McNeela Instruments Reviews 

454
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

It's strange that there's such a disparity between TrustPilot reviews and those on Reddit and other such sites. Those on the latter worried me that I might have made a bad choice. Turns out I didn't... See more

Rated 5 out of 5 stars

I recently purchased the Cygnet Irish Rosewood Flute. WOW, I am so impressed! It is beautifully crafted and came in a very durable, nice case which includes a built-in hydrometer. I live in the U.S... See more

Rated 3 out of 5 stars

I received the Wren in early June. I like what I purchased but find the hand straps poorly designed and a little loose. I can adjust these by pushing the metal points down (it tightens up a half space... See more

Rated 5 out of 5 stars

Bought a concertina because why not? Seriously, though, the purchase was painless. Shipped all the way across the Atlantic to the USA with no problems and came with a free three-month subscription to... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

454 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.6

All reviews

(454)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I simply am head over heels over this…

I simply am head over heels over this McNeela mandolin!!! I have looked for a mandolin for a number of years, and I decided to purchase this one from the McNeela family. I am so thankful for this beautiful and warm rich sounding mandolin!
I have been so enriched by Paraic’s emails with great Irish musicians, and uplifting messages! The inspiration I feel is truly a blessing.
Someday I hope to visit the McNeela music store in Dublin! Until then I’m playing my new mandolin for everyone I know!
Go raibh mile maith agar!
God bless you and your family!
Rhiannon Barton

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

As a Dubliner who grew up down the road from you in Kilbarrack, but now living in New Zealand,I can’t commend too highly the quality and craftsmanship of both the bouzouki and banjo which you have recently delivered. McNeelamusic has been a model customer experience for me, I am happily trying to learn a few tunes .Thanks very much !

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Easy online order with fast delivery. Clear communication from seller. Excellent quality product - we bought wren concertina, which is more than good for an entry level student.
Highly recommend this business and will use it again.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Glad customer

I was searching for a good tin whistle and I found many great options. Also found good prices and the whole transaction was clear to me, something that made a big difference, since I live in another country. Shipment was as expected. I would definitely buy again.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product and helpful service.

I am very happy about my new English Sparrow concertina and about the service from McNeela team.
The sound is great, light, compact and a proper hard case.
When I received the concertina, there were some minor issues due to the transportation by post but the Team is very helpful by assisting me via email to solve the problems.
Many thanks !

January 20, 2025
Unprompted review
Rated 4 out of 5 stars

Nice spoons. One was damaged and replaced.

I ordered two sets of wooden spoons. They are comfortable and easy to play and they sound good - a good value for the price. However, I should note that one set broke upon first use and is being replaced by the seller.

December 25, 2024
Unprompted review
McNeela Instruments logo

Reply from McNeela Instruments

Thank you for your feedback, David, and sincere apologies for the delay in addressing your issue. After investigating, we discovered that your email was mistakenly categorised by Zendesk, our customer service software, because it was a response to our Happy New Year email, so a ticket wasn’t created. We’re now in the process of replying to you and will be sending replacements for your broken spoons. Thank you for bringing this to our attention!

Rated 5 out of 5 stars

McNeela Instruments a Hidden Irish Gem

We purchased a black electric violin and accessories for our daughter as a birthday gift. McNeal Instruments was quick to process and shipping was speedier than I expected. Although to be honest I only live down the road, around the corner and then 3811 miles away, give or take a mile or two. That’s like 🤷10000 kilometers I think. Opening the package unveiled a stylish, futuristic looking gloss black instrument that is impressive enough to display as art as well as sounding excellent when played through our Vox tube amp as well as our acoustic amp. Hearing Stairway to Heaven straight out the case was beautiful. I’m not a violin player but my daughter who is thinks it is excellent from tuners to chin rest loves it. The price point was far better than I thought and I am so glad I didn’t have to use Amazon. I am 98% Irish and two percent Sub-Sahara African and I have immense pride in my Irish roots and was very pleased to have found McNeela Instruments.

