Mbito Reviews 

205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, noting their quick and efficient responses to queries and willingness to assist. Many people appreciate the product's user-friendly nature, finding it easy to use and effective for enabling various car features and desired customizations. However, some customers also noted limitations with the product, such as certain features not working as expected, compatibility issues with specific car models, or even receiving defective devices upon arrival. Conversely, a small portion of people felt dissatisfied with the customer support's response times, mentioning delays or a complete lack of follow-up on their inquiries.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction, stating it does... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the world-class and excellent... See more

User experience

Clients share positive opinions on user experience, with many finding the app user-friendly, easy to... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick response times and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast and accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was good. I bought the apple car play integration kit. Had a wee issue but was my fault. Kit was easy to fit. The cables could do with being longer a a nightmare to squeeze into the area behi... See more

Rated 5 out of 5 stars

I had an issue with my login to the Mbito app which meant I could not access or code anything on my Mercedes. I reched out to Mbito support who replied within 24hrs and quickly identified my problem... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

205 reviews

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3.9

All reviews

(205)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I can't fault the MBito OBD device

I can't fault the MBito OBD device. I struggled to find an OBD reader that worked on a Mercedes as well as letting you customise it too. It was well packaged and so easy to use. The first thing I did was to disable the annoying auto start/stop and then a few other features too. The connection between my phone and the device was fast and stable and it is so user friendly. It's a great way to diagnose your car's faults and also customise your car too. The price was very good too. I can highly recommend MBito to anyone with a Mercedes 5*

February 27, 2026
Unprompted review
Rated 2 out of 5 stars

MBito Products

I have bought a MBito products for Mercedes W206 and apparently it is not cover in the list, being a current model which is already 4 years in production, I have wrote an email asking them and their reply is that they are not sure when they will have it out. So I bought a product I can't use. Unless you have a Mercedes more the 5 to 10 years old don't bother buying . Just a waste of money. Please check against the model that can be used before buying.

February 27, 2026
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear that you bought our device for a model that's not supported yet. Please contact our customer support so that we may find an amicable solution. Thank you.

Rated 1 out of 5 stars

I purchased credit and

I purchased credit and, when I tried to activate a feature, surprise: it doesn’t work. I contacted Mbito to resolve the issue; they told me it would take a maximum of one week. Now I’m in the second week, and I sent them an email saying that I’m still waiting for a response, but no one has replied. In my opinion, it’s a scam. I will contact the bank to file a complaint and request my money back.

February 6, 2026
Unprompted review
Mbito logo

Reply from Mbito

I'm sorry to hear that the feature you purchased is not working. And our technical team was investigating your issue; however, due to a national holiday, the weekend was extended to three days, which delayed our response. We got back to you via your inquiry to try to solve your issue as quickly as possible.

Rated 5 out of 5 stars

My MBito device arrived the other day

My MBito device arrived the other day. I’ve been able to use all features for my A200 like it said I could. I can now access car play, deactivating start/stop and so much more. Glad I took the chance on this device as I’ve saved myself £££. Anyone not sure about it don’t be you won’t be disappointed.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Shady Company

It has been over two weeks i've been trying to get in touch with someone at the team for a replacement for my defective product abiding by their warranty. they then told me to send a video of it not working i did that and haven't heard anything since. They kept telling me to make sure the ignition is on and bluetooth / location services are on which i showed them in the video. i've been emailing them every other day with follow ups hoping for a response. this company sucks. and plus, i ordered the pack + 50 credits. they only gave me 30 in my package...

January 28, 2026
Unprompted review
Mbito logo

Reply from Mbito

We sincerely apologize for the frustrating experience you have had over the past two weeks. This is not the level of service we aim to provide, and we fully understand your disappointment.

Please contact us again at ask@mbito.app, and reference this so we can prioritize your case and resolve the issue.

We appreciate your patience and are committed to fixing both matters and restoring your trust in MBito.

Rated 5 out of 5 stars

Disappointment led to happiness. 👍🏼

I precisely bought an MBito dongle to have an Apple CarPlay in my 2018 C63 Estate. It arrived, plugged it on the OBD only to find out it does not apply on my car. I called them out for it, Lukas promptly replied and offered a refund. However, he also proposed a CarPlay “programmed” wiring harness replacement for my head unit at a reasonable price. I went for it, it arrived a few weeks later, and finally installed it last week. Et voila! It worked as promised. I am very happy.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT PRODUCT! A+ Company..

This company is a great company, starting out I had a few problems with the product but the Mbito emailed and helped me get everything to work correctly in my vehicle, grateful for their help A+ Company.

