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Matalan Reviews 

166,228
•
TrustScore 4 out of 5

4.1

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 50,886 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting items are well-made and comfortable to wear. Many people appreciate the straightforward online ordering process and the ease of using click and collect services. Reviewers also consistently highlight the helpfulness and friendliness of the staff, describing the overall service as exceptional and efficient. However, some customers experienced issues with their orders and deliveries. Several people reported that their orders were lost or significantly delayed, with some not receiving updates or notifications. Additionally, a few reviewers mentioned slow delivery to stores for click and collect, and long queues or understaffing at collection points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality and competitive... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the online ordering process easy and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and efficient deliveries,... See more

Quality

People report positive experiences with quality, often highlighting good quality products at competitive... See more

Service

Users describe positive interactions with service, often highlighting the friendly and helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the quality of the item, and the reduced price. Click and collect was simple - once the queue died down, with only one member of staff on the counter - and I have to say I object to... See more

Company replied

Rated 4 out of 5 stars

Good quality shirt not thin or not thick it's medium shirt fabric. It's really comfortable to wear in summer.

Company replied

Rated 5 out of 5 stars

Matalan always delivers in every respect. Staff and clothes are great. My only criticism over the years remains the same. It’s too hot in the changing rooms. Please provide an adequate cooling system... See more

Company replied

Rated 5 out of 5 stars

I ordered a Highland Cow doorstop for click & collect. Ordering was straightforward, delivery to my local store was speedy and collection easy with a really helpful and friendly member of staff. I am... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Department Store
  4. Home Goods Store
  5. Men's Clothing Store
  6. Women's Clothing Store

About Matalan

Written by the company

Matalan

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About Matalan

From the day Matalan started back in 1985, to today, over 30 years on, our mission has always stayed the same; to provide outstanding quality and value for modern families. Our customers know us for good products at good prices, and they trust us to care for the environment, our communities and to have a positive impact on people’s lives too.

Matalan takes time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the best price. 12 million UK families each year trust Matalan with their family budgets - to provide the range, style, quality and value that enable them to run a happy family home.

As a leading UK and International omni-channel retailer ranging from womenswear and menswear to homeware and furniture; Matalan offers something for all.

As of April 2019, Matalan has an impressive 230 UK stores and 49 International franchise stores within Europe and the Middle East, supported with a rapidly growing online channel.

Matalan’s locations, late night openings, convenient parking, 'everything under one roof' offering and click and collect service are just some of the reasons why our customers love shopping at Matalan.

Contact info

4.1

Great

TrustScore 4 out of 5

166K reviews

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4.1

All reviews

(166,228)

50,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Wrong items

Wrong items

July 15, 2026
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Reply from Matalan

I am sorry for any inconvenience that this incorrect item must have caused. Please see your account as we left you a message, kind regards.

Rated 1 out of 5 stars

You gave me a date of 12th July for my…

You gave me a date of 12th July for my order then after the order was complete I got an email saying it would be up to 6th August. I asked to cancel the order and you told me it was on a boat from Shanghai China. I’ll never use Amazon again !!!

July 15, 2026
Matalan logo

Reply from Matalan

We sincerely regret the confusion and frustration caused by the change in your order's delivery date. We understand how disappointed you are, however please be advised this is MATALAN and not amazon.

Rated 1 out of 5 stars

The tag was left on the dress

The tag was left on the dress, I now have to travel back to get it remove, my time is limited to do this

July 15, 2026
Matalan logo

Reply from Matalan

We sincerely regret that the security tag was not removed from your dress. We understand your time is valuable, and we are reviewing our procedures to prevent this from happening again.

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