Mazeliving Reviews 

Product damaged but no response even after more than 2 weeks now

Great experience, very prompt delivery service and the people who delivered were very friendly.

Very helpful sales person in the showroom, good deal and quick delivery , excellent overall

Excellent customer service from Jasmine. Not only is the furniture lovely, but when two small separate issues occurred with our large order, Jasmine provided a swift and helpful resolution on each occasion.

One of our chairs arrived damaged but the customer service team helped us to get this resolved promptly.

Dave and Jack were superb. On time, friendly and provided great instructions on our new barbecue set up.

One piece of feedback for the company would be to provide them with more information on what job they are going into. The lack of lifting equipment was also a concern. These units are not light !

My outdoor fabric furniture tore and Maze confirmed it was covered by the warranty. That was a year ago. Over 40 emails later, two restocks of the furniture set in question and two failed deliveries because the delivery company never received the items, I have completely lost hope that they will ever resolve this. So disappointing.

Had a great service from Maze. Yes delivery was a little delayed but the furniture is perfect and when I had an issue (entirely of my own making) Will in customer services was brilliant in sorting my problem.

Our first time buying from this company & the last.The table was cracked but the delivery drivers wouldnt take it back we had to wait for a replacement which the delivery drivers could not fit as the legs were damaged .we are now left with 2 tables damaged & still waiting for it all to go back.
A shambles from start to finish . You can not get through to customer services you are waiting at least 45 minutes to talk to any one

Avoid this company at all costs!!!
Absolutely shocking customer service. I ordered my furniture back in April to be told delivery would be latest 9th July on the April order email. This was the last direct communication I had from them and I still do not have my furniture. I have chased numerous times to find out where it is having to hold on the phone for over an hour. I was told on the phone by Poppy there was a delay and it is booked to arrive in the warehouse on 29th July. I have waited over an hour on the phone and chased by email today to get some kind of confirmation as to whether it is actually in the UK and nothing from them. The phone hold ran out and my emails have not been answered. I still have no idea when my furniture will actually arrive, how am I supposed to plan to be in when I don’t even know when or if its going to come. No trust or faith in this company.
Its absolutely shocking customer service!!

Absolutely awful experience from start to finish. I paid £2,700 for a garden dining set in June and, months later, the issue is still not resolved. I received two cracked tables, yet I'm still waiting for a refund and a proper resolution.

Customer service has been appalling. They rarely answer the telephone, and when they do, you're promised call-backs that never happen. Emails regularly go unanswered for over a week, meaning I've had to constantly chase for updates.

The replacement delivery was a disaster – the drivers weren't even aware they were supposed to collect the original broken table, and when the second table was also found to be cracked, they smashed it apart with a hammer on my brand-new porcelain patio, leaving me to clean up the mess myself.

I'm still left with a broken table in my garden, no usable dining table, and months of unnecessary stress. I would not recommend Maze Living based on my experience.

Quality is awful and the units has already warped.

I paid for assemble and rubbish take away which the guys who delivered refused to do. I ended up doing it all myself and getting rid of the rubbish myself. I expect a full refund for this service which I did not receive. I have not even been contacted by your company to rectify this issue.

Second set of furniture we have brought from Maze. We love it - long lasting decent quality and looks fabulous. Delivery guys went above and beyond taking down some steps to get the the garden. Easy to put together.

Quick delivery and extremely high quality product, very pleased

I've had such a great expereince from Maze. Yes the goods took a few weeks longer to arrive than they expected but after what Trump has been doing with the shipping lanes, I'm not surprised. The goods arrived, and they are absolutely fantastic! The quality and depth of cushions are so comfortable. Will in customer support/sales was brilliant at keeping me informed and helping me through everything. I have recommended them to all my friends who love the garden set. So pleased. Its nice to be able to write something really positive for a great British company!!
Thanks to you all at MazeLiving.

Ordered a Pergola on 9th April and paid in full. Estimated delivery was 25th June, due to part of the order not being available. Paid for a bolt down service, Fitters arrived late on 1st July, then stated that they had never fitted a pergola like this one before, and also stated that they were only allowed 6 hours to do the job and then they would have to leave. After constructing the Pergola, they partially bolted it down and informed my partner that someone would have to come back to complete the job as the base they were fitting it to had a run off. Waited two weeks for a follow up call to re-schedule the work, heard nothing apart from "your order has been delivered". I'm left with a partially bolted down pergola and sliding panels sitting in boxes in my garage. Contacted the company who informed me that the fitters will not be returning to finish the job, since the run off is more than 30mm which apparently is outside of "tolerance".... At no point during the installation did the fitters state that it was not possible to complete the job. We were told that completion would be re-scheduled. If the run off was so much out of tolerance, the fitters should have informed us up front before even building the pergola. As it stands now, we have an unfinished and likely unsafe pergola partially bolted down, one storm and there's a risk that it may blow over and cause damage. Currently pending an update from the company to either receive a full refund and remove the pergola so that I can order from a different retailer, or for them to come and rectify/finish installation and make the pergola safe.

To coordinate with my existing brown rattan garden furniture, I ordered an 8 seater rectangular table with ice bucket in brown rattan. I received an 8 seater rectangular table with a missing ice bucket in grey rattan. I phoned and was told I would be sent an email address for photos. This address did not arrive. I requested the address through the contact form with no reply. I then emailed with photos the email on the website for returns and complaints to complain and request a refund and return. There has been no reply. The table, in its original packaging, has been taking up a large amount of room in my garage for the last seven days. In the absence of any customer care whatsoever from this company, I am now considering other means of redress.

Great furniture and delivery service

Very happy all furniture has arrived now.
Also refunded the delivery fee.
The manager was helpful.