Extremely happy with the service. Booking was easy and was made to feel welcome when bringing the car in. They told me exactly what would be done to the car and an estimated time for completion. All... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was h... See more
It was a pleasure dealing with MB Brent Park. Adam the sales rep was very knowledgeable, professional and helpful, attentive but not over zealous. He guided me to make the right decision regarding th... See more
I had a great experience with MB Brent Park. Haydar was extremely professional, honest, and helpful throughout the entire process. He made selling my car easy and stress-free, handled everything smoot... See more
4.4
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Trusted car park
October 18, 2026
Had a great experience thanks to Mahdi
Had a great experience thanks to Mahdi. Really happy with the car and would definitely recommend
October 15, 2026
Great customer service
The guys were very helpful we are very happy with our new car
Thank you
October 6, 2026
Great customer service and quality cars…
Great customer service and quality cars at the ready! Haydar was extremely helpful and took care of me from start to finish! Nothing but 10/10 from these guys and they are helpful every step of the way. Very honest and fully inform you on everything! I had a small issue but Haydar made sure all was resolved super fast. Very grateful. All the best.
October 3, 2026
MB brent park
The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was happy to address any concerns or questions. I didn't feel rushed to make a decision and felt comfortable throughout. I'm very happy with my needed upgrade and would come back for future cars. Thank you!
September 21, 2026
Very profesional,helpful and fast…
Very profesional,helpful and fast service.
Very recommended Mr Haydar.
Thank you!
Thomas
September 19, 2026
Great customer service
Great customer service, did everything they said. Communication 👌 Happy polite and pleasant staff.
Reasonably priced. Easy transaction.
Would recommend.
September 16, 2026
Excellent service from start to finish
Excellent service from start to finish. Specially Haydar he was very helpful and very professional. Would recommend
September 6, 2026
Absolute Con artists
Absolute Con artists! Told i woudl be getting 2 keys but only got 1 when picking up the car and nothing but issues with it. Do not use these cowboys!
August 1, 2026
Unprompted review
It was good overall.
It was good overall.
Couple of niggles sorted by the company.
Would be nice if there was a little wiggle room in the price.
Overall good car
August 7, 2026
Second vehicle purchased from MB
Second vehicle purchased from MB
always polite,patient and professional
August 10, 2026
Everything was very professional…
Everything was very professional from start to finish. Knowledgeable sales team, would recommend and purchase from here again. Thanks to Yaser for helping me out.
August 2, 2026
DO NOT GIVE THIS COMPANY A PENNY!!
DO NOT GIVE THIS COMPANY A PENNY!!
Please make sure you go see the car in person before giving them a penny!
I was sent a video of "ALL of the cars imperfections" which they had hidden damage from me!! I paid a deposit expecting to purchase the car with the deposit stating only refundable if the car isn't as described.
No surprise what I'm going to say, the car WAS NOT as described. I respectfully asked for my deposit back due to this and pointing out all that was missed.
They don't deal with it whilst you are there so they can refuse even though they had misled you!
I am not a happy customer so wanted to make sure others don't get caught by them! They don't like this so have been responding to the reviews with LIES.
I simply asked for my deposit to be returned and we could all move on!
After wasting my time and journey they continue to cause me hassle, shocking!!!
July 17, 2026
Unprompted review
WILL LIE ABOUT CARS IMPERFECTIONS THEN KEEP YOUR DEPOSIT
PLEASE READ WHOLE REVIEW!!
They have responded with LIES. At no point did I ask for money off as they state their prices are fixed.
At no point did I threatened with bad reviews.
Needing to lie to justify themselves!
All I asked for was my refund of deposit due to the damaged car, how much is that to ask!!!!
I was sent a video of "all the cars imperfections" and after this asked for a £500 deposit to hold the car. I turned up to purchase the vehicle and there was atleast £2000 worth of damage on the vehicle which I wasn't told about.
The deposit is non refundable unless the car isn't as described. The car clearly wasn't as subscribed and they are REFUSING to give my deposit back.
Will be taking them to small claims court. BE CAREFUL, misleading company and miss important damage!!!
Their response is this age related damage, crack screens and scratched exterior but they forget they sent a video pointing our other exterior marks. Just somehow forgot to show all the damage and screen cracks? Didn't disclose all damage and now refuses to give my deposit back!!!
Absolutely shocking company
I was sent a video of "all the cars imperfections" and after this asked for a £500 deposit to hold the car. I turned up to purchase the vehicle and there was atleast £2000 worth of damage on the vehicle which I wasn't told about.
The deposit is non refundable unless the car isn't as described. The car clearly wasn't as described and they are REFUSING to give my deposit back.
Will be taking them to small claims court. BE CAREFUL, misleading company and miss important damage!!!
Their response is this age related damage, crack screens and scratched exterior but they forget they sent a video pointing our other exterior marks. Just somehow forgot to show all the damage and screen cracks? Didn't disclose all damage and now refuses to give my deposit back!!!
Absolutely shocking company
July 18, 2026
Unprompted review
Reply from MB Brent Park
Dear Craig,
Thank you for taking the time to leave your feedback. We are disappointed to read your review, as we believe it does not accurately reflect the events surrounding your purchase.
From your initial enquiry, we were transparent and responsive throughout the process. We answered your questions in detail, provided multiple videos of the vehicle, and took the time to highlight its condition, including any imperfections we identified. As this was a 2019 vehicle taken in part exchange, we made it clear that it was not a brand-new car and would display age-related wear consistent with its age and mileage.
Prior to accepting your £500 reservation fee, we clearly explained that it was non-refundable and represented a firm commitment to purchase the vehicle. You confirmed that you understood and accepted these terms before making payment. As requested, we immediately removed the vehicle from our website and all advertising platforms, declining interest from other prospective buyers while it was reserved for you.
When you arrived to collect the vehicle, you requested a £2,000 reduction in the agreed purchase price based on items that had already been disclosed or were consistent with normal age-related wear. When we politely declined to renegotiate the agreed price, you chose not to proceed with the purchase and demanded the return of your reservation fee. During this conversation, you also stated that if the fee was not refunded, you would leave negative reviews across multiple platforms.
We always strive to be open, honest and transparent with every customer, and we are confident that our correspondence and the videos provided demonstrate this. We remain satisfied that the vehicle was accurately represented and that the reservation fee was handled in accordance with the terms agreed before payment.
As you have indicated that you intend to pursue this matter through the courts, we feel it would be inappropriate to discuss it further in a public forum. We will, of course, respond fully through the appropriate legal process should that become necessary.
Kind regards,
Customer Service Team
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