Credit Reviews

Reply from Mattressman

Sep 8, 2025

We're very sorry to hear about the inconvenience you experienced with your delivery and the delay in communication. We understand how frustrating the situation must have been.

However, we’d like to confirm that a credit was issued to the account used for the original payment on 29/07/25. If you're still not seeing the credit, we recommend checking with your payment provider, as processing times can vary.

Please feel free to reach out to our support team if you need a transaction reference or further assistance. We genuinely appreciate your patience and understanding.

Kind regards
Claire
Customer Service Team ManagerRead more

Reply from Mattressman

Aug 25, 2025

Good afternoon Paul,

Thank you for your feedback!

We're delighted to hear that you find your purchase to be a good value product that is well made and looks good. That's wonderful to know!

Vikee Pease
Customer Service Specialist

Reply from Mattressman

Jul 22, 2025

Good morning Philip

We're glad to hear you found our pricing competitive and that we were able to quickly resolve the initial delivery issue by sending the correct size along with a complimentary mattress protector. We appreciate your understanding and are happy we could make it right for you.

Jim Higgs - Customer Service AdvisorRead more

Reply from Mattressman

Jul 16, 2025

Good afternoon William.


Thank you for your review! We're glad to hear that you've settled comfortably with your Arthur Sleep mattress after about a week of adjustment. It's quite common for new mattresses to take a little time to get used to, and we're pleased it's now providing you with comfort.


Kind Regards,
Hannah Woodall, Customer Service AdviserRead more