Mawoo Pets Reviews 218

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

All I can say is that this has been such an incredible experience from start to finish ! Ashley , and Rhea were amazing answering questions and making calls back and forth to the breeder.. Bertha ou... See more

Rated 5 out of 5 stars

I found a puppy I fell in love with just seeing her picture. I was extremely concerned on being a scam. Deposit to hold puppy and then rest due before set up delivery. I was concerned I’d lose my mone... See more

Rated 5 out of 5 stars

Theo has sweet temperament and is a delight to everyone he meets. The breeder described him as a “happy little guy” and this is absolutely true. He is the “mayor” of our neighborhood pets and humans.... See more

Rated 5 out of 5 stars

They were so helpful through the process . When ever we called or texted with questions they responded quickly and we really liked getting text letting us know the next steps in the process in buying... See more

Company replied

Company details

  1. Pet Store
  2. Dog Breeder
  3. Pet Adoption Service

Written by the company

Mawoo Pets (www.MawooPets.com) is an online marketplace featuring puppies for sale from 500+ trusted breeders across the US & Canada. All breeders on Mawoo Pets undergo a rigorous vetting process to eliminate puppy mills, and all puppies arrive at your home vet checked, vaccinated, and de-wormed. We offer live customer service and nationwide delivery, and pride ourselves on helping you find the perfect matching companion. You can search across 80+ breeds, ranging from Goldendoodles, to French Bulldogs, to German Shepherds, and the widest range of categories, including toy and mini breeds, family-friendly breeds, and hypoallergenic breeds. Our breeders are based throughout the USA and Canada, so whether you are in California or Massachusetts, you can find a puppy for sale near you, or have our team coordinate travel of your puppy to your home by a trusted travel provider. Have any questions? Reach us at support@mawoopets.com or 1-888-488-7203.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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Rated 5 out of 5 stars

Love my puppy!

I was so nervous at first but it worked out so well! We love our puppy and he is a happy, healthy little guy. Thank you so much!

November 4, 2022
Unprompted review
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Reply from Mawoo Pets

Hi Ashton,

Thank you for taking the time to write us a review. We know it can be stressful to find a puppy, especially online, and we are glad that we could be help to you! We appreciate your trust and confidence in us.

It warms our hearts that this puppy ended up in a happy, loving home like yours. It has been our pleasure to serve you and help you find your newest puppy.

Rated 5 out of 5 stars

I had never adopted a puppy through an…

I had never adopted a puppy through an online site, and was very nervous and skeptical but Mawoo was awesome from every interaction I had with them. They gave me the number of the breeder who sent me a video of my puppy and the woman transporting him from Indiana kept in touch with me the entire time. We now have our Golden Retriever puppy since December 2021 and he is awesome! Healthy, sweet and loving. Wishing you all the best.

December 3, 2021
Unprompted review
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Reply from Mawoo Pets

Hi Nancy, we're glad that we could help you find the right companion for your home. It's been our pleasure, and we are glad that your Golden Retriever puppy is happy and healthy with you.

Rated 5 out of 5 stars

Brilliant staff all well trained with…

Brilliant staff all well trained with pets and they're helpful with any questions you might have.

September 5, 2022
Unprompted review
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Reply from Mawoo Pets

Thank you for the kind words, Rowan! We try our best to be supportive and responsive to our customers, and we are glad that you feel this way about our team. Please always feel free to reach out with questions or concerns.

Rated 5 out of 5 stars

Very easy process and got my puppy in…

Very easy process and got my puppy in just a few days!

August 30, 2022
Unprompted review
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Reply from Mawoo Pets

Hi Kaedee,

Thank you for your review! It is always nice to hear this from our customers. We continue to keep the customer experience a top priority and we are always dedicated to creating a wonderful experience. Have a great day!

- Mawoo Pets

Rated 1 out of 5 stars

Purchase with Caution with Mawoo

1 is too much. There needs to be a zero rating. Huck is a cavapoo we bought at 7 months. He had been seen by a vet multiple visits before we purchased him. There were no mentions of his issues despite having vet visits by Mawoo or his breeder.

I took Huck to our vet as soon as they had an available appointment for a new puppy check up. $500 dollars later from 1 visit to our vet, I found out:

Genetic Disorder-Cryptorchidism
Where testes don’t descend into scrotum but rather in the abdominal area by the kidneys. As a result, dog cannot be neutered. A full abdominal surgery must be performed. Testes descend at 2 months, rarely after 6 months, and I purchased Huck at 7 months (nearly 8 months).
Cost: $850 if vet can performed, additional $1600 if specialist has to perform surgery.

Patella Luxiation-
Fancy for dislocation of knees in his two back legs. Joint therapy is needed.
Cost: Unknown due to every dog is different in needs.