December 3, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're truly sorry to hear about your experience, and we understand your frustration.

2021 GLE 350 is compatible with the MBito device. The "No Features Found" typically occurs when the initial vehicle scan wasn't completed properly.

We've sent you detailed instructions via email on how to perform a complete scan. Once you follow these steps with the ignition on and the dongle properly connected, all available features for your vehicle will appear in the MBito app.

If you continue to experience any issues after following the instructions, please reply to our email or contact us directly, and we'll ensure your device works as intended.

We sincerely apologize for this inconvenience and appreciate your patience.

Rated 5 out of 5 stars

Missing Credit

This morning I received an email with the solution to the problem, which is important to me and I thank you, I am a fair person and for that I have to revise my rating. I also thank you for the extra credit added after the inconvenience caused.

December 3, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're really sorry to hear about your experience, and we completely understand your frustration.

We experienced some logistical issues that caused delays in shipping, and we sincerely apologize for the wait you experienced with your order.

Regarding the 150 credits, you should have received an email from us containing a code to add the credits directly to your account. It's possible this email went to your spam or junk folder. We've now manually added the 150 credits directly to your account.

We're currently experiencing a higher volume of inquiries than usual, which has affected our response times. However, we have now resolved your issue and sent you a confirmation email. Please check your inbox for our message.

We truly value your patience and understanding, and we hope this resolution improves your experience with our product.

Rated 2 out of 5 stars

They dont tell you need to pay a traiff…

They dont tell you need to pay a traiff of 50% to get the items you order. For my 2017 S-class they limited funtions .

November 17, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear about your experience.

Regarding the tariff, we understand this was frustrating. We do disclose in our Shipping and Returns section that, effective August 29, 2025, all packages shipped from Lithuania to the United States are subject to a 15% import tariff due to changes in US customs regulations (elimination of the De Minimis threshold).

Regarding your 2017 S-Class, the available features for each model year are listed at https://www.mbito.app/fitting-models. We understand this may not include all the functions that you were hoping for. Our team is continuously working to expand compatibility and add new features, and we appreciate your patience as we develop our product further.

Thank you for your understanding.

Rated 1 out of 5 stars

It costs to much and doesn't do as…

It costs to much and doesn't do as promised, I asked before buying if it would unlock android auto on my command 5.1 and I was told yes if your firmware is up to date. The device did not unlock it I paid mbcoders 120 euro to unlock android auto without a problem. The mbito still doesn't even detect android auto is on the car don't mind being unlocked. And don't believe there is a customer service that's rubbish to.

October 15, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear that MBito didn't fully meet your expectations.

As we clearly stated before your purchase, Android Auto/CarPlay functionality requires your vehicle to have the latest Command software version installed in the radio. Unfortunately, your radio wasn't updated to the newest version, which is why Android Auto didn't appear initially.

We'd like to clarify that MBito successfully enabled this feature for your model as designed. The additional service you purchased from MBCoders was to update your Command system's firmware to the required version - a separate process from what MBito provides.

Regarding customer service, we sincerely apologize if you felt unsupported. We're always here to help and would have been happy to explain the firmware requirements and guide you through the process. Please don't hesitate to reach out to us directly if you need any further assistance.

We appreciate your understanding and thank you.

Rated 2 out of 5 stars

Disappointed in limited Features

Received my device and 80 credits with excitement after seeing all of the features claimed by the MBito website model checker that my Mercedes GLE350 (167) could do. Once credits were redeemed and the scanner was plugged in and synced to the app my delightful demeanor changed to disappointment. There are about 10 fun features that I can change including blinker timer, air recirculate unlimited, start stop memory, and welcome lights, the others are useless for me like changing the units displayed on my car, as I can do all that from my in car settings menu (standard to metric or reverse) . There are also ZERO service features for example parking brake reset, wiper service mode, trans re learn etc, that I would have expected. My handheld Creader elite scanner can perform all of these and more as with that I was able to up my speed limiter to 155mph but the MBito cannot do any of that. It can scan and erase dtc’s but that’s it. No live data, no service features and barely any fun coding options to choose from. This was a huge waste of money, with the USA tariffs I had to pay through DHL which came to $40usd after my purchase I spent about $200 on something that is pretty useless in my opinion, after reading the return policy I am not going to return it as I have already activated the credits and used the device, as it states they do not accept devices that have been used. Guess I got fooled and scammed by a fancy website that claims a lot but delivers on very little. Buyer Beware! They also do not show reviews on their website from what I could find which I should have taken as a bad sign.

November 11, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear that MBito didn't fully meet your expectations.