December 25, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed with Piano

The piano I bought from this company sounds the same to me on just about every Mode I put it in. I an really sad it doesn't have the 'Organ' mode.

Customer service can do a lot better.

When I contacted customer service, their response was cold, it was as though them replying me was just too much effort.

January 18, 2025
Unprompted review
McNeela Instruments logo

Reply from McNeela Instruments

Hi Uyi Ibironke, Thank you for your feedback. While the piano does have 255 tones, unfortunately, organ isn't one of them. Apologies if our response came across as flippant; after reviewing our communication, your email was interpreted as a question about the organ tone, hence our reply confirming it isn’t included. Moving forward, we’ll list all 255 tones on the product page for clarity. We do offer a 30-day money-back guarantee, so if you’d prefer, please email service@mcneelamusic.com to initiate a return.

Rated 5 out of 5 stars

Bodhrán for my 4 year old son…

Bought a Bodhrán for my 4 year old son who has been watching the Chieftains since he was able to watch. He had been asking for a Bodhrán all year, so looking around McNeela had the best prices and they shipped to Alaska! And was delivered faster from Dublin than most things from the lower 48.The boy has been marching around playing the drum since Christmas. It's nice to be able to keep our traditions alive so far away.

November 23, 2024
Unprompted review
Rated 3 out of 5 stars

The flute is Beautiful

The flute is Beautiful, but very hard to get a consistent tone out of. This was a Christmas gift for my wife who has played a silver flute for 50 years but is frustrated with the playability of this instrument. She needs some very basic suggestions

January 16, 2025
Unprompted review
McNeela Instruments logo

Reply from McNeela Instruments

Hi Jane, We're glad to hear you find the flute beautiful. We understand playing a wooden flute is quite different from a classical flute, that's why we provide free access to Tom Doorley’s complete beginner to advanced flute masterclass series. Your husband should have received an email shortly after the purchase with access details. If you didn’t, please email us at service@mcneelamusic.com from your husbands email address he used to purchase the flute, and we’ll resend the access email. We hope this helps you get the most out of your new flute!

Rated 5 out of 5 stars

Package arrived safely today!

Package arrived safely today after being held up by the Canada Post Strike for 2 months! Fortunately the 2 items I purchased were well packaged. I am delighted with the McNeela low whistle gig bag and the Clarke Sweetone whistle in C. So I will be sending a separate review for each item soon. Thank you McNeela Music!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful knowledge

Wonderful knowledge, fantastic customer service, great prices, and brilliant instruments. Very satisfied with my purchases. We have purchased multiple items from Mcneela.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Super beautiful (Wild) whistle

Super beautiful (Wild) whistle, good craftsmanship for a great price! The Sib is sensitive to saliva and dares to block if you play long and fast! practice, practice, practice!
No problem with the D , C, and A whistle...!great sound !!!!!!!!
thank you !!!
Kind regards , Manfred Delameilleure

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

The McNeela Vituoso violine

The McNeela Vituoso violine is perhaps intended as a great choice for advanced students. As a senior occasionaly playing at various sessions I'm very happy to own it. That makes me to be a much better fidler in all aspects - intonation, rhytm and improvisation with the awesome feeling of beautiful tone as well.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had been looking for an Irish…

I had been looking for an Irish bouzouki for quite some time because I loved both the music and the sound of the instrument but finding anything local was impossible. I started shopping online then and discovered McNeala. Because I am careful I vetted reviews and McNeala kept coming up favorably. Then I found one I could afford that got great reviews. But I really wanted the cedar top. I added my name to a waitlist and had nearly completely forgotten and was on the verge of giving up when I received an email from McNeala letting me know one was available. I was so excited I ordered one the next day. In my excitement, I forgot to add a bag to the order so they had to ship two items. Both arrived in good condition. I love instrument. It seems to have incredibly easy playability. I am a first time bouzouki owner/player and couldn’t be happier. Not to all of this through both the holidays and the political drama going on. Thank you!!

December 25, 2024
Unprompted review

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