The reason for the rating is Daniel, our development regional manager. He is responsive and always gets things done. Since he took over he has taken great pride in making sure people are dea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jake Davies, who manages the communal land at Waterhouse Mill has been good to work with. He always listens to any concerns about the maintenance of the communal land and tries to resolve any problem... See more
Company replied
Very fast answer to emails. The points were clarified and allowed me to carry on with my process with no issues. The improvement point is to allow for phone interactions as Meadfleef restricts any c... See more
Company replied
Jake Davis dealt very promptly with an issue with the waste bin on our play area and damage to grass, which we have been asking for in the past with no results. We look forward to seeing the results o... See more
Company replied
Company details
Written by the company
Established in 1995, Meadfleet are an award-winning management company appointed by major local authorities, housing developers and land assemblers to manage public open space on housing developments throughout England and Wales. With a portfolio of more than 40,000 properties across over 320 developments, all with a variety of requirements that include biodiverse species habitat, woodlands, wildflower meadows, play equipment, complex sustainable urban drainage systems, street lighting, grass care and shrubbery, Meadfleet are the professional and sustainable solution to open space management.
Contact info
2 Meadway Court, Meadway Technology Park, Rutherford Close, SG12EF, Stevenage, United Kingdom
- customercare@meadfleet.co.uk
- www.meadfleet.co.uk
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsible for an estate where the…
Responsible for an estate where the ground they dont maintain looks better than the ground they do!
No transparency of costs, and wildly expensive overheads for managers that dont do anything
October 4, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Elliott
We have tried to locate you from your name, but we cannot seem to find you on our data base.
We would really appreciate it if you could contact our Customer Care Team with further information so that they can look into any concerns that you have.
Take Care
The Meadfleet Team
Special thanks to Mandy
Special thanks to Mandy, Customer Account Team of Meadfleet Ltd. I had made mistake in paying my management fee so I emailed the account team. After they sought out my problem, they promised to refund the extra sum of money immediately. Thanks for their quick response.
October 2, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Mr Shin To Thomas Lam
Thank you for taking the time to leave a review of the service provided to you by Mandy.
She will really appreciate your feedback, as do we all here at Meadfleet.
Take Care
The Meadfleet Team
Appreciation Meadfleet
Mandy Franklin was very helpful & appreciate so much. Need help sometimes & Meadfleet Staff have always assisted. Thank you
September 18, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Audrey
Thank you so much for your review.
We will pass on your great feedback to Mandy and the Team, who really appreciate you taking the time to leave us a review.
Take Care
The Meadfleet Team
Overpayment of service charge
I queried my recent maintenance invoice as I had been paying by standing order for 8 months
It took a little while to receive a reply and I was pleased to hear that I had overpaid. I was given a few options & chose to receive a partial refund.
3 stars given as I feel Meadfleet should have already been aware of my standing order and I am still awaiting my refund.
Despite this, communication with the team was prompt, professional, courteous & efficient.
September 10, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Della
Thank you so much for your review.
Whilst we do understand your frustration regarding your standing order payments, our Accounts Team do try to confirm that when setting up a payment plan, that our residents compare the amount that is being paid on a monthly basis, to the total of the invoice to ensure that you do not over pay or under pay following the issuing of our charges. However, we are happy to issue refunds when these do slip through the net.
We have checked with our Team to see why you are still waiting for your refund, but unfortunately, the name from your review does not bring up any correspondence for the Team to check against. Therefore could we please ask that you contact our Accounts Team at Creditcontrol@meadfleet.co.uk with your property address, so that they can confirm when you are to receive your refund.
Thank you so much for your great feedback and we will ensure that this is also passed onto the Team.
Take Care
The Meadfleet Team
Great customer service
Very polite and transparent giving me options and support with my first billing. The grounds keepers do a great job of maintaining all the green spaces
September 1, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Susan
Thank you so much for your review, it is great to hear your feedback.
