Mazda Reviews 401

Used their aftercare after an accident. Waited an eternity for their chosen garage to fix my car which involved me travelling miles out of my way. Within days of my door being fixed parts were already falling off. Still not fixed!

I bought a new mazda cx5 2.2sky active diesel. There is a fault for vacuum pump premature failure recall raised by Mazda and no communication from mazda relating to this fault sent to me. Had to send for Mazda to check and report. while I was communicating with Mazda UK I was told by recall department and 1 person from customer services that this recall had not been done even though my chassis number was within the effected vehicles then I had someone else from mazda customer services say it had been in 2020 with a software update. Faulty part cannot be repaired with a software update it has to be replaced. I took this further with Mazda and Mazda assistance stated in an email that the recall was completed on 18th October 2018 and was now out of warranty and consumer rights so mazda will not repair or contribute to a good will gesture. Who is telling the truth at mazda the 2 people who said this was not done on a recall or the 2 who said it had been done but gave different dates of completion? But more concerning is widely reported and with video evidence of this is the exhaust camshaft is faulty wears putting iron filings into the oil which then blocks the vacuum pump. When I submitted this fact to mazda uk there response was to deny knowledge of this fault and refused to comment is this the reason they will not furnish me with a copy of the report done by Mazda Halifax. I loved my mazda so glad I did buy another new one as Mazda can say that they don't know of faults and continue to sell vehicles with defective substandard parts and won't do anything about it. You can't tell me that mazda owners haven't taken their vehicles to mazda dealers with these faults and the dealership doesn't report the faults to mazda uk. My opinion now MAZDA ARE DISHONEST ROUGE TRADERS

I have to deal with the most miserable, unfriendly and uncooperative staff who work there every time I go in, as though everything is such a huge inconvenience to them and I should feel privileged to have to sit and wait for them grace my presence.

Absolutely shocking service from Eden Mazda Basingstoke on the first service on a CX-60. Booked in for a ‘while you wait’ 10,000 mile service at 11am. Approved by the lease company at 11.15am. Four hours later I’m still waiting as the car has ‘failed’ on two updates. Third attempt has 30 minutes left to run.
Staff have been poor in their communication with them only informing me of the vehicle progress once I had been here over three hours, at that stage I was given the dubious update of “it won’t be much longer”. Any other updates I have had to search out staff to ask.
Whilst the lease company is paying for the service, I will never be revisiting for anything else, I’d rather find another Mazda dealership!
Eventually the vehicle was returned to me over five hours after I arrived.

What they won't tell you if purchasing a Mazda. If it is a 2.2litre diesel Skyactive. They have major flaws in the Carbon build up. I took a service plan out to avoid any unexpected costs which are tailored to my vehicle. However it appears it is a case by case basis. They tried charging me £1313 for a full carbon clean and never allowed any discretion. Please lookup reviews on these engines before you buy, as it would appear every 10k miles you do, you should be doing this said carbon clean, especially when driving around town, city. I will have this posted on everywhere possible to make sure no one else makes the same mistake. Please please please. Avoid this garage/brand. My solicitor is now on the case as this is a known problem when sold and they do nothing to protect you from it.

Mazda insurance was an awful experience. I paid in full only to billed a week later for another £99 so l cancelled and they charged me another £25- beware!

Bought an MX 30 electric was promised a 2k cashback within 90 days of purchase as part of the deal on mobility as advertised well 90 days has been and gone I'm moved from 1 dept to another to be told oh its being paid within the next 10 days then the next 10 working days if you do t want to pY it admit it stand I can then hand the crappy car back to you as you have advertised it under false pretences MX24ZRY

Recently purchased (04/09/24) my second CX5 from FRF. The service given by the Sales Ex. Rhydian Williams was second to none. The transaction was seamless and made the experience enjoyable. As for FRF Mazda, I always received excellent service in respect of the purchase and maintenance of my previous vehicle and can expect the same, in the future.

Mazda insurance was an awful experience. I paid in full only to billed a week later for another £99 so l cancelled and they charged me another £25- beware!

car under warranty but has been charged for the issue.

I regret to say that my experience with the 2015 Mazda CX-5 2.2 diesel has been far from satisfactory. This vehicle, which should have been a reliable and enjoyable driving experience, has instead been plagued by a series of significant issues that have caused me considerable financial and emotional distress (this is not just me - join the Mazda CX-5 Owners Club UK on Facebook and see for yourself).

