I accidentally ordered the wrong blazer. I noticed as soon as payment went through. I instantly contacted the customer service team who cancelled my ordered and refunded me within 24hours. Fabulous se... See more
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I have never received a confirmation email so I cannot return the dress. I messaged them 6 times and no reply at all.
The most amazing beautiful garments. Outstanding quality, brilliant customer service. Unique high standard designs, what amazing one of designer pieces, I love this brand. Can’t get enough always deli... See more
My order did arrive in the end, over a month later but they did respond to my emails and did remedy the issue. I'm just glad it's a real company as for a little while I was worried it was a con. Jus... See more
Company details
Written by the company
Discover women's occasion wear and wardrobe essentials, such as suits, blazers and amazing dresses. Mateeno is a slow fashion and UK based brand focused on crafting premium and timeless pieces. Shop our new collection now via WWW.MATEENO.COM
Contact info
2 Boston grove, SL1 3EQ, slough, United Kingdom
- info@mateeno.com
- www.mateeno.co.uk
3.6
Average
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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So wanted to give 5 stars the Airel…
So wanted to give 5 stars the Airel Pearl Bag just exceptional but the 9 day wait cost you a 🌟
That said I wouldn't hesitate to order from Mateeno the product was well worth the wait !
October 15, 2022
Unprompted review
Loved It!!
Just received my order!! I wasn’t sure if I should order from this website as I haven’t heard of it. But wooow the blazer I have ordered is just stunning!!! Really the PICTURE DOESNT DO IT ANY JUSTICE! I will be ordering the white colour for sure!! Thank you so so much 😍
October 15, 2022
Unprompted review
Terrible Terrible service
Terrible Terrible service, ordered item on the 20th Aug , paid for priority delivery service ( 48 hr) as Royal mail was striking on the 27th and needed it for an event.
I contacted them on two occasions, no acknowledgement.
Company didn't dispatch until today(31st) only after I had made a complaint to clearpay. Usually the 1st time I order from a company I use PayPal, but this option wasn't available, should have seen it as a red flag. Now after dispute was raised, suddenly dispatch notification, no email response to my communications, not even an offer to refund postage fee or give me choice to cancel the order and with the strikes, only God knows when this would show up. Will never use this company ever again.
August 20, 2022
Unprompted review
Reply from Mateeno
Hi,
Thank you for taking the time to leave this feedback for us.
I’m sorry to hear that an item you’ve received was below our usual high standard.
It seems that we can not see any of your details, for me to look into this further, please could you provide the following information :
- Your order number
- Your full name
- Your delivery address
My team and I are so appreciative of your co-operation
Best Regards,
Mateeno customer care team
info@mateeno.com
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