We will pass on your comments to all of our Teams, who really appreciate your acknowledgement of their hard work for our customers.
Take Care
The Meadfleet Team
Good follow up to online request.
Good follow up to online request.
Turnover time could be quicker. Cannot speak to anyone right away, have to wait for a callback or an email response.
September 23, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi
Thank you so much or taking the time to leave us review.
We really appreciate your feedback, which helps us to improve on the service that we deliver to our customers.
Our turnaround time is normally 2 days, and if you request a call back, we will always try to ensure that this is done as soon as we are able. Should you require an urgent response, we are happy to expedite this if required.
Once again, thank you for your feedback, we do appreciate it.
Take Care
The Meadfleet Team
Bad managment of over 500 houses in Manafield
Meadfleet have given a terrible service at our estate in Mansfield for over 5 years.
They have never given a good service.
They do not reply to concerns and then do Not Respond to criticism of the quality of work. Many in the estate have written to complain but get no reply from management.
September 22, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Phillip
Thank you for taking the time to leave us a review, and we are really sorry to hear that you are not happy with our services.
Meadfleet are working very hard to ensure that residents on your development are aware of the areas that we maintain, and those that are still covered by the Lindhurst Group, which do include roads, lighting and play areas.
We have issued a letter to the development to try to bring clarity to the issues that residents have raised, which do include chafer grubs and weather issues.
We are also working with the Liaison Group on the development to address any concerns, which we hope will develop into a positive working relationship moving forward for all parties.
We would like to say that we really do appreciate your feedback, even though it is disappointing when things do not go well. Your reviews assist us in helping us to identify issues and work hard to address these concerns.
Take Care and thank you for your feedback.
The Meadfleet Team
Extremely Professional
Natalie was extremely professional when dealing with my enquiry and provide me with all the information I required in a timely manner.
September 17, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Keely
Thank you so much for your review for Natalie in our Legal Team.
Your feedback is important to us and Natalie will really appreciate that you took the time to leave her a review.
Take Care
The Meadfleet Team
5STARS?
How does this company has so many 5-star ratings. It must be a scam. They’re useless.
September 7, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Freshcakes
Thank you so much for your review.
Unfortunately, Freshcakes is not a name that we can find on our system and therefore we cannot address any concerns that you may have.
Please do not hesitate to contact our Customer Care Team with your contact details and they will be able to assist with any concerns that you may have.
Please be assured that our staff work extremely hard here at Meadfleet and this shows in the reviews that they receive and are very proud of.
The Meadfleet Team
SHOCKING!
This company is absolutely shocking!
I would strongly advise avoiding them at all costs. They are supposed to be an award-winning company, but my experience has been completely different. It was a complete waste of money.
September 8, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Yan
Thank you for your review, although we are disappointed that we cannot unfortunately identify you from your review name and address your concerns personally.
If you would like to contact our Customer Care Team, I am sure that they will be able to assist you with any concerns that you may have.
We can confirm that we are indeed an Award Winning Company, which we are very proud of.
If you could confirm to our Customer Care Team why you are unhappy with the experience that you have received from Meadfleet, we would like the opportunity to try to put this right for you.
Take Care
The Meadfleet Team
AVOID MEADFLEET
This company is absolutely awful and arrogant. They’ve received numerous complaints from the same development, yet they persist in claiming everything is neat and tidy. Even the MD insists on this, but he obviously hasn’t visited the development in person because it’s far from neat and tidy. Weeds are everywhere, and the so-called ‘Meadow Land’ is now at least 60%. He doesn’t even have the courage to put his email on the letter. Do we really have to remind him that ‘neat and tidy’ is in their contract.
Apparently, there’s also some fly tipping. I walk my dog around the development, and the only fly tipping I can find is by Meadfleet’s contractors. They’ve dumped all the grass cuttings around the edge of the park, claiming it’s good for the insects. What a joke! They work harder at doing nothing than actually doing the job we pay them for.