One of the most glaring problems is the poor-quality design of the injector seals. This design flaw has led to fuel leaking into the oil tank—a critical issue that results in severe engine damage. The repair costs for this problem are exorbitant, often amounting to thousands of pounds. Unfortunately, I had to take out a loan just to cover these unexpected expenses, a situation that no car owner should have to face. It’s baffling and frustrating that Mazda, a brand that claims is supposedly known for its engineering prowess, could design a car with such a severe and costly defect.

Additionally, the wing mirror motor issue is another well-known problem with this model. The motor frequently gets stuck, leading to inconvenience and frustration, particularly when trying to adjust the mirrors for optimal visibility. This is a design flaw that undermines the overall driving experience.

Mazda’s customer service has done little to alleviate these problems. When I reached out for assistance, my offer of goodwill was rejected outright by James Bayford, who responded with the laughable remark, “Encountering difficulties at any stage in the vehicle’s life is not expected.” This statement is especially infuriating given that the car’s design flaws have led to such serious issues. It’s disheartening to see Mazda dismiss legitimate concerns so flippantly, especially when the problems stem from their own design oversights.

The Diesel Particulate Filter (DPF) on this model is also problematic. It’s prone to clogging, which can cause the car to stop functioning altogether. This issue not only affects performance but also adds to the ongoing maintenance headaches and potential repair costs.

In conclusion, Mazda’s customer service, represented by individuals like James Bayford, and the brand’s overall lack of empathy and understanding, have been deeply disappointing. Their response to significant issues with their vehicles suggests a disregard for customer satisfaction and a reluctance to take responsibility for known problems. My experience with the 2015 Mazda CX-5 2.2 diesel has been a costly and frustrating ordeal, and it is a stark reminder of how crucial it is for manufacturers to address and rectify design flaws and offer genuine support to their customers. Something which James Bayford (Customer Relations Manager) and Mazda clearly do not seem to be bothered about (spend five minutes reading the other reviews on this page and you’ll understand).

DO NOT buy from this company. There is a reason their trust pilot rating is SO low. Terrible cars, terrible customer service. Shame on you and thanks for nothing.

I don’t know why there are so many negative reviews, we have been using Mazda Stourbridge for almost 10 years, purchasing Mazda 2, 3, 6 and now CX5. All purchases have been excellent and staff have been so helpful. Mazda is a top brand!

Genuinely awesome service at Mazda Plymouth. The team was top notch as they made getting myself a new car so easy. My new Mazda is incredible! Thanks to Mazda Plymouth.

AVOID AT ALL COSTS!!!

Roadside assistant staff are rude and Mazda do not repair a car, but return it to you saying it is fully fixed - cannot even be driven off of the recovery vehicle!

They are happy to leave a female stranded at a service station, in the middle of the night, in a car that does not lock.

Three weeks without a vehicle and staff lie and hang up the phone on you.

If you are thinking of purchasing a Mazda, think again.

Preston: After my experience, I will never purchase a Mazda again, their fault my pain. Genuinely understand why so many negative reviews, still out of pocket. Not one positive point I can make.

Service package is a trap, if you close it they will not refund you for twenty eight days and charge to £30 for the privilege of waiting......

It's time for the 6th annual service of my MX5 and I have just received a message with the headline 'It's time for my Annual Spa Day!' purporting to come from my car as the next line is 'It's me, XX123XXX. I don't know why I said that because everyone calls me Reg.' I have spent a lifetime in senior roles in large marketing organisations, as well as my own business and this must be the most patronising and infantile marketing message ever. Needless to say I will sever my relationship with this Mazda dealer as the vehicle is out of warranty and have my service and MOT carried out by a local garage which avoids gimmicks from overpaid marketing departments and just gets on with the job.

Coventry Mazda ,

It’s a shame they can’t accurately describe vehicles on their forecourt, it would have saved me paying a deposit spending 2.5 hours of my weekend . I went in good faith trusting what I thought was a reputable brand , only to be let down by the incompetent salesman.

4 months ago break liquid light was flashing. Went to Mazda Millcars and they charged me

3 months later happened again and they said it is under warranty and not charged but I have paid fir 10 days loan car (they haven’t advise for rental car and claim from warranty etc..)

