MB&G Insurance Reviews 

I was requested to submit a claim for scratches on a car and to get the work done as I was under time pressure to sell. I submitted the invoice as requested and was then asked to get the company to produce another invoice breaking down cost for each panel. Once submitted they stated my original photographs were not sufficient to honour the claim. Phoned and emailed multiple times and fobbed off each time. Feels like a con. I would not use them again. It would have been cheaper and less hassle to repair the scratches than pay for their insurance. I am still waiting to discuss this with their management who always seem to be in meetings.

I am writing to express my concern regarding my claim for the OAK Furnitureland purchase, which was accepted in March and April 2026. Despite this, I did not receive any information about the replacement order until I tried call MB&G multiple times. The replacement items were finally delivered on 7 August 2026, but one item was missing. OFL advised that they delivered everything included in the order.

Following this, the MB&G agent informed me that the matter would be investigated and that I would receive an update within one to two weeks. We are now approaching the end of the third week, yet I have still not received any communication or progress update.

This has been a disappointing experience, and it has left me questioning the value of purchasing insurance for furniture in the future.

While the customer service agents I spoke with were polite and helpful, the overall process has been extremely poor and has caused significant inconvenience.

Would definitely recommend, cheap insurance and helpful assistant called Jess who was very pleasant and professional

The service from Jess was excellent.
Very friendly and efficient.
Very easy to extend my policy.

We were very disappointed with the experience with our motorhome warranty. When we made the claim we discovered that the policy did not cover the full costs of the breakdown, there was no cover for diagnostics costs and the labour costs were limited, leaving me the decision to pay the bill myself.
We looked into the claim process, and decided to pay for the repairs ourselves, including the diagnostics, as it simply wasn't worth the hassle given the amount that wouldn't be covered. However, as the claim was rejected, the company would not make any contribution towards the vehicle recovery costs.
The warranty provided far less cover than expected and would advise anyone considering this type of warranty to fully understand exactly what is and isn't covered before purchasing.

This company are absolute COYBOYS ! Missold insurance by Lloyd motor group and when it came to claiming they used every tactic to avoid paying out !
AVOID AVOID AVOID !!!!
I will never spend a penny with Lloyd’s motor group again

Jessica was very helpful throughout the process and explained everything clearly,
I would not have known about this type of insurance if she had not called.
Please keep up the good work Jessica you are a star.

Having severely damaged our Eriba caravan while on holiday in France we needed to make a significant claim and work through specialist repairers. Throughout the complex process of our claim Luke Armstrong of MB&G was prompt, positive, attentive and considerate. HIs support and service were simply excellent, and I am very grateful for that.

This insurance company own Xcover. Well got cover through the retail store Wayfair for furniture. Made a claim. They sent an inspector from Emmiera group to inspect the furniture damage by my pets. The guy came around and was speaking to me he ask how I told him it’s the cats jumping on the furniture with their claws out leaving holes in my furniture took photos saw the cats told me the next action and how they mend certain fabric. That was two months ago I contacted Emmiera group to find what’s happening and the next day I got a decline email stating wear and tear. So I have contacted xcover concerning the issue and pet damage is covered through my policy. So all I want is a copy of the report and a final response letter so I can contact the ombudsman. It’s laughable wear and tear the furniture looks new it’s just the holes the cat claws have made. I love the fight with these corporations. They’re pick the wrong guy to say wear and tear. They will do anything to not pay out thank god for the ombudsman. Update 11/08/26 the company MB&G insurance has stated that my review is for another company yes xcover which you can contact MB&G Insurance (who partners with or manages specific warranties/policies alongside platforms like XCover) using the following email addresses depending on your needs. Also let’s see how long it’s going to take for them to reply to my complaint if it’s eight weeks but they are interested with my review. Just be professional it’s all going to end up on the ombudsman’s desk…

Lauren explained everything very well making the decision a no brainier.

I have been trying to get the motor replaced in my Oak furniture Land recliner chair since March. Engineer came out straight away who authorised the replacement part but I am still waiting for the part to be delivered. Every email sent gets the same unhelpful response and they are refusing to replace the settee despite it not being fit for purpose. Don't waste your time or money, shop else where.

Your representative Jessica made the whole process of renewing very easy to do over the phone with her excellent telephone manner

LAUREN HOLDEN has a excellent telephone manner easy to listen to (as I'm hard at hearing) she explained the gold policy well and then passed me to the claims department excellent again.

All explained well, the set up of the policy was easy

Luke was very helpful during the stressful time of dealing with the claim process. All done on line and accepted by mb&g without any issue. Caravan now being repaired as good as new.

Speaking to the team reassured me on everything I need to know.the ladies name was Lauren holdon.

Lauren was outstanding, great customer experience and she didnt quit trying to reach me, Gap insurance and Life insurance are probably the best insurances to have.

⭐☆☆☆☆

Poor claims experience. I would not recommend MB&G GAP Insurance.

My GAP claim has now been ongoing for over a month, and the level of communication and delay has been completely unacceptable.

Throughout the claim I have repeatedly been asked for documents and evidence that I have already provided, including photographs of both keys and a police letter. Every time I submit what is requested, another delay follows instead of any meaningful progress.

The market value of my vehicle (£21,740) has already been reviewed and confirmed. My motor insurer, Allianz, has settled the claim, and I have supplied the settlement details exactly as requested. Despite this, MB&G have continued to delay the process.

I was then told that because of the value of the claim it had been referred to management for review, with a timescale of up to five working days. Those five working days have now passed. After chasing for an update, I was simply told that a follow up email would be sent. Nothing has happened.

As a customer who has paid for this policy, I expected support when I actually needed to make a claim. Instead, I have spent over a month chasing updates, resubmitting information and waiting without any clear explanation.

Insurance is meant to provide peace of mind, not create additional stress at an already difficult time after losing a vehicle.

I sincerely hope MB&G resolve this claim promptly, but based on my experience so far, I cannot recommend them. If you are considering GAP insurance, make sure you understand how the claims process works before purchasing.

I am still waiting for my payout in which 1 month has now passed.

UPDATE: Thank you for finally approving my claim, i have updated the rating accordingly which i feel is fair.

Would give lower if possible, l have been trying to get my recliner chair fixed since March 2026, Claim made under furniture warranty provided by this Company . New motor required, told part would take up to 12 weeks to arrive as would be ordered by furniture Company , no stocks held in this Country, Complaint about poor service made, Response to complaint , this not their problem. Passes from pillar to post between furniture retailer , insurance Company and Service Company, Still no resolution,

Excellent customer service, Sandra Williams patiently explained the policy I was looking at to me, and wasn't pushy. I am happy to recommend this company, and in particular, Sandra!