One of the bolt could not get in the thread so had to drill the wood though to make it work and use some fillers to cover up. Probably the hole drilled in a slight angle or was not deep enough. One of the dowel poked through the wood as well. Filler again. Other than this it looks solid.
Reply from Mattressman
Good Afternoon,
Thank you so much for taking the time to share your feedback on all three of your items!
I am absolutely delighted to hear that you found the Birlea Soho Metal Bed easy to set up and solid, and that the Mattress Protect Everyday Single Protector looks and feels like great quality for money.
However, I am very sorry to hear about the difficulties you encountered while assembling the Snuggle Beds Modern Bunk Bed. I completely understand how frustrating it must have been to deal with a misaligned thread and a dowel poking through the wood, forcing you to use a drill and filler to get it sorted. While I am glad to hear that you managed to modify it successfully and that the bunk bed now looks solid, this is certainly not the smooth assembly experience we want our customers to have.
I will be passing your comments directly over to our quality control and supplier teams so they can look into the drilling and machining precision for this batch.
If you find that you need any replacement parts or run into any further issues with the frame, please don't hesitate to reach out to our customer service team—we will always be happy to help.
Thank you again for your patience and for choosing Mattressman. We hope you thoroughly enjoy your new beds and protector!
Warmest wishes,
Macie Customer Service Advisor