They done servicing as well I have paid more than £1000 i have used 1 month for loan car etc…

They done servicing and 2 weeks later oil change due light come out..

They are only saying sorry come and we will reset. For 1 hou investigation they charge £160 but they haven’t sorted out problems and they are wasting my time. When it is my fault I am paying when their fault they don’t pay…

I have in the past been the happy and satisfied owner of 2 quality used Mazdas purchased from North West Mazda dealerships. The first was the 6 in Mazda Red on a 19 plate and the second a CX5 also in Mazda Red on a 20 plate both purchased from Mazda dealerships in the North West as i live in the North West. I never once had any issues with them apart from the 6 needed stronger wing mirror motors which was happily done under warranty. Then after having a couple of Kias i decided that i would once again go back with Mazda and so started hunting for the Mazda 3 Saloon in Mazda Red from a Mazda dealership. The only one i could find was in Grimsby nearly 200 miles away in Nunns mazda. I looked at the photos on line blowing the photos up and giving them a really good scan. It looked perfect and as it was an approved used Mazda on a 20 plate it came with 12 months Mazda Warranty and so i rang them to ask questions about it and was told that it was bought new from them by a lady who was a good customer of theirs and it was serviced by them and had its mot with them. I paid the deposit and as I've always trusted Mazda dealerships i said i would get the train down which would take nearly 4 hours and would buy it. As it was 4 hours travel to them i booked a hotel. They said that when i arrived at Grimsby Station they would be waiting to pick me up in my new car and then i could drive it back to the dealership. When i arrived there was my nice Red Mazda except there was a scratch down the side of the rear passenger door and when i pointed it out to their salesman he simply said what did i expect from a used car? Because i had travelled so far and i was tired i asked if he would knock something off the price so that i could have the scratch buffed out but he flatly refused. As i was still at the train station i told him that i wouldn't therefore be buying the car and would be getting the next train home. He jumped into the car and as he passed me he was laughing out loud so that i could hear him. I went to buy my train ticket home but was told that the line had faults and so trains were suspended. With this and also because I'd paid to stay in a hotel i decided to ring the dealership and tell them I'd changed my mind and would have the car and that i would pay someone to buff the scratch out. I had also paid the dealership to apply their own paint protection as I've always had paint protection applied to cars I've purchased. I bought the car and went back to the hotel. I left the following morning 12th march for the 200 miles journey but when i reached my home the paint protection application had smeared from front to back. I rang the dealership and their response was well it hasn't happened before instead of oh dear we'll pay to have it sorted for you by your local Valeting company. I was asked by them to get in touch with the supplier of their paint protection to which they also said well mine was the only car this had happened to and that the dealership that they supplied to had never complained about anything like this before. So once again i rang the dealership. They begrudgingly paid me back the money i had paid them for the paint protection. I still needed the smeared paint protection cleaning off and so i once again rang their supplier who also begrudgingly said they would get in touch with a Valeting company local to me to reapply their solution. The Valeting company rang me and when he came round he informed me that they had offered him £30 to clean and reapply the solution to which he replied don't waste his time by offering such a pitiful payment so they agreed to pay his going rate. The Valeter informed me that he had never ever heard of this brand of solution and after reading the ingredients said it's absolute rubbish. He also informed me that he had been in touch with the people from the dealership who had applied the solution to my car and that they had informed him that they hadn't had the time to apply the base coat before applying the top finish coat and so that was the reason for the smearing as it had nothing to key onto. I ended up putting a further £300 towards having my car Ceramic coated. Surely this was the last of the bad news i would have going forward with this car. Nothing would be further from the truth. I've had new wing mirror motors but thankfully covered under warranty but the latest problem was 2 weeks ago when my car broke down and was showing multiple faults. When the recovery turned up he checked the battery and also hooked the car up to the diagnostic machine. He printed off a slip that showed the battery should be showing 335 amp which was healthy but it was actually showing 665 amp which was off the scale. Today i took the car to my local Mazda dealer and after hooking it up to their Diagnostic machine at the cost of £149 and a new battery totalling £380. Nunns mazda of Grimsby have refused to help with this cost. Avoid Nunns mazda Grimsby!!!