The reason for the rating is Daniel, our development regional manager. He is responsive and always gets things done. Since he took over he has taken great pride in making sure people are dea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jake Davies, who manages the communal land at Waterhouse Mill has been good to work with. He always listens to any concerns about the maintenance of the communal land and tries to resolve any problem... See more
Company replied
Very fast answer to emails. The points were clarified and allowed me to carry on with my process with no issues. The improvement point is to allow for phone interactions as Meadfleef restricts any c... See more
Company replied
Jake Davis dealt very promptly with an issue with the waste bin on our play area and damage to grass, which we have been asking for in the past with no results. We look forward to seeing the results o... See more
Company replied
Company details
Written by the company
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Contact info
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, United Kingdom
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You signed the covenant
They carry out work that's not requested and expect you to pay without consultation, then quote " it's in the covenant that you have to Sign" or you can't purchase a property
January 5, 2026
Unprompted review
Reply from Meadfleet Ltd
Hi Allan
Thank you for your review, although we are disappointed to hear that you are unhappy with the service that you have received from Meadfleet.
We are unable to find any communication from you under this name, so if you could contact our Customer Care Team, they will be able to look into any works that have been carried out and let you know the reason why they were undertaken.
Meadfleet carry out works to our developments that are required either under health and safety, or that are part of the development that need to be replaced or repaired, as per the maintenance that we are required to carry out. If they do not fall under the remit of the routine maintenance charge, these works will carry a charge for the residents. However, we do obtain a minimum of 3 quotes for w additional works to the development and we will always select the contractor that is most appropriate to carry out the works, taking into account their qualifications, insurance and all round value for money.
So, if you would like to contact our Customer Care Team at Customercare@meadfleet.co.uk, the Team will be happy to look into your concerns.
Take Care
The Meadfleet Team
Had some disappointments in 2025
Had some disappointments in 2025 - remedial work on The Rope Walk is rather ugly...cannot understand colour choice of crack fills. However, lights are working again and I am hoping that we will have some eye-catching growth in our barren areas by the willow tree and the descending steps.
December 18, 2025
Reply from Meadfleet Ltd
Hi Barbara
Thank you so much for taking the time to leave a review for us.
We are sorry that you do not like the repair to the pathway, but we are very conscious of keeping the costs to a manageable level for our customers, and as the bridge on your development had to be rebuilt, rather than replace the whole pathway, the cracks in the path were filled where required.
We do hope that you can understand the decision that was taken on this.
Take Care
The Meadfleet Team
Fantastic service from Jake Davies
Fantastic service from Jake Davies who manages our new build estate. I can see Jake is really committed to his role he went above and beyond. He provided person centred and personalised support to me and my husband, he arranged a very quick, efficient repair to storm damaged boundary fences behind our home and also resolving supported with resolving minor parking issues. I'm really glad we have a great site manager for our area, our estate is clean, maintenance is great and our experience with Jake is he has definitely exceeded expectations. Merry Christmas to Jake and his team, Thank You 🎄
December 22, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Mrs K
Thank you so much for taking the time to leave such a great review for Jake, your Regional Manager. We agree wholeheartedly that Jake is dedicated and loves what he does for our residents.
He will be really pleased with such great feedback and we will ensure that the contractors are informed also.
Have a lovely Christmas and take care!
The Meadfleet Team
A fabulous supporting partner
Meadfleet have been absolutely amazing at supporting Garden House Hospice Care. They took the time to come visit us a few times, were kind enough to share their advice and offer support to enhance our gardens. Their horticulture experience is second to none and the kindness they have shown in supporting us with a grant of £750 …. Only to be doubled in our Big Give campaign will live on for a long time. Thank you Grace David and Lucy. Forever grateful
December 19, 2025
Reply from Meadfleet Ltd
Hi Kulijit
Thank you so much for your fantastic review!
We will ensure that your feedback is passed on to everyone here at Meadfleet, and we would like to say it was our pleasure to support Garden House Hospice!
