I planned to return items which was arranged without issue . Then after some discussions with my husband we decided to keep the items. This was all changed with fast communication and helpful assist... See more
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When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately... See more
Company replied
Great service, lovely looking furniture that looks like it will last a long time. We had a small hiccup with delivery days but this was sorted quickly and efficiently.
Company replied
5 days later than advised, very well packaged and comfortable height for dining and relaxing. Would have been 5+ without the delays. NB delivery advised 9 am to 5pm! Actually came 2 pm.
Company replied
Company details
Written by the company
Maze Living is the lifestyle brand from Maze Outdoor Furniture. For years Maze has been the driving force behind outdoor rattan furniture as a supplier and wholesaler to some of Britain’s biggest brands. Maze Living is a brand that allows Maze products to be sold directly to the customers that love the brand - giving them access to the largest levels of stock in the UK. Maze Living is an online-only endeavour which along with offering the latest products, includes news and articles authored by the country’s best known experts in garden landscaping and exterior design.
Maze Living, #1 Trusted Supplier Of Maze Rattan Furniture
Written by the company
- We believe in providing the best quality furniture, alongside the best in customer service
Contact info
1 Boundary Road, CB9 7YH, Haverhill, United Kingdom
- 01440 710673
- www.mazeliving.co.uk
4.0
Great
10K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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I placed a large order that included 4…
I placed a large order that included 4 complete outdoor chair/table sets for a new home renovation. I ensured the order was placed in time for "delivery by 8h July". I was also careful to only order in stock items that showed this delivery timeline.
Today is the 8th so I call to try and get an update - 45 minute wait. Tried the online chat and they tell me it's only just gone to the courier and may be 10 more days. That's not the agreement on which the order was placed, I feel Maze lied to me to get the order and have let me and my family down.
Our weekend plans are now ruined as our guests won't have any tables or chairs. Disaster.
Update: Delivery is now scheduled for later this week - over 7 days later than promised when ordering. Last week I had a team of 20 trades on site that could help assemble so did not book installation services, but now just myself and large garden party this weekend. Another weekend of ruined plans because of this company. Tried to call to see if there's anything they can do, but they also lie about their opening hours - website says phone from 7:30am but when calling it says closed until 9am.
July 8, 2026
Unprompted review
Reply from Mazeliving
Hello Tim,
Thank you for taking the time to update your review.
I'm very sorry that your order was not delivered within the timeframe you were expecting and that this has impacted your plans. I completely understand how disappointing this must be, especially after ordering in advance and ensuring the items were showing as in stock.
I'd also like to apologise for the confusion regarding our phone opening hours. While our phone lines are open from 9:00am, our Customer Service team are available from 7:30am responding to emails to ensure customers receive replies as early as possible.
I appreciate your frustration and sincerely apologise for the inconvenience this delay has caused. We hope your order arrives as scheduled, and if there is anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
Maze Living
The quality of product is great but....
The quality of product is great, unfortunately aftersales care could be improved. After a longer than expected delivery lead time, which we were never kept up-to-date about, we were short delivered a bench cushion. Four and a half weeks later we're still waiting for it. Got very excited today when a cushion turned up only for it to be the wrong one! C'mon Maze don't let your wonderful product down with rubbish aftercare
July 8, 2026
Unprompted review
Reply from Mazeliving
Hello Martin,
Thank you for taking the time to share your feedback. We're delighted to hear that you're pleased with the quality of your furniture, but we're very sorry to hear about the issues you've experienced with your delivery and aftersales support.
We sincerely apologise that your bench cushion was missing and that you then received the wrong replacement after such a long wait. This is not the level of service we aim to provide.
Please could you contact us with your order details so we can investigate this further and get the correct cushion sent to you as quickly as possible? We'd really like the opportunity to put this right for you.