They claim it’s all done to the approved plan, but who approved this plan it certainly wasn’t the residents because this plan was never shown to them at any point during their conveyance and completion. So, that would mean an incomplete contract, which is invalid.
Any decent company would try to make their customers happy, but they just fight with them.
September 17, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi LT
Thank you so much for your review and we are sorry that you are unhappy.
The letter that was issued to residents on the development was to give clarity regarding the areas that fall within our remit and how they are to be maintained. If you have any concerns with the letter, please do not hesitate to contact our Customer Care Team, or your Regional Manager.
The fly tipping was fully documented by your Regional Manager, and was not in relation to any green waste, but was actually large items that had to be removed. However, as we have confirmed to all residents, this time we will remove that charge from your invoice as a gesture of goodwill
The "approved plan", is not approved by residents or Meadfleet, it is the Planning Department at the Local Authority that will approve this at the development stage, with the developers, and dictates how the site is laid out, what is planted and how it should be maintained.
Please be assured that Meadfleet's aim is to work with the residents and listen to their concerns and to address them within the planning conditions, so that we can work towards residents satisfaction.
If you do wish to contact our Customer Care Team, they will be happy to assist you.
Take Care
The Meadfleet Team
I'm not impressed by Meadfleet as a…
I'm not impressed by Meadfleet as a company. The bills we receive aren’t clear (there is very little detail), so it’s difficult to know exactly what we’re paying for. Costs keep increasing above inflation, yet there’s no clear explanation for why this is happening.
There’s also a lack of transparency around their services and the contract. For instance, Meadfleet hasn’t provided a proper map of the area they actually manage. This has caused confusion, especially as we were originally given a different map by Davidson’s Homes. Shouldn't something like this be readably available for all residents who are paying for the service?
For a company managing estates, I would expect a much higher standard. If I was paying for any other service in any other sector, I would expect to know what I was paying for. Residents invest a lot in their homes and already pay a sizeable fee, so clarity and accountability should be the minimum standard. Hill Top estate.
September 15, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Rick
Thank you for your review.
The invoices that we issue have a summary of the charges that have been raised within that 6 month period, on the rear of the invoice. That will include the routine maintenance that is the same charge each month, along with any additional works that have been carried out within that 6 month period. Our Regional Manager is always on hand should you wish any further information on the works that have been carried out also.
We can confirm that in the last 5 years when inflation costs have increased by over 38%, we have been mindful to keep the maintenance and overhead increases to less than 26% in the same period.
When you purchased your property, you would have been issued with a plan of the areas that Meadfleet were going to be maintaining, contained within your Deed of Covenant, but should you require a further copy, our Customer Care Team are more than happy to send this out to you.
Please do not hesitate to contact our Accounts Team would will be happy to discuss any concerns that you have with the charges for the development, which as we have confirmed, is listed on the back of your invoice.
Take Care
The Meadfleet Team
Meadfleet responded to my query in a…
Meadfleet responded to my query in a timely courteous and detailed manner.
September 4, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Barry
Thank you for your review.
It is great to hear that you were happy with the service that you received from Meadfleet.
We will pass on your great feedback to the Team.
Take Care
The Meadfleet Team
Mandy was very helpful and clear in her…
Mandy was very helpful and clear in her response
September 12, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi
Thank you for taking the time to leave a review of the service that you received from Mandy, she will really appreciate the feedback, as do we all here at Meadfleet.
Take Care
The Meadfleet Team
Excellent thoughtfulness from customer…
Excellent thoughtfulness from customer service
September 3, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Geraldine
Thank you so much for your review, it is really appreciated here at Meadfleet by all of our Teams.
Take Care
The Meadfleet Team
Further to your response to my review.
Further to your response to my review.
