McSport Reviews 

692
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and efficient when handling purchases, guiding buyers toward the right equipment, and making the whole interaction pleasant. People often mention that placing orders is smooth, and deliveries or collections arrive quickly with excellent ongoing support throughout the process. Some reviewers were not happy with return processes or experienced communication delays when trying to resolve issues with their purchases. A few customers also noted difficulties getting assistance with shipping costs, or felt stuck with items that did not quite meet their needs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Product

Customers had ambiguous experiences with product, noting the quality and range of offerings are hard to beat.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and efficient staff members who... See more

Order

Reviewers highlight great satisfaction with their order experience, frequently praising helpful staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to refund some equipment because I purchased the wrong thing and dealt with Akshay over the phone. He couldn’t have been more helpful. Extremely pleasant, courteous and efficient. The best cust... See more

Rated 5 out of 5 stars

I had an issue with one of the pedal supports on my recently purchased HiFit spin bike, which I am using for physio following a knee replacement. A call to services resulted in an immediate callback f... See more

Rated 5 out of 5 stars

Ordered few times from McSport. Great contact, good prices and very fast shipment. Always. Once, ordered something by mistake and whole return and swapping process was smooth, hassle free. Highly... See more

Rated 5 out of 5 stars

Had an issue with corrosion on part and outside of warranty. Customer support team were excellent to deal with and were able to provide me with replacement parts within a short period of time and they... See more


Company details

  1. Sports

Written by the company

McSport is Ireland’s leading independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do! With a team of over 70 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(692)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and great service

Recently bought a squat half rack from McSports. Very reasonable price and delighted with the product, delivery
(great packaging) and overall service from them. Had a small issue with one of the J hooks which was too narrow but after calling over to the showroom I received an immediate replacement without any hassle at all. Excellent customer service from anyone I spoke with there. Highly recommend McSports.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Sales

I have bought several items from McSport over the last year and have dealt with Yatin. Yatin is extremely conscientious and very helpful . He always replies immediately and makes an effort to make the process as seamless as possible .

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Got speaking with Yatin for my initial…

Got speaking with Yatin for my initial enquiry and he was most helpful in putting a number of pieces of Exercise Equipnent for our Group for my Order.
Enquired about an order a number of months ago, and followed up when our Group were sanctioned with a Grant.
Had to return a few items and purchased alternative pieces. Swap arrangement agreed and 1st class prompt Courier service for both deliveries.. will definitely deal with McSport for future requirements.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Had to make an amendment to an order at…

Had to make an amendment to an order at the last minute before it shipped. Akshay had my extra item added and invoiced within minutes.
Genuinely the best online shopping experience I’ve had in an extremely long time. Thanks Akshay!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Yatin at McSport was so efficient &…

Yatin at McSport was so efficient & effective to deal with when ordering equipment for my new fitness classes. I appreciated the help and advice I was given & I am so impressed with the speedy delivery! I would highly recommend this top class service & excellent variation of products available at McSport.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service youth group

Ordered large volume of equipment for youth club, dealt with Yatin. So helpful and professional, gave me alternative options within our budget. Very quick responses by phone or email. Pleasure to deal with and very happy to recommend

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Popped into the showroom on Friday and staff were very friendly and helpful. Overall very happy with my experience and will definitely be back!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Home Gym equipment

Was in getting new equipment for my home gym and found everything i needed. The guy Philly that I dealt with was very helpful and knowledgeable in helping me get the most practical equipment for what I needed. I’ll definitely be back in the near future!!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a 24 KG kettlebell and it…

I ordered a 24 KG kettlebell and it came with a crack on the horn due to the fact that DPD dropped it. I contacted Support and UPON 5 minutes!! Literally 5 mins, a new kettlebell was coming my way!

Akshay was an amazing help to me as he resolved the query with lighting speed!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really solid communication and updates…

Really solid communication and updates by Kerri who went out of her way to make the delivery process very easy and speedy resulting in a seamless process.
Regularly checked in with me to organize the best options and full details. Very much appreciated. Nik

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience. Made a mistake in my order and Akshay in customer service worked with the guys onsite to make sure it was updated before it left the feeling.
Big relief. Thanks guys!

May 30, 2025
Unprompted review

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