Kind regards,
Maze Living
Ordered my furniture in March to beat…
Ordered my furniture in March to beat the summer delivery. Still waiting on delivery which I believe went to courier on Friday 29th June this is now 8th July and don’t even have a delivery date yet
Difficult to communicate don’t answer emails promptly and I have done around 4hours wait time on phones at various times
I certainly hope the furniture is worth this. Also paid £250 delivery to Aberdeen as it seems to be in Highlands and Islands
Update I now have my furniture only delivered 22/7/26 so at the time maze responded they had not resolved my problem. I have now been emailing regarding so kind of compensation for all the failed communication but the last two emails I have sent over the last week are quite simply being ignored and obviously not willing to communicate any more
The furniture is fantastic but the company do not deserve your business
June 29, 2026
Reply from Mazeliving
Hello, Ishbel
I believe that my colleague has managed to get this resolved for you with the couriers. If you need any further help, please feel free to reach out to my colleague he will be happy to help you further.
Thank you
Maze Living
Great product, far to difficult to get answers when things go wrong
On delivery only the base of the parasol I ordered was on the vehicle, I was told by the driver that was the only thing they had to deliver for me. I attempted to contact Maze by phone and was met by a "we are extremely busy wait time is currently 45 minutes" I tried the live chat on there website and was greeted with "please hold whilst we connect you to one of our team" I waited 15 minutes and gave up. I emailed on the 30/7 I got an email back saying it can take up to 3 days for a response. After a few more attempts over the next couple of days I managed to get through to someone on the phone after about a 10 minute wait. The issue was resolved on that call. I did receive a response from my email 4 days later, the response was I will have top speak to the transport company and come back to you, I did email back to say don't bother now I have managed to resolve over the phone. I wouldn't order from Maze again based on my experience, the product is great however when things go wrong it's all a bit of a shambles so I wouldn't risk that happening again.
June 29, 2026
Reply from Mazeliving
Hello Mark,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your delivery and the difficulty you experienced trying to get in touch with us. We understand how frustrating this must have been, especially when you were left without your full order.
While we're pleased that the issue was resolved over the phone, we're sorry that our email response came too late to be of help. This is not the level of service we aim to provide, and we appreciate your honest feedback as it helps us identify where we need to improve.
We're glad to hear you're happy with the product itself, but we're sorry that your overall experience has left you feeling this way. Thank you again for your feedback, and we hope we'll have the opportunity to restore your confidence in Maze Living in the future.
Kind regards,
Maze Living
Despite initial attention to resolve a…
Despite initial attention to resolve a fault with our outdoor kitchen over 10 weeks later I still have no idea that the new parts required have even been ordered. Little communication in between following me complying with their request that i provide a good trustpilot review following initial verbal promises to resolve quickly. This was my 4th Maze purchase and likely last due to being continuely let down. Sorted and paid for resolution myself rather than miss the entire summer waiting on Maze promises to materislise. Dont give a review before full resolution of your issue. They should be ashamed.
July 7, 2026
Unprompted review
Reply from Mazeliving
Hello Peter,
Thank you for taking the time to share your feedback. I am sincerely sorry that your experience has left you feeling this way, particularly as a returning customer.
We had been in the process of arranging the replacement parts needed to resolve the issue, and we believe we would have been able to bring this to a satisfactory conclusion. However, we completely understand why, after such a long wait, you chose to arrange and pay for the repair yourself rather than risk missing the summer.
I apologise for the delays and the lack of communication throughout the process. This is not the level of service we strive to provide, and your feedback has been taken on board as we work to improve.
Please accept our sincere apologies once again, and thank you for your previous custom.
Kind regards,
Maze Living
Really helpful customer service
Really helpful customer service. I placed an order and accidentally ordered an incorrect (but similar) set, I realised quickly, and they sorted it out very promptly.
July 7, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to help resolve your order issue quickly and efficiently. Mistakes can happen, and we're pleased we could make the changes needed to ensure you received the correct set. We hope you enjoy your new furniture.
Kind regards,
Maze Living
Fantastic aftercare
Fantastic aftercare from Reece and Billy
We had to replace our Lazy Susan due to our parasol being blown over by a sudden gust of wind which smashed the glass.