Urinary Tract Infection-
Antibiotic therapy
Cost: Cost was included in the $500 initial visit mentioned prior

Ear Infection-
Antibiotics
Cost: Cost was included in the $500 initial visit mentioned prior

I’ve owned 4 dogs prior to Huck, none had issues like this and they have all been about the same mix breeds.

Brought all this information back to breeder and Mawoo (Cheryl Myers) and both were of no help even though there is a 1 year guarantee (which I was not going to exercise due to Huck already being a family member). It would be cruel and unusual to send him back because he cost an extra grand I wasn’t expecting. $2500 dog so far.

Cheryl Myers (Mawoo) even doubled down on my concerns basically saying I didn’t follow the rules and Huck was supposed to be seen within 3 days of purchase. 2 major issues with that: 1- I live in Missouri, Huck was breaded somewhere in Kentucky. It was more than 24 hours of travel time before we made it back to Missouri.

2-I can’t make my vet or any other vet move their current schedule to accommodate this 3 day Mawoo policy. Huck didn’t need an emergency appointment and as mentioned before, we went to the vet’s first available appointment for a new puppy check up.

I’m not upset at the unexpected cost. That’s the price of doing business with strangers. I’m upset neither Mawoo or breeder claimed to have known nothing of Huck’s conditions even at 7 months and multiple vet visits on their end.

I was vetted pretty throughly before I was able to even purchase a dog from Mawoo. I feel like the breeders should also be vetted as closely. Mawoo needs to update some of their policies that do not make sense.

Purchase with Caution with Mawoo.
(Google review is up)

Hope this helps.
Ashely K.

Update 12/23/22- the pet store has tried to silence me by asking Trust Pilot to take down my post because they felt like it wasn’t genuine (i.e. not a customer). Thank goodness Trust Pilot is a legit, honest company and gave me a notice to prove even further that I was a customer of Mawoo. Receipts don’t lie and thank you Trust Pilot for contacting me to keep this forum honest. I did purchase this dog from Mawoo. Trust Pilot now has both receipts.
My dog is now up to $3200 in vet bills.
I’m going to double down today and say forget proceed in caution, have a lawyer draw up a guarantee for at least a year for no major illnesses due to genes requiring medical attention. If you don’t, then you may end up with a pupperoni like us. We love him but he’s at the vet all the time.

August 17, 2022
Rated 5 out of 5 stars

We absolutely love our puppy

We absolutely love our puppy, Lucy! We had a few problems with a communication era. I spoke with the CEO ( Homan Mohammadi), he saved all our problems and handled it all very professional and very caring! We would definitely recommend mawoopets.com to purchase your pet. They are a very reputable company.
Thank you,
Annemarie Edwards

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy family

This was the nicest experience possible. I love Mawoo pets. My new pup skipper is the sweetest , smartest , most cuddly little guy we could have ever hoped for! My husband, son and I are so in love with little Skipper and would recommend this breeder and Petshop to all of our friends and family. The breeder is so nice and very willing to communicate and share info, and the customer service was very nice and attentive. Shipping was safe and my little guy came to me happy and healthy. He came to our home within 2days after we “reserved” him. I also love the website and I cannot say enough good things about this company and my breeder except God bless you all, as you helped me complete my little family. Thank you again so very much! I love you guys!

July 28, 2022
Unprompted review
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Reply from Mawoo Pets

Hi Khristine,

We love to hear this! Thank you for sharing this wonderful feedback. We're so glad that you and you're husband are having a great time with Skipper. We're working diligently to ensure our customers are taken care of throughout the process.
Your satisfaction with our service is always our highest priority. Again, thank you for your feedback, Khristine. Have a great day!

- Mawoo Pets

Rated 5 out of 5 stars

I want to looking for puppy of " Boston…

I want to looking for puppy of " Boston Terriare' as perfect marked breed ! As my please have to contact me my cell phone no its 530 210-2239 and I am deaf abd however there's an relay service calls for the hearing impaired Allright or can you please send me an I want to look up of the puppy for what I'm expecting to look for it thank you smile!

July 2, 2022
Unprompted review
Rated 1 out of 5 stars

MUST READ NOT GOOD!

Cons- Missing important pet health papers from breeder. Puppy has issues with "hookworms", and ear infections.
Pro - Yes I got the pet from Mawoo.

June 20, 2022
Unprompted review
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Reply from Mawoo Pets

Dear Mom in FL, thank you for your feedback. We’re very sorry to hear about this experience and the difficulties that it caused you. We are glad that we were ultimately able to get the right documentation to you and that the issue with worms was resolved.

We hope that your puppy stays healthy and grows up to be a great companion for you.

Mawoo Pets Team

Rated 5 out of 5 stars

Got my puppy almost 2 weeks ago

Got my puppy almost 2 weeks ago, and I can say mawoo pets helped me along the way!! Best website to get a puppy!

June 15, 2022
Unprompted review
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Reply from Mawoo Pets

We're so glad that you received your puppy, Kayla. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope you and your new puppy will have wonderful memories together.

