Mbito Reviews 

205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, noting their quick and efficient responses to queries and willingness to assist. Many people appreciate the product's user-friendly nature, finding it easy to use and effective for enabling various car features and desired customizations. However, some customers also noted limitations with the product, such as certain features not working as expected, compatibility issues with specific car models, or even receiving defective devices upon arrival. Conversely, a small portion of people felt dissatisfied with the customer support's response times, mentioning delays or a complete lack of follow-up on their inquiries.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction, stating it does... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the world-class and excellent... See more

User experience

Clients share positive opinions on user experience, with many finding the app user-friendly, easy to... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick response times and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast and accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was good. I bought the apple car play integration kit. Had a wee issue but was my fault. Kit was easy to fit. The cables could do with being longer a a nightmare to squeeze into the area behi... See more

Rated 5 out of 5 stars

I had an issue with my login to the Mbito app which meant I could not access or code anything on my Mercedes. I reched out to Mbito support who replied within 24hrs and quickly identified my problem... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

205 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(205)

95 reviews in the last 12 months

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Rated 4 out of 5 stars

LIKE THE FEATURES I INSTALLED

LIKE THE FEATURES I INSTALLED, GETTING THE MBITO GADGET WAS COMPLICATED, A LOT OF ISSUES AND ALSO HAD TO MAKE ADDITIONAL PAYMENTS OF TAXES EVEN THOUGH I CHOSE THE MOST EXPENSIVE CARRIER.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Totally useless

Totally useless. I have a new GLC - 1 month old.
MBito works only in the demo mode.
On the real connection nothing is available...

March 22, 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Viktor,

I'm sorry that your MBito experience isn't going as planned. 😔

We're trying our best to introduce wider model support, add new features, and improve existing ones. Please note that you always have the choice to see available features for your model via our "Fitting Models" page.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 1 out of 5 stars

FALSE and LIES

FALSE! They don’t have the “hidden features” they claim to have on the website! Utter waste of money!
Says my car would unlock Apple CarPlay, well it doesn’t! Stupid product!

March 17, 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Mike,

I'm sorry that your MBito experience didn't go as planned. 😔

We'd like to find an amicable solution with you directly. Please contact our support, and we'll get back to you shortly.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 1 out of 5 stars

Doesn't even scan properly

I purchased the MBito product to run diagnostics on my
2013 W204 C63, as their website claims it scans all Mercedes models from the mid-2000s to current. Upon receiving the device, I scanned my vehicle, which had two obvious faults already displayed on the dash-one for coolant and another for brake pad wear. These should be simple codes to detect, but the device failed to pick up either fault.
I reached out to their so-called support team, who repeatedly asked if I had checked the ESP and ENGINE modules, despite me clearly stating I had, even providing screenshots. They continued to ask the same irrelevant questions, talking in circles, with no real help offered.
Despite multiple screenshots and explanations from my side, they couldn't resolve the issue.
MBito is falsely advertising their product's capabilities.
When I requested a refund, they told me to ship it back at my own expense as they don't provide return labels.
Avoid this company-they clearly don't care about their customers and seem to have no clue what they're doing

September 13, 2024
Unprompted review
Mbito logo

Reply from Mbito

Hello, Kamal,

We're sorry to hear that you had such an experience with our device.

We understand your frustration, as our device is still relatively new. At that time, our device was not yet fully optimized, which may have caused the compatibility issues you encountered. However, our development team is continuously working to improve the MBito device and bring more new features.

Recently, we released an update that addresses the diagnostic issue for models like yours.

We hope this information is helpful, and we appreciate your understanding.

Kind regards,

Lukas || MBito Team

Rated 5 out of 5 stars

Mbito

Mbito – The Best Tool for Mercedes Coding ⭐⭐⭐⭐⭐

As a huge automotive enthusiast and a passionate Mercedes fan, I always believed that Mercedes was one of the most locked-down brands when it comes to modifications and customizations. Unlike other brands like VW and BMW, where I could easily tweak and adjust many features, Mercedes always seemed like an impossible challenge.

Mbito is by far the most complete solution that provides access to all essential and most attractive coding options – and all that for a price that is an absolute bargain compared to what you get. I say this as someone with years of experience in ECU coding and various diagnostic tools. Without a doubt, Mbito is the best tool for Mercedes, period.

Another huge advantage is the community support. Lukas, with whom I’ve communicated countless times, has always been up to the task. He clarified every doubt, helped me fix mistakes I made myself, and left an outstanding impression overall.

I’m truly grateful to the Mbito team and everyone working on this project for giving Mercedes owners something this special. If I could, I’d give it ten stars. I’m not exaggerating!