MBito is designed specifically for coding features, which are listed on our fitting models page when you select your vehicle. We understand your disappointment regarding the service functions you were looking for, such as parking brake reset, wiper service mode, and transmission relearn. These service features are not currently available with MBito, as our device focuses on personalization and coding options. However, our team is continuously working to expand MBito's capabilities, and we'll do our best to implement additional features in future updates.

Regarding the tariffs applied to your order, we sincerely apologize for this additional cost. Unfortunately, due to United States customs regulations effective August 29, 2024, the De Minimis threshold (duty-free imports under $800) was eliminated. All packages shipped from Lithuania are now subject to a 15% import tariff calculated on the complete order value. This information is stated on our website, though we understand it may have been overlooked.

We want to clarify our return policy: you are able to return the device and receive a refund within 14 days from the receive date if it didn't meet your expectations, even after activation. We want our customers to be satisfied.

If you'd like to proceed with a return, please contact our customer service team directly, and we'll guide you through the process.

Thank you for your understanding, and we apologize again for any confusion.

Rated 5 out of 5 stars

Finally something for Mercedes cars

Finally something for Mercedes cars.
Easy to use and avoid pay so much money for garages.
Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warning, turn signal extended, rear DRL light on with front one, AMG menu, check faults codes and delete them, CarPlay but unfortunately on my car is impossible.
It’s a great tool!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product ; so easy to use

Great product for analyzing issues on your Mercedes.
Also unlocks really nice features.
So easy to use !
And ........ great customer support !

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Work only with only with very new models.

Work only with very new car models if your vehicle is from before 2020, I strongly recommend saving your money.
I purchased this device for my 2018 GLS to enable CarPlay, but unfortunately, it doesn’t work, even though their website lists it as a supported model.
When you contact their support, they simply tell you to “read the description” (only for eligible radio head units with up-to-date software inside). This is misleading, as the website never clearly states that the product only works with newer models. Instead, they keep the information vague instead of specifying the minimum software version required.
After contacting customer support again, they finally confirmed that my model is not supported.

October 16, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear that you weren't able to enable CarPlay on your vehicle.

We want to mention that in the feature description, it is stated that this feature is *only for eligible radio head units with up-to-date software inside.

It's possible that your COMAND radio is not eligible for this feature. However, please reach out to us at ask@mbito.app or via chat on mbito.app, and we will be happy to help you with the correct information regarding your specific vehicle.

Thank you for your understanding.

Rated 1 out of 5 stars

App doesn’t work, likely scam?

It looks like this company is a SCAM! I received the OBD device, however I cannot login to the app at all, it keeps saying “Unknown Error Occurred”

I tried reaching out to customer service multiple times to no avail.

I have paid for their “mbito credits”…. I lost money…

September 30, 2025
Unprompted review
Mbito logo

Reply from Mbito

We're sorry to hear that you're facing these issues.

There are likely issues with your account, which is why these errors are occurring. Please contact us at ask@mbito.app and we will help you resolve this.

Thank you for your understanding.

Rated 5 out of 5 stars

It works really well

It works really well, but you have to make sure the features are enabled. Customer service was a bit slow, but after some insistence, it was very good.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Happy problem solved

everything stared of ok but when i tried to get Apple car play i was unabel to do so and i had payed £30.63 more to do so on the 9th sep i contacted the support team an they said we will look into the problem still no answer as yet right update we have now got apple play after a little hiccup customer services was on it big thanks to Lukas for being patient with me as i was frustrated but he was brilliant and persevered with me every morning he had responded to my message's

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t fault Vilius at MBito

I can’t fault Vilius at MBito, purchased their MBito OBD device which worked perfectly well, I think I maybe did something wrong and killed my front DRLS from coming on when i unlocked the car, MBito posted a cable to me free of charge which let them connect to my car and they coded my car correctly. 10/10 excellent customer service.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Totally satisfied!!!

initially I have a problem with it but manly because of my stupidity (I did the wrong installation to the wrong model). After that my dashboard go crazy I was desperate and contacted “support “ with very low expectations.
For my surprise they replied very quickly! I explained what was my problem and after couple of hours they come back with solution which worked perfectly on top of that they returned my credit for a mistake which was my!
Very impressive! Totally happy and will use it again!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

MBito for Merc GLE

I bought the MBito ODB after doing some research and previously having the ODBeleven for my VW. The MBito was delivered early and I got a great discount.
The MBito ODB was easy to use, I initially had an issue with applying the upgrade, the MBito team were great, really helpful and sorted my problem really efficiently, was my error in the end not the device.
Definitely recommend.

September 5, 2025
Unprompted review

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