Well, I treated this claim with a certain amount of trepidation because insurance claoms do not have a good reputation. Despite this the experience was good. Apparently I had valued the caravan on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was very smooth and I received the payment very quickly. However, I was very upset with the payment and what the insurance actually paid out. Their policy and guidelines around labour work... See more
Company replied
MB&G renewal executive Lauren Holden was very patient when dealing with me. She had to call me multiple times as unfortunately every time she called I was out involved with other matters and couldn't... See more
Company replied
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... See more
Company replied
Company details
Written by the company
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contact info
United Kingdom
- www.mbginsurance.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from MB&G Insurance
Hello Samantha,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
Really happy with the explanation and…
Really happy with the explanation and excellent customer service from Lauren today, really appreciated.
May 15, 2026
Unprompted review
Reply from MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Had a lovely lady sort me out with…
Had a lovely lady sort me out with protection and went over and beyond thankyou so much
May 14, 2026
Unprompted review
Reply from MB&G Insurance
Hello Judith,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Reply from MB&G Insurance
Hello Paul,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
great service from answering calls to…
great service from answering calls to giving info.
very helpful in all departments
May 11, 2026
Unprompted review
Reply from MB&G Insurance
Hello Sajeed,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If you remember the name of the staff member you'd like to thank, please let us know!
Thanks again, MB&G
Unhappy with outcome
We are very unhappy with MB&G insurance, they only covered us for our Caravan loss, they will not cover contents and also they would not help with trying to get losses back from bookings and storage, for a none fault claim I have worked out our loss was £7k
When I complained they basically did not care and told us to go the financial ombudsman
May 14, 2026
Unprompted review
Reply from MB&G Insurance
Hello Daryl,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
I have waited 11 weeks to hear back…
I have waited 11 weeks to hear back from a visit to my home where my sofa was inspected. I chased them up myself and was told that the sofa can not be in direct sunlight but if i scored it with a knife i could have claimed. Shocking customer service
May 13, 2026
Unprompted review
Reply from MB&G Insurance
Hello Aaron,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Quick and easy to set up
Quick and easy to set up, covered from the get go. Great cover. Lauren was really helpful and efficient from sending the initial email, phone call received within minutes and all signed up straight away.
May 13, 2026
Unprompted review
Reply from MB&G Insurance
Hello Chelsea,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Happy customer
The claim form was really easy to use and the whole claim experience was much better than I’ve experienced elsewhere. My claim handler was patient and done a good job and I was happy with how fast it was handled
May 1, 2026
Unprompted review
Reply from MB&G Insurance
Hello Fred,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If you remember the name of the claims handler you'd like to thank, please let us know!
Thanks again, MB&G
Sandra Williams was excellent went into…
Sandra Williams was excellent went into detail on all aspects of the insurance.She went through everything slowly and made sure I understood everything great asset to your company
May 12, 2026
Unprompted review
Reply from MB&G Insurance
Hello Paul,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Sandra.
Kind regards, MB&G
Absolute nightmare going back and forth…
Absolute nightmare going back and forth requesting documentation that had already been sent initially.
Then was told claim would be finalised in 5 days , had no update for them to then accuse me of sending the wrong report to them. (They added a different customers report to my email which i had not sent and had evidence of this)
Not the first gap insurance i used and wont ever be using these lot again.
Complete inconvenience and headache from the start.
February 11, 2026
Unprompted review
Reply from MB&G Insurance
Hello Farzana,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Total waste of money
Took caravan cover with insurd only to find out they are a broker and MB&G are the insurance company. I payed the extra to cover my awning when I tried to make a claim as it was damaged only to find out that nothing is coved for awnings.
This is what is covered for caravan awnings
Loss or damage as a result of Accidental Damage, fire, lightning, explosion, earthquake, theft or attempted theft, malicious acts or vandalism, storm or flood (excluding awnings)”
April 7, 2026
Unprompted review
Reply from MB&G Insurance
Hello David,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Lauren was very courteous and…
Lauren was very courteous and telephoned me at a more convenient time where I was able to set up my gap insurance. Everything was explained to me in a friendly no pressure way.
May 5, 2026
Unprompted review
Reply from MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Rang up and was sorted in minutes with…
Rang up and was sorted in minutes with everything explained to me by Jess. Customer service was spot on
May 5, 2026
Unprompted review
Reply from MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
the information provided was very clear…
the information provided was very clear and helpful.
May 5, 2026
Unprompted review
Reply from MB&G Insurance
Hello Ravneet,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Great claims handler, strange claim adjustment
Out claim handler Like Armstrong was very professional and quick to.deal with our claim. Like another recent review we also were told that we had under valued our caravan, and they reduced our claim amount because of that! We insured the caravan for the amount that we paid for it, and that is being honest. Had we insured it for more that is being dishonest, but then your happy to.pay out more....strange! The vast majority of our claim was.for items stolen, or destroyed, not damage to.the caravan, so why make a deduction because of the actual caravan value???!! Also.the claim form.is so frustrating, as it does not let you go.onto the next page until you fill.out everything on that page. Why can we not be allowed to pursue all the pages first, so we know exactly what to.put together ready to fill.out each page??? Having said this Like was very good and the whole process only took 4 days!!! Well done.
May 1, 2026
Unprompted review
Reply from MB&G Insurance
Hello Bernie,
Thank you for your feedback. We're glad to hear Luke provided a professional and efficient service.
We’re sorry for your concerns regarding the valuation. Settlements are based on policy terms and the assessed value at the time of the claim, which can differ from the original purchase price.
We also appreciate your comments on the claims form and will share these with our team.
Please contact CVT@mbginsurance.com with your policy number and any further details so we can help review this for you.
Kind regards,
MB&G
Good warranty
Have a warranty with this company for well over a year, easy renewal, easy claims when required.
Thanks to Neil for setting up the policy.
May 1, 2026
Unprompted review
Reply from MB&G Insurance
Hello Joshua,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Great experience
I’d not heard of MB&G before I made my claim but they were fantastic.
At every step my claim handler kept me informed. It was quick and easy.
April 24, 2026
Unprompted review
Reply from MB&G Insurance
Hello Amanda,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Jess was absolutely amazing
Jess was absolutely amazing. Changed over my policy in less than 10 minutes. Gave all the relevant information and step up and new direct debt. Shes great her job! Speak to jess if you need any help
April 30, 2026
Unprompted review
Reply from MB&G Insurance
Hello Luke,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
The worst company i,ve ever dealt with.
This insurance company will insure you knowing your motor home will not be covered , after trying to make a claim you then find out that the gold cover means if your motor home is over 10 years old nothing is covered, but the sales team wont tell you this but are happy to take your money for nothing, they are a total waste of money.
They dont deserve even 1 star.
Nick O'Donnell
April 30, 2026
Unprompted review
Reply from MB&G Insurance
Hello Nicholas,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
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