Maybank2u Reviews 

Poor customer service of Maybank.
My dad can’t understand the system , my dad ask for son’s help talk about deduction money at petrol pump . Still ask for dad a details that my dad also can’t understand and need my help for fill the details . Stupid ever customer service.

Rubbish app. Always need me to reset password for the online banking since I seldom use it for online transferring money and buy thing outside...

My Dad got Credit Card scam from scammer SMS. He immediately called Maybank to report the scam case on the same day, and the customer service ask him don't worry and don't have to pay for the credit card money, but this investigate process will takes up 65 days. After 2 months received report mention that was my dad fault and he must pay the full amount with interest, CS said no need to pay but now charge with interest and tell us that the interest cannot be wave, so ridiculous! This was happen to UOB bank credit card as well but UOB deducted the scam amount 7 days. DON'T recommend to take Maybank card. Daylight robbery!

I am legal international student, the Perak branch didn't accept to open banking account for me although I reside in perak state and ask me go to KL, there are many restrictions on foreigners in this country. The xenophobia spread over there.
Thay have MAE product, and accept from few certain countries only ... concern to attract elite like daughters of diplomatics only! Shame on them.

Maybank2u has the worst customer support service ever! The hotline is 24 hours, however, they never pick up any call. I have tried to on hold for almost 40 mins, nobody pick up the call. If you want to offer customer support service that ghosted your clients, why offer it at the first place? Such a waste of time and effort from clients who are looking for solutions/help from your end!!!

Like a 3rd world bank, very slow and inefficient. Maybank app also buggy and design very stupid, not reliable.

nothing bad but nothing special relaying on established popularity rather than being competitive

I was in Auckland when I got my Maybank infinite Visa card cancelled to avoid unauthorised transaction. Maybank credit card customer service officer called me. A replacement card was quickly done and couriered to me at Auckland. As my Handphone had no global roaming facility, its staff had to call me many times until I could use the replacement card with a temporary PIN. Luckily Maybank credit card works on Apple Pay. So I can still freely use my Maybank card in Auckland. I was so impressed with Maybank credit card customer service staff. They were so efficient, extraordinary, friendly and helpful. Only Maybank credit card customer service will give this special service of calling its customers in overseas. They called Auckland and chatted with me at least six times until the replacement card was issued and activated.

The new maybank app MAE is always down. It says connection error even though i can easily use my CIMB app. Such a disappointment

Every time my credit card is up for renewal, they send it to an address I haven't lived at for years. Every time, I ask them to change it, but with no success. Last year, they outdid themselves. Again, they tried to deliver it to an address I don't live at anymore. Usually, after the delivery to the wrong address fails, I can request to pick up the card at my local branch, but even this was too much for them to handle. It took 16 calls to customer service and sending numerous documents via email just to receive a response asking me to zip the documents. After a long six months of back and forth, I still don't have the card. Bravo!

Slow and like shi how the hell the system still slow? Its 2023, when it comes to take our money, you can do as fast as flash. You should throw away your website and your business go down straight to hell fcker

Very very bad. 9 out of 10 times the website service is not available and have to try another time. This is very bad for a financial service provider. Can definitely do much much better as a local bank leader. The MAE app is also not user friendly and need way more improvement to be in par with international standard. Consider to change bank even just use for 2 months.

Maybank indonesia....They lost a lot of usd I transferred as they classify as a passive recipient. Their customer care is useless and constantly sending computer generated responses that are generic and mean nothing.
I sent them all my documents, account numbers everything of the transaction. They at first did not know about it as they are passive. Suddenly it was resolved, saying the money was returned on the same day it was sent. Seems odd considering they didn't know about it a week after it was sent. So it 2 weeks after they "sent the money back to sender". But the money isn't there. I've been waiting for my money for nearly 2 weeks now and nothing. They haven't sent me any documentation that the money was returned . Yet they had all the info that it was received. This bank is poor and I do not recommend them at all. Ontop of it all customer care is useless as I keep having to talk to a different person/ai bot.

see the reply below for yourself. the sky may fall on us when you reply to me. may take up to 65 working days

14:15 (1 minute ago)
to me

Dear Sir/Madam,

Thank you for your email.

Kindly be assured that we will commence an inquiry into your dispute case which may take up to 65 working days and we will be in touch with you should we require further information.

Our Dispute Officers will contact you directly on the status of your case via the contact details provided in the Dispute Form.

For further enquiries, please do not hesitate to contact our Maybank Group Customer Care at 1-300-88-6688 (Malaysia), 03-7844 3696 (overseas) or email us at

Thank you.

Yours sincerely,
Dispute Management Team,
Maybank

My experience for the past 2 weeks with Puan Noraini of the Ampang Point branch of Maybank has been fantastic. I had the best service from the wonderful lady and she solved my problem in such a calm and collected.She was very understanding, and very patient. I wish all banks had such wonderful and patient staff like Puan Noraini. Keep it up Puan Noraini!. You are an asset to the Malayan Banking branch at Ampang Point. Best experienced ever and I hope the bank realizes what an asset she is to your bank. I would never change my bank despite the other banks trying to woo us to open accounts with them. Why would I want to trade in for their service when I have the best near me. She never ignored my calls and was so calm I could just trust she would do her best to get my account in order. It was the best I could ask for. I hope due recognition will be given to this fantastic lady. Staff like this are hard to come by. Please appreciate this staff of yours. This is what makes customers like me come back to your bank. Without a doubt I am going to tell my friends to open their accounts with this bank.

Only ansur from monday and friday no between weekend so change that and i fix the review

The wrost banking experience,in advance banking technology era still work like 1940, for small small things they need 14 - 30 days time,For me it's shocked to see for a small bank statement and account opening they make tired and annoying.

Service very bad and slow
Not helpful and takes long time to respond
When sending for example new credit card, they give no notice that’s it’s on the way so it will be send return

This app is alright, it's reasonable but could be improved, I'd give them props that most of the time it works well but could be a lot better, cheers!

So complex to use. sometimes not working well. need many improvement.