Contacted Reece who has kindly replaced the lazy Susan.
So very appreciative
July 6, 2026
Unprompted review
Reply from Mazeliving
Hello Lucy,
Thank you for sharing your experience with us. We're so pleased to hear that Reece and Billy were able to provide fantastic aftercare and support you with your replacement Lazy Susan. We'll be sure to pass on your kind words to them both. It's wonderful to know that their help made a difference, and we truly appreciate your continued support.
Kind regards,
Maze Living
Awful delivery service and little communication
Still have not had any confirmation about when I will receive my delivery. Estimated delivery was 30th June. Now 6th July and can’t get hold of the delivery company and have left countless messages. Can’t comment on the product as yet. I needed delivery today for a house rental.
July 6, 2026
Reply from Mazeliving
Hello,
We're sorry to hear about your experience and appreciate how frustrating this must have been, particularly given the delivery was for a house rental.
Having reviewed your order, I can see that our delivery partner made two attempts to contact you to arrange delivery but was unfortunately unable to reach you. We then requested that they make further contact and, if they were still unable to get through by phone, that they send you an email to arrange a suitable delivery date.
If you are still awaiting contact, please get in touch with us directly and we'll be happy to assist in getting your delivery booked as quickly as possible.
Kind regards,
Maze Living
Charlotte was helpful in responding to…
Charlotte was helpful in responding to my chat query. She gave me a prompt and clear answer.
Great service.
July 6, 2026
Unprompted review
Reply from Mazeliving
Hello Kevin,
Thank you for your lovely feedback. It's great to hear that Charlotte was able to provide a prompt and clear response to your chat enquiry. We're delighted you had such a positive experience, and we'll be sure to share your kind comments with her.
Kind regards,
Maze Living
Charlotte resolved my query quickly
Charlotte resolved my query quickly. Very helpful.
July 6, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your kind review. We're so pleased to hear that Charlotte was able to resolve your query quickly and provide the helpful service you deserved. We'll make sure your feedback is shared with her. We hope to welcome you back to Maze Living again soon.
Kind regards,
Maze Living
Outdoor Furniture Cover
The wrong furniture cover was sent even though the package information was correct. Charlotte online chat was most helpful and had not problem issuing a full refund.
July 6, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your feedback. We're sorry to hear that the incorrect cover was sent, but we're pleased that Charlotte was able to assist you quickly and arrange a full refund without any fuss. We'll be sure to pass on your kind words to her.
We appreciate your understanding and hope we can welcome you back to Maze Living again in the future.
Kind regards,
Maze Living
nice product and good communication
Great catalogue of garden furniture. Please with aspects of all
June 26, 2026
Reply from Mazeliving
Hello Alan,
Thank you for your feedback. We're delighted to hear that you enjoyed browsing our range of garden furniture and found plenty of options to suit your needs. It's great to know you were pleased with the different aspects of our collection.
We hope you enjoy your new furniture and thank you for choosing Maze Living.
Kind regards,
Maze Living
Excellent Customer Service
Excellent Customer Service - just a little difficult to contact via phone.
July 6, 2026
Unprompted review
Reply from Mazeliving
Hello,
Thank you for your feedback. We're really pleased to hear that you received excellent customer service from our team. We appreciate your comments regarding getting through to us by phone and understand how important it is to be able to speak with someone when you need support.
Thank you for your patience and for sharing your experience with us.
Kind regards,
Maze Living
Why I never put a 5 is because you say…
Why I never put a 5 is because you say what date to expect delivery and it’s never on time
June 23, 2026
Reply from Mazeliving
Hello,
Thank you for sharing your feedback. We're pleased to hear that you chose Maze Living, but we're sorry that your delivery experience has not met your expectations. We understand how frustrating it can be when an expected delivery date changes, and we appreciate your patience.
We're continually working to improve our delivery communication and reliability. Thank you for taking the time to let us know where we can do better, and we hope you enjoy your furniture.