Mawoo Pets Team

Rated 5 out of 5 stars

This site is 100% legitimate!

This site is 100% legitimate!! Don’t fret for a second!! I got my sweet Sheeb here and the process was super easy and Mawoo staff was terrific!! As soon as the deposit is paid (in full or I used Afterpay) you get the breeders contact info - I was able to pick up my girl the same day 😊. I met the Breeder and paid in cash when I saw my puppy. Thank you Mawoo - this little nugget saved my broken heart. ❤️

June 12, 2022
Unprompted review
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Reply from Mawoo Pets

Hi Jeanne,

Thank you for your review! We hope your puppy is adjusting well to her new home! It is always nice to hear this from our customers. We continue to keep the customer experience as a top priority and we are always dedicated to creating a wonderful experience. Have a great day!

- Mawoo Pets

Rated 3 out of 5 stars

Good! BUT….

I found the perfect puppy!
At first I was a little bit sketched out on buying a puppy online, but once I got her everything was perfect :))
I will say though, when we received my puppy, she had terrible terrible burnt and blistering paws along with both of her ears very dirty and infected.
They do give you the puppy you’re wanting. But are terrible with taking care of the animal before hand.

June 10, 2022
Unprompted review
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Reply from Mawoo Pets

Hi, Ariela.

Thank you for your time in sharing your feedback. We're very sorry to hear that you received the puppy in this condition. We have reached out to you to inquire about how the puppy is doing, and we want to ensure that she is now now well and happy with you and your family.

Please note that we are very strict in ensuring the puppy's health and cleanliness while at the kennel, and as they leave. We have reached out to the breeder and the transporter, and they have confirmed that the puppy was bathed and cleaned before she was taken to the airport.

Unfortunately, there is always a possibility that the puppy will spoil in their crate or bedding during transit, as they are not yet fully potty-trained. This can make them dirty upon pick up. We apologize for any inconvenience caused here.

Please rest assured that the puppy has a complete health bill, vet certificate, deworming records, and health guarantee. We are waiting for your sharing of pictures of blisters in the puppy's paws and a vet statement for the ear infection, so that we can share this with the breeder and provide you the support needed to remedy any challenges.

Thank you!

Mawoo Pets Team

Rated 5 out of 5 stars

Nice

Hello, good service

June 10, 2022
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Reply from Mawoo Pets

We're so happy that we were able to provide you a great service. Hope you, your family and your new puppy will have great memories together! :)

Mawoo Pets

Rated 5 out of 5 stars

Thanks to Mawoo pets for being legit!

I found my baby girl tiny Pomeranian on here, after being scammed by what looked like legitimate site and breeders. Will definitely use them again

June 2, 2022
Unprompted review
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Reply from Mawoo Pets

Thanks for the great feedback, Olivia. Our team is very glad that you finally found your furbaby. Thank you for trusting Mawoo Pets!

Rated 5 out of 5 stars

I have to get it five stars I got my…

I have to get it five stars I got my little for Versace yeah I was skeptical at first this being the internet and all but it was real took him to the vet he got a clean healthy bill of health I have no problems I'm in love with my puppy and I know he loves me just as much it was easy exchange with the breeder we met up I gave her the rest of the cash she gave me Versace my puppy and his paperwork he look like his profile and it's description was accurate he's a ladies man

June 1, 2022
Unprompted review
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Reply from Mawoo Pets

Hi, Dana. Thank you for taking the time to leave an awesome review! We're so happy to hear that Versace has found his loving forever home with you and your family. We aim to provide the best customer service experience and we value our customer's and breeder's trust in us and your feedback reflected that commitment. Thank you again!

Mawoo Pets Team

Rated 5 out of 5 stars

Thank you for our dog

Thank you for our dog. My children are happy. So I'm happy too.

May 31, 2022
Unprompted review
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Reply from Mawoo Pets

Thank you for the review, Hope! We're glad your family are happy with the puppy. We aim to provide the best service in helping puppies find their forever homes and we're thrilled to know that this puppy found one in you.

Mawoo Pets Team

Rated 5 out of 5 stars

Trust the process

I picked up my puppy yesterday everything went smoothly. Mawoo pets kept me updated every step of the way. At first I was skeptical but I trusted the process and now I have my beautiful boy Woody Blaze. Thank you Mawoo pets

May 1, 2022
Unprompted review
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Reply from Mawoo Pets

Hi, JaNae, thanks for leaving us such a wonderful review. We are thrilled that you finally got your beautiful puppy Woody Blaze; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and trust in Mawoo Pets! We look forward to seeing you again.

Mawoo Pets

Rated 5 out of 5 stars

Great Love this site.

April 23, 2022
Unprompted review
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Reply from Mawoo Pets

Thank you so much for the awesome review, Jason! Let us know if you need help in finding the right puppy for you. We're here to help.

- Mawoo Pets

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