Take Care
The Meadfleet Team
Excellent customer service/liaison…
Excellent customer service/liaison regarding sorting out the area opposite our house ie planting of strip bed and tidying of wild flower area. Particular thanks to Taylor McCard, Emlyn Craven, Richard and Kian.
December 16, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Everton1
Thank you for taking the time to leave a review for the service that you received from our Customer Care Team, our Operations Manager and of course, the contractors for your development.
We will ensure that your great comments are passed on to all involved, we really do appreciate your support.
Take Care
The Meadfleet Team
I have recently been dealing with…
I have recently been dealing with Natalie Whittaker of the legal team who has been extremely prompt and responsive to deal with.
December 18, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Gemma
Thank you for your review, it is great to hear that you were happy with the service that was provided to you by Natalie in our Legal Team.
She will really appreciate your great comments, as do we all here at Meadfleet.
Take Care
The Meadfleet Team
Credit where it is due
Credit where it is due, Meadfleet responded quickly to my review and offered to look into my concerns. I contacted them and this has now been resolved.
Thank you.
December 18, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Laura
Thank you so much for your review, your support is really appreciated.
It is great to hear that you were happy with the service that was provided to you.
Take Care
The Meadfleet Team
Understanding my invoice
I spoke to Paul Ellis, from Meadfleet, recently about my invoice, as I needed clarification on certain points. He was extremely patient with me - figures are definitely not my forte! - and spent time guiding me through each item. As a consequence of speaking to Paul, I now feel very much reassured and confident about the billing process.
December 10, 2025
Reply from Meadfleet Ltd
Hi Ann
Thank you so much for taking the time to leave a review for Paul in our Accounts Team.
He will really appreciate your kind words as he is always happy to assist in any way that he can.
Take Care
The Meadfleet Team
Resolution and understanding appreciated
I emailed the company with an explanation and sincere request. The company responded with an email of acknowledgement. A second email response that felt human and understanding.
Also for the future Royal Mail would not be the method of communication. Alternative method in place.
December 10, 2025
Reply from Meadfleet Ltd
Hi Rachel
Thank you so much for your review and we are so glad that you were happy with the service that was provided to you.
Your comments and support are really appreciated and all here at Meadfleet really appreciate the feedback that you have left.
Take Care
The Meadfleet Team
Very fast answer to emails.
Very fast answer to emails.
The points were clarified and allowed me to carry on with my process with no issues.
The improvement point is to allow for phone interactions as Meadfleef restricts any contact to email messages. Believe being able to speak over the phone in case needed is very valuable.
December 4, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Mr Agostinho
Thank you so much for taking the time to leave a review for us here at Meadfleet.
It is great to hear that you were really happy with the service that you received and we will ensure that you comments are passed onto the Team.
Whilst we do understand your frustration with the phone interaction, we have found that email is the most effective method of communication, as all parties have a clear and concise record of what is happening in any situation. However, should a phone call be required, if you email in and request a call back, we are more than happy to do this for you.
Take Care
The Meadfleet Team
We recently completed our remortgage
We recently completed our remortgage, and Katie at Meadfleet made the entire process remarkably smooth from an estate management perspective. She was proactive, knowledgeable, and consistently quick to respond to every query we had. Katie took the time to explain each step clearly, ensured all documentation was handled efficiently, and worked closely with the relevant parties to keep everything moving without delay.
Her professionalism and friendly approach gave us complete confidence throughout the process. What could have been a stressful experience was made simple thanks to her attention to detail and genuine commitment to helping us reach completion on time.
December 12, 2025
Unprompted review
Reply from Meadfleet Ltd
Hello to The Rumbles
Thank you so much for such a great review for Katie in our Legal Team.
We are so glad that you were pleased with the service that Katie provided, and that you took the time to leaver her a review.
We will ensure that your feedback is shared around all of the Teams here at Meadfleet, as such great comments are always very well received by everyone!
