McAfee Reviews 3,294

Excellent customer service and support I experience on November 7th of 2025 by Marijo, she spent more than hour to sort out my issue with the antivirus I bought it but I wasn't able to download on my computer. Very professional, friendly and patience. Thank you so much for all your support.

Sorry!

I called McAfee and found out the POP up advertisement was not by by McAfee.

It was by other company who wants to sell their products, or just get the payment from me.

Thanks for McAfee for their verification, and I have deleted all browsers and it has stopped POP up!

Thanks for McAfee for their kind guide what to do with the fake website!

********!!!!!!!!!!!

Please stop your POP up advertisement!

I am not interested so please stop your ad.

It really bothers my works, and I can't work due to your ad block my screen.

Please stop or delete your ad at once.

Again, I am not interested so please stop your ad at once.

I have been billed for an account that I did not even know was there. I have never used this product. Comms to cancel this is non-existent. This looks to be standard policy for them

Why do I get at least 3 emails a day everyday telling me my security has expired? Trying to intimidate me into purchasing further cover suggesting the dangers of no cover. I don’t need countless emails to tell me the obvious. Please stop sending these constant run of daily emails.

I did NOT install their chrome extension. I opened chrome and bam it was giving me a virus threat. Like bro, I did NOT install it and how can it even scan from the browser when it's NOT even in my PC installed? It's so suspicious.

DO NOT give this company your credit card details.

McAfee charged me €259.95 for an automatic renewal. When I tried to cancel and get a refund, I found it was impossible to contact a real person.

Their support email addresses are either not valid or are no-reply.

The support "chat bot" is a completely useless, automated loop that doesn't understand billing issues and just sends you back to the same unhelpful FAQ pages.

There is no clear way to call and speak to a human being about a refund unless you are from USA. Number is always busy.

Here is the worst part: After being forced to file a chargeback with Paypal, McAfee is actively fighting my refund request. They are sending documents claiming the charge is valid.

Their own refund policy, which I had to find myself (no thanks to their "support"), clearly states: "If your annual subscription has been automatically renewed, McAfee provides you with a full refund if your request is made within 60 days of being charged."

I requested my refund well within this 60-day period. McAfee is ignoring its own written policy. This is incredibly deceptive. They are counting on you being too frustrated to fight back.

The product itself is incredibly overpriced. Many modern AI-powered analyses and tech reviews confirm that the protection offered is no better than what's already built into modern operating systems for free (like Windows Defender), and other competitors offer better value.

Save your money and your sanity. This company's business model feels like it's based on trapping customers in expensive subscriptions and making it a nightmare to leave.

Horrendous. Pops up all the time, when you need it but in overwhelming number of cases, when you do not need it at all. I don’t recommend installing this antivirus to anyone. The worst part about it is that it blocks all programs and sustainability of the entire os .

on 3rd November 2025 i spoke with April and she helped me with an issue on my subscription and she really was the best person to speak with. Jesus loves you April!! you’re so lovely, well-mannered, attentive, and helpful! i didn’t get her department but she deserves the kudos. girl you know who you are <3

i found a special offer £19.00 but just got my bank statement in fact they took £79.00 total rip off
wont be using these guys again that,s for sure

Avoid at all costs. My subscription was auto-renewed although I am reasonably certain I turned auto-renewal off.

I have been very poorly for several weeks hence missed the renewal notification, and it's impossible to get in touch with them as they just leave you hanging on the phone.

They are constantly trying to sell subscribers additional products, all in all just annoying, and there a plenty of far superior products from other vendors.

This company is quite disgraceful. Nothing works. Not their online support chat, not downloading invoices. Everything is 'hit and miss'. Makes me wonder whether my money is wasted paying for their products, which probably don't work either

Scammers! Please check your accounts to avoid yearly withdrawals from your accounts, without your consent. 109.99 pounds was taken from my account and I never set up a direct debit. My bank and I contacted them and they refused to pay, claiming that I was given the item paid for. Sadly, I never wanted or got what I paid for. Be very careful everyone.

Intrusive pop-ups, and incredibly slow VPN connection that BLOCKS internet connection for several minutes and that CANNOT BE STOPPED while trying to connect and blocking unless by turning off the laptop. I renewed this by mistake, and for the price I am paying it's beyond absurd.

Hi,
I keep getting constant mcafee popups lately. So many that I cannot use my laptop. As soon as I delete them they pop up again immediately. This is pretty crap. I pay for mcafee cover, I wish that I hadn't bothered . W T F is going on.

Bought a protection package, put in the five sets of numbers and it didn't make any difference, complete rip-off !

So rang to renew my subscription and I am still on the phone after nearly two hours how long does it take I have been with you now for a long time and usually I ring I ask for a good price which they normally do and then I renew so 10 minutes max today over 2 hours!!!!
The service was the worst ever and so I will look elsewhere next year I asked for compensation for the hassle and the inconvenience and the time it took so answer was we can’t give you that we will give you an extra month so by now I am losing the will to live so I have renewed but not next year their service which was really good is now terrible

They asked me to send them emails photos and gave me an email address that isn’t even manned

Soon to be an ex customer

Very unhappy and really disappointed

Ruth

Preloaded McAfee on new laptop deleted as soon as laptop set up complete. Now getting emails saying they (McAfee) have checked my internet profile and am in danger all over. Also emails saying I am now protected. No pressure eh? Trying to scare / bully people to buy their bloatware product. Usual dishonest selling practice all over the internet.

I purchased the above installed it. Then got a message I could not install as not enough space on C drive. So I started a chat with them online hoping they would help. How wrong I was the bot kept asking same question, then got someone else who had trouble understanding my problem. What poor customer service.

We are used to hearing warnings about scammers cheating us out of our money. McAfee are one such outfit hiding in plain sight. They have taken four annual payments totalling over £400 despite us having cancelled over four years ago. We have had no correspondence saying they were doing this. They admit we don’t have a service from them but claim they can’t find the payments despite being given the reference numbers from our bank. We can recover the last payment via charge back but will have to go to the FCA to see if they can help with the rest.

I bought the Antivirus Protection for my laptop but it only gives me the option to put it on my phone. Am now trying to cancel my subscription which is IMPOSSIBLE! Why should they be allowed to make it so difficult to cancel your subscription? You can't do it on-line as they say you have to call the help number and then you can't get through on the phone - been on hold for ages already...