masqd.com Reviews 19

These masks look cute. I purchased 8 adult masks ad 14 child masks. the metal nose piece pokes through the material..especially on the child masks. I contacted the company and even after purchasing a lot, they told me they couldn't help me. No refund, no exchange, no discount on a future purchase. I would NOT recommend this company.

I have purchased three adult masks and they are lovely. Very soft and supple, they fit well to one's face. I have no trouble breathing through this mask with a disposable one under it, and I have asthma.
The patterns are very pretty and the fabric holds up well to frequent washing and machine drying.
I bought them during a sale and feel they are well worth what I paid. Celebrity endorsements mean nothing to me--the proof was in the wearing.

Horrible customer service. My order took two months to arrive. They do not answer their phones or respond to emails. I cancelled my order and ordered from another company. After I cancelled the order via email, they still proceeded to send out the cancelled order and charged me. I do recommend doing business with this company.

I placed two orders. First one for masks for my kids, got them on time and loved the quality of the masks. The second order was for a pack of 5 masks for my daughter and two for myself. I never received the two masks I ordered for myself. I thought they would be delivered separately and I waited, I eventually forgot about my order. Few months later, I was searching through my emails and saw the order confirmation from Masqd. I contacted them, and they got back to me within the same day. They offered to issue a refund or send me replacement masks. I asked them for two masks, and am awaiting for the shipment confirmation. Their customer service was outstanding, and the fact this is a US-based company owned by women makes me feel better about ordering from them. The quality of the masks was truly outstanding, they are the bast masks I've ordered.

Worst customer service. The moment I tried it on the ear loop snapped. They refuse to replace it ALL SALES ARE FINALS. It’s badly made. No refund no replacement. Covid isn’t bad enough??

They sent me the wrong masks. Confirmed with customer service via email photos that they were incorrect but Masqd held firm to their “no returns” policy and instead offered me a 15% item refund. What?? Very shady company. Beware.

These people have some good advertisements, with great reviews. I ordered a bunch of masks from them. They are the worst masks I have had so far. They will not stay on my face they were very expensive and slide as I speak. I did try to contact them but they will not do any returns or exchanges. I will not order again from them :/

Didn’t ship until I emailed them saying that I was only emailing them because I was required to before filing a cc dispute. The quality was pretty good when they arrived. Soft flattering stylish but thick and I couldn’t really breathe even with the filter out. I wear them when I want to look stylish and won’t need to wear a mask long. They aren’t a scam but they should stop advertising if they can’t handle their existing orders.

I read a few of the reviews, and I must say that my experience was entirely different from those I read. I ordered two Anti Viral masks and filters, which were delivered a week later. The masks and filters fit together nicely, and the mask completely covers my face. The masks fit well, and my wife and I particularly like the adjustment feature on the ear loops. We are satisfied with the delivery time, and we are pleased with the masks.

We have been very happy with our masqd mask orders! The first two we order were so nice, we just received our four pack of masks. Shipped on time (2-3 weeks). My neighbor loves her two masks as well. Fit snug with wire in nose area and these pack of four have adjustable ear elastic. Well done! Thank you.
Tina, SA,TX

Absolutely awful! I had a friend order some masks at the beginning of COVID and had a great experience. I am not sure what happened, but it's been 5 weeks and my order has not arrived. I can only get automated responses. My order says the shipping is "pending". I wish I would have read reviews before ordering (I usually do, but trusted my friend's experience from March....BIG MISTAKE). Don't order from them. I hope I will get a refund or I'm looking at disputing my credit card transaction.

Don't even think about ordering from this website. As others have testified this company is either a total scam or so incredibly badly run that they have no control over their ordering/production/dispatch system. They advertise aggressively on social media and are promoted by well established and respected magazines (apparently). Their product is on the more expensive end of the market but alas I never got to see the quality. After many attempts to contact them over my order not arriving I finally got a repsonse telling me different terms and conditions were on the order/website which are most defintely not. The most ridiculous thing is they tried to gaslight me by sending me an e-mail with a tracking order on it to get me off their back. When I checked it 10 days later it was simply a label generated for Fed-Ex but no actual shipment! I got my money back by threatening to notify the magzines they are being promoted by and saying I would open a claim with Visa who I paid by. Money returned in full within 48 hrs.

I ordered 2 masks and filters from masqd and was satisfied. The issue is the $100 i spent on a second order from the company. I received single layer masks without a place for the filter. Don't get scammed by this company. Can you imagine a company ripping people off during covid? How low can you be?

Total scam. Like everyone else, I placed an order, was charged, and never received my product. I’ve emailed them many times with no resolution. You can see on their instagram that they restrict comments and will delete all negative ones. So shady!!!

Ordered 10/4; their website at that time is stating that processing is within 10 days. Received the FedEx tracking number 10/11 but up until now (10/18), FedEx has not received the product/package from them yet. I’ve looked at their social media pages and they have either blocked comments (Instagram) because customers are leaving negative comments or they have been removing [negative] comments (Facebook). Also visited the BBB (Better Business Bureau),the common thread are people never received their order, order is taking too long (5 weeks), no response to numerous emails sent to customer service, people contacting their credit card companies to dispute charges. Masqd continues to promote their products despite all the orders that they are having trouble fulfilling or cannot fulfill. They will charge your credit card right away. A reputable company would usually not charge your credit card until they ship the products. I’m starting to think this company may be scamming; just think of all the interest they might get from all the money they have already collected from all these people waiting for their masks.

You will never get your order. I've shopped online for decades and have never been conned out of my money like this. I've sent them numerous emails and voicemails and they won't respond. Thankfully I only ordered one mask, but I never got my order. It's a scam company. Do not order from here.

Same experience as above reviewers. Masks ordered August 14. Emailed them twice about not receiving - got 2 "form responses" blaming Fedex. That's a joke because I've received Fedex shipments that I've ordered within 5 days. I called my credit card company and had them remove the charge. Don't waste your time. Amazon has cute masks for less $

I placed an order on August 20 and was told they would be shipped within 10 days. On August 31, they still had not shipped, but I received a mass email from a Sarah at Masqd stating that they were sorry for the shipping delays and they actually GUARANTEE that all orders will ship by 9/10. I sent an email that same day, as my order still had not shipped (though a FedEx label was created on 9/3), and received a reply on 9/12 that they were still having shipping issues and they would continue working on the order. The Masqd social media pages on Instagram and Facebook now have comments blocked/disabled, presumably because customers began leaving negative comments. It is now 9/15 and I still have no shipment confirmation and no masks.

I ordered some masks in August, but did not receive any email confirmation, but they did debit my card. I emailed them requesting an update on my order, letting them know I’d not received any email confirmation or order no. They replied a few dats later, asking for my order number. I replied saying that I did not receive one, but sent my address and a copy of my credit card statement with their debit. They ignored my email and all subsequent emails.
I then commented on their social media adverts. They responded within minutes, asking for my order number. Again I explained I didn’t have one. Then they ignored my post. I made a few more comments & they eventually said my order would be delivered in a few days. I asked for my order number to be emailed to me, waited a few days, asked again, a few more days & I’ve gone to ask again & they have filtered out a lot of the comments to make it read like I’ve got my order. They are totally ignoring me now & I have no idea how I will get my $60 back or the masks I ordered. I’ve given up now & ordered new masks from a reputable company.