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

They charge credits fees underhandedly. Avoid buying

So I ordered this device hoping to do a few adjustments to my slightly older Mercedes GLE. I received the device after a few days after paying a substantial amount for it along with Customs Duties. When I plugged it in it needed extra credits to be purchased when making pretty much any change. This was coming up to more than the cost of the device itself. If this was clearly indicated at time of purchase I wouldn't have minded. However, for this to be done afterwards was a little underhanded, I feel. I tried messaging to customer support and I got no response. Save your money. These guys are con artists.

March 1, 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Sameer,

We're sorry to hear that you had such an experience. 😔

Additional charges, such as customs duties, are applied depending on the recipient's country, particularly when purchasing from non-European countries. Some of our more advanced features require credits, which come at a fraction of the cost compared to what you'd pay at the dealership. This helps us continue improving and providing the best value for you.

We hope this explanation helps, and we appreciate your understanding.

Kind regards,

Lukas || MBito Team

Rated 1 out of 5 stars

The company is not reacting on emails

The company is not reacting on emails. My mbibo has been send 2 weeks ago and still not delivered! DPD says that only Mbito can make a request to search the package but they don’t react on my 2 mail i send them. So the communication is very bad! Maybe if they react later i can modify this review but for now im very disappointed!!! And if they can’t deliver my order they have to give me back my money!!!!! Order number 16322

February 24, 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Yous,

We're truly sorry for the inconvenience caused. 😔

We understand your frustration, and it's likely that your message was either missed or not received due to unforeseen issues.

Please reach out to us at ask@mbito.app, and we’ll be happy to help resolve the situation as quickly as possible.

Thank you for your understanding, and we look forward to sorting this out.

Kind regards,

Lukas || MBito Team

Rated 5 out of 5 stars

Excellent Product and Service

I recently purchased an MBito OBII dongle to customise some of the available options and enable CarPlay on my 2016 e350. The dongle was fairly priced and enabled me to customise options at a reasonable cost (for credits). The head unit on my car required a firmware upgrade to enable CarPlay which was carried out remotely via internet & laptop which did not work at the first attempt (possibly due to my antiquated laptop). At the second attempt using a borrowed laptop all went smoothly and the reflash took well under an hour. Communication was excellent throughout and I can highly recommend this company & their dedicated employees.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great guys .!

Great guys .. back office support 🔝. extremely fruitful and very prompt to react.
😊 Thanks 🙏

January 18, 2025
Unprompted review
Rated 4 out of 5 stars

credits, etc

The information that credits and thus additional costs arise for the individual activations should be stated better and more clearly.I would like to be able to call up individual systems without always reading out all systems.Once I have read all the systems, I have to open each individual system to see whether there is an error or not.
Otherwise the device works perfectly.

January 7, 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Hans,

Thank you for your feedback!

We truly appreciate you sharing your thoughts — your opinion matters, and we're continuously working to improve. We hope to make our device even better in the future!

Your feedback keeps us motivated to enhance the experience and bring even more exciting features to life.

Kind regards,

Lukas || MBito Team

Rated 5 out of 5 stars

Absolutely THE BEST purchase I've ever…

Absolutely THE BEST purchase I've ever made, not only for my car, but in my life and I'm not exaggerating - honest feedback. I'm recommending this product to every single Mercedes owner, no matter if you are just a regular user that want a Carplay or an enthusiast like me, going for every detail (and this is the reason that I chose MBito). These guys are constantly exceeding every single aspect of the featurea and even going beyond the limit - the absolute meaning of customer care, feedback and voice, this is rare!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing device and great service!

Amazing device and great service!

I bought the Mbito device to unlock carplay and some other features. At first it didn't seem to unlock carplay, but with some help of the support i was able to unlock apple carplay on my cla x117!

December 10, 2024
Unprompted review
Rated 2 out of 5 stars

Everything is an extra charge apart…

Everything is an extra charge apart from reading and clearing fault codes which any obd scanner can do

December 1, 2024
Unprompted review
Mbito logo

Reply from Mbito

Hello,

We're sorry to hear that our device didn't meet your expectations.

We offer both free and paid features for you to enjoy. Some of our more advanced features require credits, which come at a fraction of the cost compared to what you'd pay at the dealership. This helps us continue improving and providing the best value for you.

Thanks for understanding!

Kind regards,

Lukas || MBito Team

Rated 5 out of 5 stars

Small but mighty gadget!

I just took delivery of the MBito diagnostics tool and I must say, it’s so clever and easy to use!!! I’m very happy with it and love how simple it is to configure my E Class just how I like it. I give it ⭐️⭐️⭐️⭐️⭐️!!! Since my car was imported to my home country (New Zealand) from Japan, I’ve had a hard time understanding KM/L so having the ability to change it to L/100KM has been a game changer. Also, being able to show how many litres are in the tank is also great! Thanks again so much and I look forward to using it on my other cars!!

November 29, 2024
Unprompted review

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