It’s very convenient that you state ‘persons unknown’ fly tipping the large amount of grass cuttings where you accused resident sod doing so - and impossibility with the sheer amount that was left …. This was down to your own contractors however you felt the need to issue a letter accusing residents instead. Very poor on your side.
September 13, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Ross
Thank you once again for your review.
Unfortunately, the fly tipping was not down to our contractors, it was actually large boulders, wooden posts and large plastic items that were left. However, as we have stated to all residents, as a gesture of goodwill on this occasion, we will credit this on your next invoice.
Take Care
The Meadfleet Team
I am happy with the services and…
I am happy with the services and support. The open space team visit regularly and does a great job of looking after the open space
September 8, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Lena
Thank you for taking the time to leave us such a nice review.
We will pass your feedback onto the Teams here at Meadfleet, who really appreciate your support for their hard work!
Take Care
The Meadfleet Team
Rising costs
Having lived at hill top for over 4 years, I am fully aware of the condition of the common land & its upkeep. The work carried out has by the contractors has become more & more shabby & the charges have gone up every year, 9% this year. Add to that the fly tipping charge , which Meadfleet initiated & no redress , then I feel something needs to change. A good reputation, is easy to lose
September 10, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Bryan
Thank you for your review, although we are sorry that you are unhappy.
We are working hard to address any issues that residents may have and we are in the process of issuing a letter to all residents on their concerns. This will also include an update on the fly tipping issue that you have faced.
Please bear with us whilst this in progress and we will be in touch shortly.
Take Care
The Meadfleet Team
Thank you to Meadfleet
Thank you to Meadfleet for your active interest and incredible support for our event. Your quick approval to use the space, along with your generous donation and raffle prize, was an outstanding contribution.
September 10, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi Debra
Thank you so much for taking the time to leave us such a great review.
Your feedback is really appreciated by all the Teams here at Meadfleet. We look forward to working with you again.
Take Care
The Meadfleet Team
WISH I HAD KNOW THIS BEFORE I SIGNED MY CONTRACT.
Meadfleet is employed by our residents to maintain the public areas around our development. But unfortunately they take our money to just cut the grass and fill in some cracks in the ground even that is done as quickly as possible and cuttings are dumped in a corner.
Residents complaints have been largely ignored or deflected in order to protect individuals in the company. This must be a systemic problem within the company because they get away with it over and over. I can’t work out if it’s bad communication in their offices or is it our site representative because other sites that have a different representative do not seem to have the same issues. Something is very wrong.
I’m also very suspicious about their 5 star reviews on this platform, because in my 4 years of dealing with them they have do everything they can, to do as little as possible and then increase charges.
So....if you are considering buying a house on a development that's public areas are maintained by Meadfleet....think again.
You will regret it!
Thank you for your reply.
Firstly plans merely highlight tree positions and areas of grass that are or not cut, mostly not cut. Not all plans were provided to solicitors during property conveyancing (incomplete contract).
Also, the fact that they get so many one star reviews from people on the same development tells you something is very wrong but they still maintain there is nothing wrong. There clearly is a big problem but they refuse to acknowledge it. Any decent company would at least make an effort to put things right but Meadfleet are just too arrogant.
September 9, 2025
Unprompted review
Reply from Meadfleet Ltd
Hi L J
Thank you for your review, however we are disappointed that you are still unhappy with our services, even though you have been fully updated as to our brief on the development.
We understand that you have been in contact with our Team, who have supplied you with the information that you have requested, along with the landscape plans that we work to, supplied to us by the developer at handover, and as dictated by the planning department. We are therefore at a loss as to what further information you require.
As we have noted, Meadfleet have to abide by the planning and landscaping plans for the development. Unfortunately, whilst the development is still in the selling stage, the public open space is maintained to a different specification, for aesthetic reasons.
We do wish to confirm that our 5 star reviews are obtained across all Teams here at Meadfleet, and are submitted for the hard work and dedication that our employees give to our customers, so we think that they are very well deserved.
Take Care
The Meadfleet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.