Wishing your all the very best and take care.
The Meadfleet Team
Natalie Whittaker Legal Team of…
Natalie Whittaker Legal Team of Meadfleet Ltd, Our Property Management Company was so helpful, professional and very knowledgeable. We wouldn’t have completed our transaction in time without Natalie’s intervention. I’m glad to have contacted Meadfleet when I did. Thank you so much Natalie for your prompt response with exceptional and excellent service/communication.
November 25, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Prisca
Thank you so much for such a great review for Natalie in our Legal Team.
We will ensure that your comments are shared with everyone at Meadfleet and Natalie herself will be thrilled with your feedback.
We wish you all the very best!
Take Care
The Meadfleet Team
A very speedy professional response to…
A very speedy professional response to my question thank you very much
December 10, 2025
Reply from Meadfleet Ltd
Hi Helen
Thank you so much for your review, we really appreciate that you took the time to leave us feedback.
Take Care
The Meadfleet Team
Mandy was Brillant
Mandy was Brillant, answered my emails quickly, very kind and compassionate, Thankyou Mandy
December 9, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Kym
Thank you so much for that lovely review for Mandy.
She will really appreciate that you took the time to leave her a review and we will ensure that it is circulated throughout our business.
Once again, thank you so much for your support.
Take Care
The Meadfleet Team
Jake Davies
Jake Davies, who manages the communal land at Waterhouse Mill has been good to work with. He always listens to any concerns about the maintenance of the communal land and tries to resolve any problems and is always prompt to respond to our emails
He recently provided several bags of Tete a Tete's which I planted around the estate, It was rather rainy and then frosty shortly after so let's hope they come up in the Spring.
October 29, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Christine
Thank you for taking the time to leave such a lovely review for Jake, he will be over the moon.
We are so glad that you carried out some planting with the bulbs and fingers crossed the frost left them alone. Please feel free to supply some photos when the emerge!
Take Care
The Meadfleet Team
Helpful employee
Mandy Franklin was so helpful in resolving an account issue and we are very grateful!
December 3, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Louise
Thank you so much for taking the time to leave a review for Mandy.
She will love your feedback, as will everyone here at Meadfleet and we really appreciate your support.
Take Care
The Meadfleet Team
Very poor service - no accountability
Very poor
As a resident at an established site I have been chasing a tree replacement for years - literally years.
This has been ongoing for a ridiculous amount of time now and nothing is happening despite my constant chasing.
No one taking accountability for it - passed from one person to another. The next excuse will be it’s out of season as it’s been delayed it so long. I’ve heard it all before.
Residents are very unhappy about the service received and the fact we pay an incredible amount of money and are not getting the service or the items we pay for.
December 2, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Rachael
Thank you for your email, and we are really disappointed to hear of your dissatisfaction with the service that you have received.
In light of this, we have reached out to you personally, which we hope will bring a satisfactory resolution to this matter for you.
Take Care
The Meadfleet Team
Highly Professional!
Working with Francina from Meadlfeet allowed us to complete our transaction with ease. Their handling of the post-completion requirements was highly professional and I would definitely recommend working with Meadfleet.
December 1, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Umar
Thank you so much for that great review!
We will ensure that your comments are passed onto Francina in our Legal Team, who will love the feedback that you have left for her.
Once again, thank you!
Take Care
The Meadfleet Team
Very helpful and prompt service.
Mandy from the Customer Accounts Team was very efficient and helped me with my query/problem, which was completely my fault but she was very understanding and helpful. I was, and am, very grateful.
November 28, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Isabel
Thank you for your review of the service provided to you by Mandy today.
It is great to hear such lovely feedback and Mandy will really appreciate it that you took the time to leave a review.
Take Care
The Meadfleet Team
Efficient professional support
Really prompt helpful reply Thank you
November 27, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Helen
Thank you so much for your review, your support is really appreciated.
Take Care
The Meadfleet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.