MATE.BIKE  Reviews 

The bicycles sold by this firm are of very poor quality. I find myself waiting for a replacement parts, which broke down, for 9 months now.
That is, I have been deprived of the use of an equipment that is not exactly cheap.

It’s in deed an amazing experience, it works perfectly well in all the senses. Unfortunately giving the fact that this bikes are quite unusual and exotic it’s pretty likely here in Denmark to park them and get stolen (the bike). That and the price wise (which is a bit to much) make me finally take the decision to not go for it. Besides that, the product is fantastic.

Ugne Has been very professional and timely with my customer service needs. I live in America and needed US based chargers and the batteries were not working. This is not a simple feat, however the team was responsive and replaced what was missing or not working ASAP. I had a delay in being able to enjoy my MATE bikes, and was one of the first group who purchased, and now I am so excited to get out there and ride! I love them and thank you again for great service and a great, quality product!

Rose has been helpful and provides an answer to my queries steadfastly. The only issue thus far is that i received the tracking number over a week ago but all it says is "Awaiting Dispatch by Warehouse" and my order is still "Processing" on mate's website.

Catastrophic delivery capabilities (am waiting for 2x Mate X since Aug 2021!) and customer service (at least 50 emails and still no solution). This company sucks BIG TIME!!!

Jan was exceptional helpful and provided world-class customer service 👍🏼

Well over a year has past, the 6 weeks it was suppose to take has looooong gone. They blame different stuff every time. I got a booking reference and the bike was supposed to be on it's way a month ago, but it got canceled. They have the bike but can't ship it to Norway. IT IS NOT IMPOSSIBLE to send a bike to Norway. I checked with different vendors... How it's possible to run a company this poorly is beyond me. Just send the bike... It's not rocket science.

I loved the bike but I didn't like the price lol 😝

I placed an order months ago and my card was charged. They didn’t dispatch my order till I had to remind them 3 months later that I have an order with them.
If I hadn’t reminded them they would have never sent me my stuff

My Mate bike after having it for a few weeks - The controller burnt up and fried the wires as well. I contacted Mate order a replacement controller it’s been one year and a month. With about 50 or so emails and still no controller. They talk a good game and are very professional with their emails. But their customer service is a joke. If you’re looking to purchase a Mate bike I would strongly suggest not to ! They look cool and when it works there fun to ride. But if or more like when something breaks on the bike don’t hold your breath waiting for a part because it will never come.

Helpful additional post purchase support.

What a fantastic time I am having with this MateX bike!
I am in my 50's and have some property in Virginia, USA where I have made some trails. I have been riding for miles and miles throughout my property in silence and joy on this bike. Don't like the noise associated with gas powered chainsaws or off road vehicles when I am in nature. This bike can get me around (I weigh about 220 pounds) no problem. Once I get going with the electric assist, I find I have to pedal so I still get a great workout on this bike.
When I am done on my trails, I ride up to the local store with my saddle bags on the rear carrier and get some drinks and snacks for back at the house. This bike has been wonderful and the only issue I am having now is that I need another one so I can have someone else to ride with.

I hadn’t really used my Mate bike since buying it as an early adopter so I had a few questions. I got a really quick response and all questions were answered promptly. I was able to finish the set up. Yesterday I took the bike out on my first ride and really enjoyed it.

I ORDERED MY BIKE IN JUNE 2021. I RECIEVED IT FEBUARY 2022. BUT THERE WAS NO BATTERY. I HAVE BEEN GOING BACK AND FORTH WITH MILA THAT HAS BEEN CHECKING WITH UTAH WAREHOUSE FOR OVER A WEEK. I HAVE A TRACKING # THAT SHOWS " AWAITING DISPATCH BY WAREHOUSE" . WHAT DOES THAT MEAN?

Update. They keep telling me “Rest Assured”. But they can’t make a simple phone call to the warehouse to get a an “Honest” answer. It’s been 10 days that I received a tracking # that does nothing. I’m told the battery is at the warehouse. I’m not rest assured.

Update 3/28/22. I am still waiting. Still no answers.

Felix was super helpful and professional.
Thank you Felix for your assistance!!💯💯

It’s unfortunate that I have to go to social media. But I ordered a mate x e bike March 19th 2021. When you go on the website it states but now. I created my order and was told 8-12 weeks for delivery. And here we are a year later with no bike. The lack of communication on the companies part is daunting. I have had to reach out each and every single time. And that with the company telling me I would get weekly updates. And did I get those updates you may ask? No I didn’t. Each rep I’ve emailed back and forth with has done thier best. And has been kind. But the company not following through is was is aggravating. You see them make posts about thier collaborations and launching new styles and models. Yet I can’t get the mate x I ordered a year ago. After a year of back and forth and no resolution. Not even a tracking number NOTHING. I’ve requested a full refund. It has now been 10 days since I’ve gotten a reply. Would I like my bike I ordered? Yes I would. But am I tired of the false promises and lack of communication also yes. This experience has been nothing but a headache. And I will not recommend this company to anyone. If someone tells me they want one I’ll recommend they find something else. You hear about how recently they were able to acquire more capital. But still no bike to those who have been waiting months…??? Either give me the bike I ordered or give me my money back. Disappointed doesn’t even begin to express how I feel.

I ordered the Mate X Black Knight Bike back in november 2020 and received it 15 months later.
Now I can say it is worth the wait. It’s a beautiful bike! Quality parts and nice finish. I need to drive some kms to see how it holds up. When driving it will absolutey turn some heads.

I got a lightning fast response to my problem and the person helping me was more than helpful. Very quick recovery time and my bike is up and running again.

got a mate bike on crowdfunding. Then bought a mate X. First the battery didn't work. Took over one year to get a replacement. Then after two months the motor crapped out. I have now been waiting about one year for replacement. Customer service just keeps jacking me around. Every time I contact them they say they can't find my records. I send them copies of their old emails and suddenly they find them and tell me I am on a waiting list....yet they keep making more bikes. The bikes are great if you want to use them to occupy space in an empty garage. Quality and customer service is abysmal

I have never experienced in my life to be lied about expecting delivery date. And not only once! I have to admit that it is mostly disappointing knowing that Mate is a Danish brand and we are in 2022. Maybe you should focus more on logistics and less on promoting. At least until you can deliver the bikes on time!