Kind regards,
Maze Living
Billy the customer service agent was…
Billy the customer service agent was excellent. Really helped and understood my issue, and rectified this is the best way he could.
Billy's patience with me was excellent and can not be faulted.
It is because of Billy I will continue buying Maze products.
July 2, 2026
Unprompted review
Reply from Mazeliving
Hello Nege,
Thank you for your wonderful review. We're delighted to hear that Billy provided such excellent support and took the time to understand and resolve your issue. We'll be sure to pass on your kind words to him, as we know he'll really appreciate the recognition. It's fantastic to know his service has given you the confidence to continue shopping with Maze Living.
Kind regards,
Maze Living
Reply from Mazeliving
Hello Karen,
Thank you for your review. We're so pleased to hear that you're happy with the quality of your parasol and that it arrived as promised. It's also great to know you found it to be good value for money. We hope you enjoy it throughout the season.
Kind regards,
Maze Living
Robust
Robust, well made, lovely wood. Good instructions and the main parts all numbered for ease. The top is very heavy and really needs two to lift into place. The drawers need a good few opening/closing sessions to loosen up on the rails.
Advice: erect where you want it placed as it is very heavy once fully erected (note to self - listen to the wife!).
June 17, 2026
Reply from Mazeliving
Thank you for taking the time to share such a detailed review. We're delighted to hear you're pleased with the quality and craftsmanship of your furniture, and that you found the instructions and numbered parts helpful during assembly. We also appreciate your practical advice for future customers. We hope you enjoy your new furniture for many years to come.
Kind regards,
Maze Living
Got the text about time very late night…
Got the text about time very late night before meaning we couldn’t plan our day
But then a phone call saying they wanted to deliver before the delivery window
I was out and had to dash home but got back too late
CTV has the evidence
There were two and one was a girl
They didn’t lift anything just rolled the boxes!
Furniture is ok but part assembly a bit annoying when your paying £2300
June 26, 2026
Reply from Mazeliving
Hello Trevor,
Thank you for taking the time to share your feedback. We're pleased to hear that you are happy with the furniture, but we're sorry that the delivery experience and assembly requirements did not meet your expectations.
We have reviewed the details of your order and can see that the delivery date was selected by you through our delivery booking system. We also offer a Platinum Delivery Service for customers who would prefer their furniture to be delivered with additional assistance, including assembly, however this service was not selected with your order.
We appreciate your comments regarding the delivery communication and understand your frustration with the timing of the updates. Your feedback has been noted and will be shared with the relevant teams as we continue to improve the overall customer experience.
We hope you enjoy your new furniture.
Kind regards,
Maze Living
I still don't have delivery of my sofa…
I still don't have delivery of my sofa and chairs due beginning of June: Scheduled delivery didn't turn up not even a phone call. Impossible to get through to customer service at least 30 minute wait. Emails unanswered - really disappointed just hoping it arrives in next few days
June 26, 2026
Reply from Mazeliving
Hello Emma.
We're very sorry for the disappointment caused by the delay to your delivery and the difficulty you've experienced contacting us. We understand how frustrating this has been.
Since your review, we've been in touch and can confirm that your delivery date has now been booked. As an apology for the inconvenience caused, we have also refunded your delivery charge.
Thank you for your patience, and we hope you enjoy your new furniture once it arrives.
Kind regards,
Maze Living
Slow going
The ordering process and the delivery process was smooth and professional.
The time taken to import the goods was very poor with multiple delays.
Taking payment in advance when the goods were clearly not ready to ship was poor and an experience I do not intend to repeat.
June 22, 2026
Reply from Mazeliving
Hello Michael,
Thank you for taking the time to share your feedback. We're pleased to hear that you found both the ordering and delivery process smooth and professional.
We're very sorry, however, that the delays to your order and the lack of timely availability left you disappointed. We also understand your concerns regarding payment being taken well in advance of dispatch and appreciate you highlighting this. Your comments are valuable and will be shared with the relevant teams as we continue to improve our customer experience.
We appreciate your honest feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
Maze Living
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