Customer Service is exemplary, as stated in other reviews, and it is unfair to claim falsely that we tell our customers they are "stupid". This is factually incorrect and defamatory on your part, and all because you were unhappy to pay for shipping. Every one of our customers have the right to a refund within 14 days under the Consumer Rights Act of 2015 for distant selling, and we clearly stated that in the email to you. It does not take much to be nice and courteous to our team that have been trying to help resolve your issues with kindness, humility and respect, instead you preferred to respond with tones of anger in almost every one of your emails to us. This we found extremely sad.
I am thrilled with this belt 🙈
I am thrilled with this belt 🙈. I have not tried anything so comfortable 🥰
April 22, 2021
I am still new at using it but so far I…
I am still new at using it but so far I like it!
April 22, 2021
Quality Product and Great Customer Service
I am so pleased with the quality of the product that I have order (Couture Black waist trainer).The material is so soft and fits perfectly. Furthermore, the great customer service from the Support team that I have received starting from answering my queries by email in very short time (3-5 minutes). Going to the detailed information explaining everything I asked about. Not to mention how kind, polite, friendly, understandable was the person from the Support Team. I recommend them and will order again!
April 15, 2021
Very happy with my purchase
I’m very happy with my first purchase of a waist trainer. I didn’t really know what to expect but the website was very informative and the item arrived very quickly.
April 13, 2021
Very pleased and the package came fast!
Very pleased and the package came fast!
Even so it was not packed very professional or maybe they open in the Duane...
April 8, 2021
Delivery was quick but they sent me the…
Delivery was quick but they sent me the wrong size.I was happy and content how quickly they organise for me to return the wrong size for free and received the right size on time .
April 1, 2021
Waist trainer
I got the limited edition lilac waist trainer and I love it! Majorly helps with my posture when I’m studying
March 27, 2021
Great product
I had ordered the incorrect size, muskateer was understanding and exchanged for the correct size (providing it had not been worn, which it wasn't!)
Very comfortable to wear, even.though it's snug to do its job.
Highly recommend the company and the product
March 26, 2021
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